Norton eCare
Patient Resources
Esta publicación también está disponible en español.
Use Telehealth to See a Norton Healthcare Provider Now
Book on MyNortonChartAccess Norton eCare Anytime, Anywhere.
Virtual urgent care is available to you now from the comfort and safety of home. To get started with a telehealth visit on a mobile device, download the MyChart and Zoom Cloud Meeting apps.
Available 24 hours a day, seven days a week
Telehealth visits with local Norton Healthcare providers
Treating a variety of common conditions and minor illnesses
Prescriptions sent right to your pharmacy
Referrals for drive-thru testing available
We offer two types of urgent care telehealth visits through MyNortonChart — video visits and eVisits. Choose the option that fits your needs: Schedule it yourself online.
Norton eCare eVisits and video visits are scheduled with a Norton eCare provider, not with your personal primary care or specialty provider. For more information about Norton Telehealth appointments scheduled by your specialty or primary care provider, click here.
Norton eCare Video Visits
Benefits
- See a Norton Healthcare provider face to face through a secure, online video connection.
- Video visits are covered by most insurance plans, similar to an office visit. Self-pay options are also available.
Is a Video Visit Right for You?
- Available for patients age 2 and older.
- The patient must be physically located in Kentucky or Indiana.
How to Get Started
- If you have not already, create a MyNortonChart account on your computer or download the MyChart app from the App Store or Google Play on your mobile device to get started.
- If you are on a mobile device, download the Zoom app before your visit. You will not need to set up an account.
- Sign into MyNortonChart on your computer or the MyChart app on your mobile device.
- Select “Menu,” then select “eCare Video Visit.”
Norton eCare eVisits
Benefits
- You’ll fill out a secure, online questionnaire that lists your symptoms. You’ll get a callback from your Norton eCare provider within eight to 10 hours.
- Out-of-pocket fee is $40, or copay varies based on your insurance plan.
Is an eVisit Right for You?
- The patient must have been a Norton Healthcare patient within the past 3 years.
- The patient must be a Kentucky resident.
How to Get Started
- If you have not already, create a MyNortonChart account on your computer or download the MyChart app from the App Store or Google Play on your mobile device to get started.
- Sign into MyNortonChart on your computer or the MyChart app on your mobile device.
- Select “Menu,” then select “E-Visit.”
Common Conditions Treated
| Cold and Flu | Eyes, Nose and Throat | Gastrointestinal | Skin | Other |
|---|---|---|---|---|
| Cold | Pinkeye | Diarrhea | Skin rash | Vaginal discharge/irritation |
| Flu | Swimmer’s ear | Nausea | Insect bite | Urinary issues |
| Cough | Sinus infection | Vomiting | Poison ivy | Breastfeeding support |
| Fever | Allergies | Lice | ||
| Sore throat | Ringworm |
Norton eCare is not for complex, emergency or life-threatening situations. If your condition is serious, call your doctor, call 911 or go to the nearest emergency department.
What Our Patients Are Saying
“This service has been a godsend! Even though it was Monday morning at 7:30 a.m., I was able to get an appointment, be seen by a friendly, competent medical professional who immediately put me at ease.”
“I was sick and going anywhere sounded miserable. I was able to be seen via video and my husband was able to go pick up my prescription for me all while I stayed in my robe. Highly recommend!”
“I absolutely love Norton eCare. It helped me out a lot today considering I am at work. I wouldn't change anything because the provider I had was amazing.”
Other Norton Now Options
MyNortonChart and eCare help
Fall allergy season is coming
Fall in the Ohio Valley is tough — ragweed and pigweed are blooming, and combined with hot, humid weather and poor air quality, it can make for a miserable couple of months for people with […]
Read Full Story
Stay on top of all your vaccines to help protect you, your family and your community
Following the recommended adult vaccine schedule helps you keep track of which shots you need to have updated and which ones can benefit you as you get older. If you choose to skip a vaccine, […]
Read Full Story
If you’re fully vaccinated, wait a few days after a COVID-19 exposure before getting tested
Esta publicación también está disponible en español. It can take almost a week after exposure to COVID-19 to have a positive test result. If you are fully vaccinated, you should wait three to five days […]
Read Full Story
Having a primary care provider is part of making conscious health decisions
A primary care provider centralizes your health care and is an important part of making health-conscious decisions. Regular visits to your primary care provider, even when you’re feeling fine, can positively affect your overall health. [...]
Read Full Story
Taking steps to reverse a pandemic drinking habit
Cutting back after a year of quarandrinking? Increased or excessive alcohol use during stressful times is not uncommon. If you’re looking to dry out, here’s what you need to know about drinking less after the […]
Read Full StoryRelated Stories
Fall allergy season is coming
Fall in the Ohio Valley is tough — ragweed and pigweed are blooming, and combined with hot, humid weather and poor air quality, it can make for a miserable couple of months for people with […]
Read Full Story
Stay on top of all your vaccines to help protect you, your family and your community
Following the recommended adult vaccine schedule helps you keep track of which shots you need to have updated and which ones can benefit you as you get older. If you choose to skip a vaccine, […]
Read Full Story
If you’re fully vaccinated, wait a few days after a COVID-19 exposure before getting tested
Esta publicación también está disponible en español. It can take almost a week after exposure to COVID-19 to have a positive test result. If you are fully vaccinated, you should wait three to five days […]
Read Full Story
Having a primary care provider is part of making conscious health decisions
A primary care provider centralizes your health care and is an important part of making health-conscious decisions. Regular visits to your primary care provider, even when you’re feeling fine, can positively affect your overall health. [...]
Read Full Story
Taking steps to reverse a pandemic drinking habit
Cutting back after a year of quarandrinking? Increased or excessive alcohol use during stressful times is not uncommon. If you’re looking to dry out, here’s what you need to know about drinking less after the […]
Read Full Story
