Remote Access Setup | Norton Healthcare Louisville, Ky.

Remote Access Setup

Norton Healthcare works to provide secure remote access tools for our staff and providers to connect easily while maintaining data safety. To maintain compliance with HIPAA and new regulatory updates, and protect our network from ever-changing security threats, we were required to make changes in our processes for accessing information while off-network.

Two-factor authentication is an extra layer of security that requires not only a password and username, but also something that is unique to you that only you have or know. Passwords are increasingly getting compromised and this extra measure will ensure our network and vital patient and company information stays safe and secure.

The Duo 2 Factor process used by Norton Healthcare via your mobile device makes it easy to authenticate securely with the Norton Healthcare network system by just tapping “approve” on the login request sent to your mobile device.

How It Works

Ensure you have the following items available and ready:

  • Your mobile phone
  • Your Norton Healthcare network username and password
  • Device(s) you will be using to remotely access the Norton Healthcare network (your tablet, computer, etc.)

Check compatibility of your devices:

  • The current version of Duo supports iOS 6.0 and greater or Android 2.3.3 and greater on mobile devices
  • Remote access for your computer is compatible with Windows versions 7, 8, 8.1, 10 (32- and 64-bit) or MAC OSX Maverick (10.9) and Yosemite (10.10)

Download the following applications on your devices if they are not already installed:

  • On a mobile phone: Install the Duo Mobile application from your app store.
  • On a tablet: Install the Citrix Receiver application from your app store.
  • On a computer: Download the Citrix Receiver for your device operating system from Citrix.com/Download.

Need help? Call the Norton Service Center at (502) 629-8911, option 3.

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(The caring team from Norton Brownsboro Hospital, from left to right: Catherine Tomes, RN, Autumn Chapman, RN, Regina Green, RN, Amanda Kroeger, PCA, Jessica Lesousky, RN, Aster Mehari, RN.) A conversation with 66-year-old Bobby Rogers […]

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Edie Nixon recognized for contributions to the Norton Healthcare Foundation

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Nurse is advocate for her patients diagnosed with cancer

Deborah Pirtle, R.N., oncology patient navigator with Norton Cancer Institute, firmly believes that one day there will be a cure for cancer. Until then, she is dedicated to advocating for her patients. “Every person has […]

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More hip replacement patients can recover at home quicker with the arrival of Carl Kure, D.O.

One of the first things Carl Kure, D.O., noticed about Louisvillians is how active they are. It’s “one of the things that made us fall in love with this city,” Dr. Kure said, referring to […]

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Gene Gruver ensures that patients, guests and staff have access to food and beverages nearly around the clock at Norton Healthcare’s cafeterias and bistros. Gene is system director, food services, but his commitment goes far […]

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Brain tumor treatment gives Southern Indiana man new perspective on caring and compassion

(The caring team from Norton Brownsboro Hospital, from left to right: Catherine Tomes, RN, Autumn Chapman, RN, Regina Green, RN, Amanda Kroeger, PCA, Jessica Lesousky, RN, Aster Mehari, RN.) A conversation with 66-year-old Bobby Rogers […]

Read Full Story

Edie Nixon recognized for contributions to the Norton Healthcare Foundation

Edie Nixon has given a lifetime of service to Norton healthcare and the community at large. She currently serves on the following Norton Healthcare leadership groups: Board of trustees, 2011 to present, current vice chair […]

Read Full Story

Nurse is advocate for her patients diagnosed with cancer

Deborah Pirtle, R.N., oncology patient navigator with Norton Cancer Institute, firmly believes that one day there will be a cure for cancer. Until then, she is dedicated to advocating for her patients. “Every person has […]

Read Full Story

More hip replacement patients can recover at home quicker with the arrival of Carl Kure, D.O.

One of the first things Carl Kure, D.O., noticed about Louisvillians is how active they are. It’s “one of the things that made us fall in love with this city,” Dr. Kure said, referring to […]

Read Full Story

More than 10 years of participation in fundraising events merits recognition

Gene Gruver ensures that patients, guests and staff have access to food and beverages nearly around the clock at Norton Healthcare’s cafeterias and bistros. Gene is system director, food services, but his commitment goes far […]

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