You could be eligible for financial assistance with your Norton Healthcare or Norton Children’s medical bills. A family of four with a combined income of up to $112,525 can qualify. You even can pay two-year-old medical bills. Protect your family before they get sick and have peace of mind knowing you don’t have to worry about medical bills or co-pays. Apply today!

Published: April 14, 2025

Estimated reading time: 3 minutes

Getting sick doesn’t have to snowball into other concerns, like can you afford to go to the doctor, or how are you going to pay for a hospital bill?

Norton Healthcare wants to make it easy to apply for financial assistance. You can apply before you get sick, or before a family member does, and it applies to your covered family starting on the date you sign your application and submit it. What does that mean? It means if you are approved, the program will pay for medical bills dating back two years from the signed application date and extending for 12 months after that date. You can reapply after that 12-month period ends. Yes, that means, potentially, two-year-old medical bills could be paid in full.

The Norton Healthcare Financial Assistance Program covers hospital-based emergency or other medically necessary care to patients who cannot afford to pay and who qualify for financial assistance based on income, resources and family situation.

How do you qualify?

You may qualify for the program if you meet the following criteria:

• You don’t have health insurance or you have an unpaid balance after your insurance plan has either paid or rejected a claim.
• You do not qualify for subsidized coverage or government assistance, such as the Disproportionate Share Hospital Program, Children’s Health Insurance Program (CHIP), Medicaid, a Medicaid managed-care organization or Hoosier Healthwise.
• You have a combined household income equal to or less than 350% of the federal poverty guidelines. For example, a family of four with a combined household income of up to $112,525 per year can qualify.

Getting started

Here’s what you’ll need to get started:

• The last three bank statements from your checking and savings accounts (If you don’t have either, you’ll need to call the Norton Healthcare customer service team at (502) 479-6300.)
• Proof of all income documents such as alimony, child support, employment pay stubs, retirement or pension payments, Social Security benefits, Supplemental Security Income, disability, unemployment or other income
• A copy of your last year’s tax return or other documents, if requested

How to apply

You can fill out an online application at NortonHealthcare.com/Assistance or through your Norton MyChart account. You also can apply inside any Norton Healthcare emergency department or hospital with the help of a financial counselor or start your application over the phone by calling Norton Healthcare customer service at (502) 479-6300. You’ll need to provide documentation by uploading your documents, or photos of your documents, to the financial assistance application page or to Norton MyChart, or bring them in person to the financial counselor to include with your application. You also can mail an application to:

Norton Healthcare
SBO Financial Assistance, Dept. 14-7
P.O. Box 35070
Louisville, KY 40232-9972

You’ll be notified by mail if your application is approved. You also can call customer service with any questions about the status or decision made on your application. Call (502) 479-6300. Once you’ve been approved for financial assistance from Norton Healthcare, the program can give you peace of mind should you or your family need care. Apply today!