Norton Healthcare works to provide secure remote access tools for our staff and providers to connect easily while maintaining data safety. To maintain compliance with HIPAA and new regulatory updates, and protect our network from ever-changing security threats, we were required to make changes in our processes for accessing information while off-network.

Two-factor authentication is an extra layer of security that requires not only a password and username, but also something that is unique to you that only you have or know. Passwords are increasingly getting compromised and this extra measure will ensure our network and vital patient and company information stays safe and secure.

The Duo 2 Factor process used by Norton Healthcare via your mobile device makes it easy to authenticate securely with the Norton Healthcare network system by just tapping “approve” on the login request sent to your mobile device.

How It Works

Ensure you have the following items available and ready:

• Your mobile phone
• Your Norton Healthcare network username and password
• Device(s) you will be using to remotely access the Norton Healthcare network (your tablet, computer, etc.)

Check compatibility of your devices:

• The current version of Duo supports iOS 6.0 and greater or Android 2.3.3 and greater on mobile devices
• Remote access for your computer is compatible with Windows versions 7, 8, 8.1, 10 (32- and 64-bit) or MAC OSX Maverick (10.9) and Yosemite (10.10)

Download the following applications on your devices if they are not already installed:

• On a mobile phone: Install the Duo Mobile application from your app store.
• On a tablet: Install the Citrix Receiver application from your app store.
• On a computer: Download the Citrix Receiver for your device operating system from Citrix.com/Download.

Need help? Call the Norton Service Center at (502) 629-8911, option 3.