May 24 Norton Healthcare Network Update

Updated Wednesday, May 24, 6:30 p.m.

Thank you for choosing Norton Healthcare and Norton Children’s for your care. We are here to serve the community and we want to keep you informed about the cyber event that happened to our network on May 9. The event remains under investigation. We continue to bring systems back online and are closer to resuming all operations. Below is updated information about our systems and what patients can expect while the review is underway.

Online Scheduling & e-Check-in

Online scheduling and e-Check-in are available through the Norton MyChart website and app. Norton eCare is also available. If you have questions, please call (502) 629-1234.

Billing Information

Billing information remains available within your Norton MyChart account. When we are able to accept online payments, patients will be notified.

Prescription Refills

If you are seeking a prescription refill, medications can be called into the pharmacy of the patient’s choosing. If your prescription is not available at your pharmacy, please call your provider’s office.

Test and Imaging Results

Our providers are working hard to communicate the results from tests and images and will share that information with you as quickly as possible. 

Scheduled Procedures

If you have questions about a scheduled procedure, exam or appointment, please reach out to your provider’s office directly or your provider will reach out to you if there is a need to reschedule.

Same-Day and Urgent Care

If you are seeking a same-day appointment for an illness or minor injury and do not need emergency care, you can visit Norton Prompt Care clinics and Norton Immediate Care Centers.

You can reserve a spot online for Norton Immediate Care Centers at For Norton Prompt Care clinics, please call (502) 446-5555.


Patients are encouraged to call the Norton Healthcare access center (502) 629-1234, or the Norton Children’s access center (502) 629-KIDS (5437), with any questions they may have about care.

The answers to some of your questions may be available on or Providers are responding to voicemail messages as well as Norton MyChart messages as quickly as possible. We ask for patience as we are receiving more calls and messages.

Security of information

Norton Healthcare is working with third party specialists to carefully examine and safely restore all network applications following the cyber event. This process is a time consuming but critical part of the restoration process. We appreciate your patience as the investigation continues.

Schedule an Appointment

Select an appointment date and time from available spots listed below.