Our Patient Navigator Program is available through our four Norton Cancer Institute Resource Centers. It’s designed to guide patients and their family members from diagnosis through treatment, recovery and survivorship.

Story by: Norton Healthcare on February 14, 2018

When facing one of the greatest challenges in life, your patients shouldn’t have to deal with added obstacles.

Whether it’s financial concerns, confusion about a diagnosis or uncertainty about a treatment plan — we believe it’s our job not to let these barriers get in the way of timely care for our patients.

Our Patient Navigator Program is available through our four Norton Cancer Institute Resource Centers. It’s designed to guide patients and their family members from diagnosis through treatment, recovery and survivorship. Eleven oncology- certified patient navigators are here to lean on and connect patients with the support and information they need. In 2015, they had more than 27,000 interactions through the resource centers and navigator programs.

Navigators provide the following services:

• Coordinate care and assistance to streamline appointments, allowing for more timely treatment
• Identify and assist with any barriers to cancer care, such as educational, financial, transportation, language, cultural, communication and fearžž
• Oversee the educational, emotional and social needs of patients and families
• Provide one-on-one education to help patients and families understand diagnosis and treatment options
• Link patients, families and caregivers to community resources to address specific needs during the cancer treatment experience

Equipped with an in-depth understanding and familiarity of the health care system, our patient navigators offer their services at no cost to the patient and are available to anyone in the community, regardless of where they receive care.