Norton eCare
Patient Resources
Professionals
Access Norton eCare Anytime, Anywhere.
Virtual urgent care is available to you now from the comfort and safety of home. To get started on a mobile device, download the MyChart and Zoom apps.
Available 24 hours a day, seven days a week
Treating a variety of common conditions and minor illnesses
Available from your mobile device or computer
Meet virtually with a Norton eCare provider from anywhere
We offer two types of virtual visits through MyNortonChart — video visits and eVisits. Choose the option that fits your needs; schedule it yourself online.
Norton eCare eVisits and video visits are with local Norton eCare providers, not with your primary care or specialty provider. For more information about accessing telehealth appointments scheduled by your specialty or primary care provider, click here.
Norton eCare Video Visits
Benefits
- See a provider face to face through a secure, online video connection.
- Choose a same-day appointment time that works with your schedule.
- Video visits are available 24 hours a day, seven days a week.
- Video visits are covered by most insurance plans, similar to an office visit. Self-pay options are also available.
- Prescriptions are sent right to your pharmacy (when needed).
Is a Video Visit Right for You?
- Is the patient age 2 or older?
- Is the patient physically located in Kentucky or Indiana?
How to Get Started
- If you have not already, create a MyNortonChart account on your computer or download the MyChart app on your mobile device to get started from the App Store or Google Play.
- If you are on a mobile device, download the Zoom app before your visit. You will not need to set up an account.
- Sign into MyNortonChart on your computer or the MyChart app on your mobile device.
- Select eCare Video Visit.
Norton eCare eVisits
Benefits
- You’ll fill out a secure, online questionnaire that lists your symptoms. You’ll get a call back from your Norton eCare provider within six hours.
- Providers are available 24 hours a day, seven days a week.
- Out-of-pocket fee is $40, or copay varies based on your insurance plan.
- The provider sends prescriptions right to your pharmacy (when needed).
Is an eVisit Right for You?
- Is the patient an established Norton Healthcare patient?
- Is the patient a Kentucky resident?
How to Get Started
- If you have not already, create a MyNortonChart account on your computer or download the MyChart app on your mobile device to get started from the App Store or Google Play
- Sign into MyNortonChart on your computer or the MyChart app on your mobile device
- Select E-Visit
Common Conditions Treated
| Cold and Flu | Eyes, Nose and Throat | Gastrointestinal | Skin | Other |
|---|---|---|---|---|
| Cold | Pinkeye | Diarrhea | Skin rash | Vaginal discharge/irritation |
| Flu | Swimmer’s ear | Nausea | Insect bite | Urinary issues |
| Cough | Sinus infection | Vomiting | Poison ivy | Breastfeeding support |
| Fever | Allergies | Lice | ||
| Sore throat | Ringworm |
Norton eCare is not for complex, emergency or urgent situations. If your condition is serious or urgent, call your doctor, call 911 or go to the nearest emergency department.
What Our Patients Are Saying
“This service has been a godsend! Even though it was Monday morning at 7:30am, I was able to get an appointment, be seen by a friendly, competent medical professional who immediately put me at ease.”
“I was sick and going anywhere sounded miserable. I was able to be seen via video and my husband was able to go pick up my prescription for me all while I stayed in my robe. Highly recommend!.”
“I absolutely love Norton eCare. It helped me out a lot today considering I am at work. I wouldn't change anything because the provider I had was amazing.”
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