Norton eCare providers are available 24 hours a day, seven days a week

An eVisit is a secure online questionnaire about your symptoms. The Norton eCare provider will review and call you to discuss a treatment plan within 4 to 6 hours. A MyNortonChart account is required.

What is the cost of an eVisit?

The cost of an eVisit is $40 and is not billed through insurance at this time unless this is an agreed upon benefit under your insurance plan.

How does an eVisit work?

Answer an online questionnaire about your symptoms, and a Norton eCare provider will call you to discuss your questionnaire and treatment plan. You will receive a response within six hours.

Who can request an eVisit?

Adults ages 18 and older who live in Kentucky and have been seen by a Norton Healthcare provider within the past three years.

What can an eVisit treat?

Diarrhea, red eye, cough, sinus, vaginal discharge/irritation or urinary issues

What technology is needed?

Norton Healthcare MyNortonChart account and a computer with internet access.

How do I submit an eVisit?

To submit an eVisit on your computer, log in to MyNorton Chart and select eVisits under the Visits tab or select the eVisit quick link.

To submit an eVisit on your mobile device, log in to the MyChart app, click on the E-Visit icon.  Complete the eVisit questionnaire. A Norton eCare provider will call you within four to six hours at the number you provide to discuss your questionnaire and treatment plan.

MyNortonChart and eCare help

Need Help With
or eCare?
Call Us

(502) 629-8766

Get your activation code online.

Program helps student reach toward his dream job

Mautrice Jones beams when he talks about first becoming a nurse, and then a cardiothoracic surgeon. The Norton Healthcare co-op student’s “dream job” wasn’t a future he even considered two years ago. Mautrice joined the […]

Read Full Story

Understanding PEP and PrEP in prevention of HIV

Advancements are helping to prevent the spread of human immunodeficiency virus (HIV). Medications that can help prevent the spread of HIV are available for those who are exposed or at an increased risk. The Centers […]

Read Full Story

Bonnie St. John to speak at free Louisville event

Paralympic medalist and best-selling author Bonnie St. John will appear at the Go Confidently free inspirational speaker series Wednesday, June 26. Bonnie lost her leg at age 5, but she didn’t let that — or […]

Read Full Story

Celebrating Men’s Health Month with whole grains and healthy fats

When it comes to fueling the body, men have their own specific nutritional needs. Thinking of food as fuel that can help fight disease and keep you looking and feeling younger is a great way […]

Read Full Story

Employee is both a mother and an LGBTQ ally

NPride, Norton Healthcare’s LGBTQ employee resource group, celebrates Pride Month by recognizing a few of our notable employee members. For some, finding their voice takes being touched directly by the LGBTQ community. Melissa Allen, manager, […]

Read Full Story

Search our entire site.

Schedule an Appointment

Select an appointment date and time from available spots listed below.