Story by: Norton Healthcare on May 24, 2023
Cyber threats are an ever-increasing reality in today’s world and for health care systems across the country. When this crime was committed against our organization, we took necessary and important steps to ensure care for the community could continue.
Since the event occurred, our Information Services team together with leading external cyber security experts have been diligently going through every network application to assess the potential impact. Our providers are working hard to communicate the results from tests and images and will share that information with patients as quickly as possible. Through the hard work of our employees, the majority of our operations are back online.
The investigation into exactly what happened is still underway and we continue to cooperate with the FBI. Investigations into cyber events can take months to complete, and we expect that to be the case here. We ask for your patience and understanding during this time-consuming, but crucial, process.
More information will be available upon the completion of the investigation. We take seriously that our patients and employees entrust us with their care and information. Thank you for your support.
Billing information remains available within your Norton MyChart account. Your patience is appreciated as we work to get statements out as quickly as possible. You are encouraged to review your statements closely. If you have any questions, call us at (502) 479-6300 or submit your billing question through Norton MyChart.
Our providers are working hard to communicate the results from tests and images and will share that information with you as quickly as possible.
If you have questions about a scheduled procedure, exam or appointment, please reach out to your provider’s office directly or your provider will reach out to you if there is a need to reschedule.
Patients are encouraged to call the Norton Healthcare access center (502) 629-1234, or the Norton Children’s access center (502) 629-KIDS (5437), with any questions they may have about care.
The answers to some of your questions may be available on NortonHealthcare.com or NortonChildrens.com. Providers are responding to voicemail messages as well as Norton MyChart messages as quickly as possible. We ask for patience as we are receiving more calls and messages.
Norton Healthcare is working with third party specialists to carefully examine and safely restore all network applications following the cyber event. This process is a time consuming but critical part of the restoration process. We appreciate your patience as the investigation continues.
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