Video visit

Norton eCare providers are available 24 hours a day, seven days a week

A video visit allows you to see a Norton eCare provider face-to-face with a secure online visit to discuss a treatment plan. A MyNortonChart account is required to have a video visit.

What is the cost? The cost is $40 and is not billed through insurance at this time unless this is an agreed upon benefit under your insurance plan.

How does it work? Through your MyNortonChart account, you will schedule a video visit and connect with a Norton eCare provider through a computer  with a webcam or a mobile device with the MyChart app.

Who can have a video visit? Adults age 18 and older and kids age 2 and older who are in Kentucky or Indiana at time of video visit.

What can a video visit treat? Ages 18 and over, commonly treated conditions: allergies, cold, flu, cough, fever, insect bite, nausea, vomiting, diarrhea, red eye, skin rash, sore throat or urinary tract infection.

Ages 2 and over commonly treated conditions:  head lice, red eye, seasonal allergies and skin rash.

A video visit also can assist new mothers with breastfeeding, providing information on effective techniques and addressing concerns.

How do I schedule a visit? To schedule a video visit on your computer, log in to MyNortonChart and select Video Visits under the Visits tab or select the Video Visit quick link.

To schedule a video visit on your mobile device, log in to the MyChart app, click on the Appointments icon, click on the green Schedule an Appointment button at the bottom of the screen, and then select Video Visit. To complete a video visit from your mobile device, you must be logged in to the MyChart app.

To request a video visit for your child/dependent, you must have a MyNortonChart account and proxy access to your child/dependent’s MyNortonChart account.

MyNortonChart and eCare help

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