Norton eCare

Access Virtual Urgent Care Now

Access Norton eCare
Anytime, Anywhere.

Virtual urgent care is available to adults and children ages 2 and older from the comfort and safety of home, 24/7.

We offer two types of urgent care telehealth visits through Norton MyChart — video visits and eVisits. Choose the option that fits your needs: Schedule it yourself through your Norton MyChart account.

Your Virtual Urgent Care Options

Norton eCare Video Visits


  • See a local Norton eCare nurse practitioner face to face through a secure, online video connection.
  • Prescriptions will be sent right to your pharmacy of choice.
  • If you would like testing for strep, Norton Healthcare Express Services offers drive-thru care without leaving your car.
  • Video visits are covered by most insurance plans, and copays are similar to an office visit. Self-pay options are also available.

Is a Video Visit Right for You?

  • Available for patients ages 2 and older.
  • The patient must be physically located in Kentucky or Indiana.

How to Get Started

  • Log in or sign up for a Norton MyChart account on your computer or download the MyChart app.
  • You’ll use Zoom to access your video visit, on any device.
  • Select “Menu,” then select “eCare Video Visit.”

Norton eCare eVisits


  • You’ll choose from a list of everyday health concerns in Norton MyChart. We’ll ask some questions about your symptoms and health history. A local, Norton eCare provider will review your answers and call you to discuss your treatment plan, including a prescription, if you need one.
  • No video is required.
  • Referrals for drive-thru testing are available if needed.
  • eVisits cost $40 without insurance, or copay varies based on your insurance plan.

Is an eVisit Right for You?

  • You’ve been a patient at Norton Healthcare within the past three years.
  • You live in Kentucky or Indiana.
  • Available for patients ages 5 and older.

How to Get Started

  • Login or sign up for a Norton MyChart account on your computer or download the MyChart app.
  • Select “Menu,” then select “E-Visit.”

Common Conditions Treated

Norton eCare is not for complex, emergency or life-threatening situations. If your condition is serious, call your doctor, call 911 or go to the nearest emergency department.

Video visits are available for patients age 2 and up. Norton eCare eVisits, which do not require a video call, are available for:

Ages 5 and Up: Lice, ringworm, swimmer’s ear

Ages 18 and up:  Cough, diarrhea, pink eye, sinus issues, urinary issues, vaginal discharge/irritation, aches, cold sore, poison ivy, sore throat

*Drive-thru testing at Norton Healthcare Express Services is available if a test is needed for conditions such as strep.

Cold and Flu


Eyes, Ears, Nose and Throat

Swimmer’s ear
Sinus infection
Sore throat*




Skin rash
Insect bite
Poison ivy
Athlete’s foot
Cold sores


Vaginal discharge/irritation
Urinary issues
Breastfeeding support (no cost)

Norton eCare eVisits and video visits are scheduled with a local, Norton eCare nurse practitioner, not with your personal primary care or specialty provider. For more information about Norton Telehealth appointments scheduled by your specialty or primary care provider, click here.

Download the Norton Healthcare Mobile App 

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What Our Patients Are Saying

“This service has been a godsend! Even though it was Monday morning at 7:30 a.m., I was able to get an appointment, be seen by a friendly, competent medical professional who immediately put me at ease.”

“I was sick and going anywhere sounded miserable. I was able to be seen via video and my husband was able to go pick up my prescription for me all while I stayed in my robe. Highly recommend!”

“I absolutely love Norton eCare. It helped me out a lot today considering I am at work. I wouldn’t change anything because the provider I had was amazing.”

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