Norton eCare
Patient Resources
Professionals
Access Norton eCare Anytime, Anywhere.
Available 24 hours a day, seven days a week
Treating a variety of common conditions and minor illnesses
Available from your mobile device or computer
Meet virtually with a Norton eCare provider from anywhere
We offer two types of virtual visits through MyNortonChart — video visits and eVisits. Choose the option that fits your needs; schedule it yourself online.
Norton eCare eVisits and video visits are with Norton eCare providers, not with your primary care or specialty provider. For more information about accessing telehealth appointments scheduled by your specialty or primary care provider, click here.
Norton eCare Video Visits
Benefits
- See a provider face to face through a secure, online video connection.
- Choose a same-day appointment time that works with your schedule.
- Video visits are available 24 hours a day, seven days a week.
- Video visits are covered by most insurance plans, similar to an office visit. Self-pay options are also available.
- Prescriptions are sent right to your pharmacy (when needed).
Is a Video Visit Right for You?
- Is the patient age 2 or older?
- Is the patient physically located in Kentucky or Indiana?
Norton eCare eVisits
Benefits
- You’ll fill out a secure, online questionnaire that lists your symptoms. You’ll get a call back from your Norton eCare provider within eight to ten hours.
- Providers are available 24 hours a day, seven days a week.
- Out-of-pocket fee is $40, or copay varies based on your insurance plan.
- The provider sends prescriptions sent right to your pharmacy (when needed).
Is an eVisit Right for You?
- Is the patient an established Norton Healthcare patient?
- Is the patient a Kentucky resident?
Common Conditions Treated
| Cold and Flu | Eyes, Nose and Throat | Gastrointestinal | Skin | Other |
|---|---|---|---|---|
| Cold | Pinkeye | Diarrhea | Skin rash | Vaginal discharge/irritation |
| Flu | Swimmer’s ear | Nausea | Insect bite | Urinary issues |
| Cough | Sinus infection | Vomiting | Poison ivy | Breastfeeding support |
| Fever | Allergies | Lice | ||
| Sore throat | Ringworm |
Norton eCare is not for complex, emergency or urgent situations. If your condition is serious or urgent, call your doctor, call 911 or go to the nearest emergency department.
What Our Patients Are Saying
“This service has been a godsend! Even though it was Monday morning at 7:30am, I was able to get an appointment, be seen by a friendly, competent medical professional who immediately put me at ease.”
“I was sick and going anywhere sounded miserable. I was able to be seen via video and my husband was able to go pick up my prescription for me all while I stayed in my robe. Highly recommend!.”
“I absolutely love Norton eCare. It helped me out a lot today considering I am at work. I wouldn't change anything because the provider I had was amazing.”
Other Norton Now Options
MyNortonChart and eCare help
5 steps to get ready for your online medical appointment
If you’re new to telehealth, don’t worry — we’ve got you covered. Here are 5 tips for a smooth telehealth appointment Prepare as you would for a normal visit. Have a list of what you’d […]
Read Full Story
Skipping waiting rooms, follow-ups by video call: Medical care resumes with safeguards
Appointments with your health care providers are changing, and new options may be around long after the coronavirus threat has passed. For Christina M. Breit, M.D., the waiting room at her St. Matthews primary care […]
Read Full Story
What hardware and software do I need for a telehealth appointment with my Norton Healthcare provider?
If you are planning a telehealth appointment with your Norton Healthcare provider, whether your primary care physician or specialist, there are a few steps to take to prepare, including checking your computer or mobile device’s […]
Read Full Story
Norton Healthcare lanza un enfoque por etapas para reanudar los servicios de manera segura
Norton Healthcare comenzará un enfoque gradual para reanudar los servicios de forma segura lo que nos permitirá abordar las necesidades médicas actuales y en transcurso de nuestros pacientes, a partir de lunes 27 de abril. […]
Read Full Story
Phased health care resumption: Questions and answers about office visits
Esta publicación también está disponible en español. Phase 1 of Kentucky’s Healthy at Work plan calls for the reopening of nonurgent/nonemergency health care services, diagnostic radiology and laboratory services. The plan also recommends that telehealth […]
Read Full StoryRelated Stories
5 steps to get ready for your online medical appointment
If you’re new to telehealth, don’t worry — we’ve got you covered. Here are 5 tips for a smooth telehealth appointment Prepare as you would for a normal visit. Have a list of what you’d […]
Read Full Story
Skipping waiting rooms, follow-ups by video call: Medical care resumes with safeguards
Appointments with your health care providers are changing, and new options may be around long after the coronavirus threat has passed. For Christina M. Breit, M.D., the waiting room at her St. Matthews primary care […]
Read Full Story
What hardware and software do I need for a telehealth appointment with my Norton Healthcare provider?
If you are planning a telehealth appointment with your Norton Healthcare provider, whether your primary care physician or specialist, there are a few steps to take to prepare, including checking your computer or mobile device’s […]
Read Full Story
Norton Healthcare lanza un enfoque por etapas para reanudar los servicios de manera segura
Norton Healthcare comenzará un enfoque gradual para reanudar los servicios de forma segura lo que nos permitirá abordar las necesidades médicas actuales y en transcurso de nuestros pacientes, a partir de lunes 27 de abril. […]
Read Full Story
Phased health care resumption: Questions and answers about office visits
Esta publicación también está disponible en español. Phase 1 of Kentucky’s Healthy at Work plan calls for the reopening of nonurgent/nonemergency health care services, diagnostic radiology and laboratory services. The plan also recommends that telehealth […]
Read Full Story
