Norton eCare
Patient Resources
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Access Virtual Urgent Care Now
Book on MyNortonChartAccess Norton eCare Anytime, Anywhere.
Virtual urgent care is available to adults and children ages 2 and older from the comfort and safety of home, 24/7.
We offer two types of urgent care telehealth visits through MyNortonChart — video visits and eVisits. Choose the option that fits your needs: Schedule it yourself through your MyNortonChart account.
Your Virtual Urgent Care Options
Norton eCare Video Visits
Benefits
- See a local Norton eCare provider face to face through a secure, online video connection.
- Prescriptions sent right to your pharmacy of choice.
- Referrals for drive-thru testing available if needed.
- Video visits are covered by most insurance plans, and copays are similar to an office visit. Self-pay options are also available.
Is a Video Visit Right for You?
- Available for patients ages 2 and older.
- The patient must be physically located in Kentucky or Indiana.
How to Get Started
- Login or sign up for a MyNortonChart account on your computer or download the MyChart app.
- You’ll use Zoom to access your video visit, on any device.
- Select “Menu,” then select “eCare Video Visit.”
Norton eCare eVisits
Benefits
- You’ll fill out a secure, online questionnaire about your symptoms and get a call back from a local Norton eCare provider to discuss recommended treatment.
- No video required.
- Prescriptions sent right to your pharmacy of choice.
- Referrals for drive-thru testing available if needed.
- eVisits cost $40 without insurance, or copay varies based on your insurance plan.
Is an eVisit Right for You?
- The patient must have been a Norton Healthcare patient within the past three years.
- The patient must be a Kentucky resident.
How to Get Started
- Login or sign up for a MyNortonChart account on your computer or download the MyChart app.
- Select “Menu,” then select “E-Visit.”
Common Conditions Treated
| Cold and Flu | Eyes, Nose and Throat | Gastrointestinal | Skin | Other |
|---|---|---|---|---|
| Cold | Pinkeye | Diarrhea | Skin rash | Vaginal discharge/irritation |
| Flu | Swimmer’s ear | Nausea | Insect bite | Urinary issues |
| Cough | Sinus infection | Vomiting | Poison ivy | Breastfeeding support |
| Fever | Allergies | Lice | ||
| Sore throat | Ringworm |
Norton eCare eVisits and video visits are scheduled with a Norton eCare provider, not with your personal primary care or specialty provider. For more information about Norton Telehealth appointments scheduled by your specialty or primary care provider, click here.
Norton eCare is not for complex, emergency or life-threatening situations. If your condition is serious, call your doctor, call 911 or go to the nearest emergency department.
What Our Patients Are Saying
“This service has been a godsend! Even though it was Monday morning at 7:30 a.m., I was able to get an appointment, be seen by a friendly, competent medical professional who immediately put me at ease.”
“I was sick and going anywhere sounded miserable. I was able to be seen via video and my husband was able to go pick up my prescription for me all while I stayed in my robe. Highly recommend!”
“I absolutely love Norton eCare. It helped me out a lot today considering I am at work. I wouldn't change anything because the provider I had was amazing.”
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