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Virtual urgent care is available to adults and children ages 2 and older from the comfort and safety of home, 24/7.
We offer two types of urgent care telehealth visits through Norton MyChart — video visits and eVisits. Choose the option that fits your needs: Schedule it yourself through your Norton MyChart account.
Norton eCare is not for complex, emergency or life-threatening situations. If your condition is serious, call your doctor, call 911 or go to the nearest emergency department.
Video visits are available for patients age 2 and up. Norton eCare eVisits, which do not require a video call, are available for:
Ages 5 and Up: Lice, ringworm, swimmer’s ear
Ages 18 and up: Cough, diarrhea, pink eye, sinus issues, urinary issues, vaginal discharge/irritation, aches, cold sore, poison ivy, sore throat
*Drive-thru testing at Norton Healthcare Express Services is available if a test is needed for conditions such as strep.
ColdFluCoughFeverCOVID-19
PinkeyeSwimmer’s earSinus infectionAllergiesSore throat*
DiarrheaNauseaVomiting
Skin rashInsect bitePoison ivyLiceRingwormAcneAthlete’s footCold sores
Vaginal discharge/irritationUrinary issuesBreastfeeding support (no cost)
Norton eCare eVisits and video visits are scheduled with a local, Norton eCare nurse practitioner, not with your personal primary care or specialty provider. For more information about Norton Telehealth appointments scheduled by your specialty or primary care provider, click here.
Search and bookmark providers. Online appointment scheduling for nearby locations.
“This service has been a godsend! Even though it was Monday morning at 7:30 a.m., I was able to get an appointment, be seen by a friendly, competent medical professional who immediately put me at ease.”
“I was sick and going anywhere sounded miserable. I was able to be seen via video and my husband was able to go pick up my prescription for me all while I stayed in my robe. Highly recommend!”
“I absolutely love Norton eCare. It helped me out a lot today considering I am at work. I wouldn’t change anything because the provider I had was amazing.”