Norton eCare
Patient Resources
COVID-19: What to Do
If you suspect you have the coronavirus (COVID-19) and it is not an emergency, DO NOT go to a hospital or doctor’s office. Use this guide to determine if you need further screening.
COVID-19 vaccination is available at select locations only, and appointments are required. To learn more about vaccine eligibility, COVID-19 testing options and the proactive steps we are taking to keep patients safer, click here.
Use Telehealth to See a Norton Healthcare Provider Now
Book on MyNortonChartAccess Norton eCare Anytime, Anywhere.
Virtual urgent care is available to you now from the comfort and safety of home. To get started with a telehealth visit on a mobile device, download the MyChart and Zoom Cloud Meeting apps.
Available 24 hours a day, seven days a week
Telehealth visits with local Norton Healthcare providers
Treating a variety of common conditions and minor illnesses
Prescriptions sent right to your pharmacy
Referrals for drive-thru testing available
We offer two types of urgent care telehealth visits through MyNortonChart — video visits and eVisits. Choose the option that fits your needs: Schedule it yourself online.
Norton eCare eVisits and video visits are scheduled with a Norton eCare provider, not with your personal primary care or specialty provider. For more information about Norton Telehealth appointments scheduled by your specialty or primary care provider, click here.
Norton eCare Video Visits
Benefits
- See a Norton Healthcare provider face to face through a secure, online video connection.
- Video visits are covered by most insurance plans, similar to an office visit. Self-pay options are also available.
Is a Video Visit Right for You?
- Available for patients age 2 and older.
- The patient must be physically located in Kentucky or Indiana.
How to Get Started
- If you have not already, create a MyNortonChart account on your computer or download the MyChart app from the App Store or Google Play on your mobile device to get started.
- If you are on a mobile device, download the Zoom app before your visit. You will not need to set up an account.
- Sign into MyNortonChart on your computer or the MyChart app on your mobile device.
- Select “Menu,” then select “eCare Video Visit.”
Norton eCare eVisits
Benefits
- You’ll fill out a secure, online questionnaire that lists your symptoms. You’ll get a callback from your Norton eCare provider within six hours.
- Out-of-pocket fee is $40, or copay varies based on your insurance plan.
Is an eVisit Right for You?
- The patient must have been a Norton Healthcare patient within the past 3 years.
- The patient must be a Kentucky resident.
How to Get Started
- If you have not already, create a MyNortonChart account on your computer or download the MyChart app from the App Store or Google Play on your mobile device to get started.
- Sign into MyNortonChart on your computer or the MyChart app on your mobile device.
- Select “Menu,” then select “E-Visit.”
Common Conditions Treated
| Cold and Flu | Eyes, Nose and Throat | Gastrointestinal | Skin | Other |
|---|---|---|---|---|
| Cold | Pinkeye | Diarrhea | Skin rash | Vaginal discharge/irritation |
| Flu | Swimmer’s ear | Nausea | Insect bite | Urinary issues |
| Cough | Sinus infection | Vomiting | Poison ivy | Breastfeeding support |
| Fever | Allergies | Lice | ||
| Sore throat | Ringworm |
Norton eCare is not for complex, emergency or life-threatening situations. If your condition is serious, call your doctor, call 911 or go to the nearest emergency department.
What Our Patients Are Saying
“This service has been a godsend! Even though it was Monday morning at 7:30am, I was able to get an appointment, be seen by a friendly, competent medical professional who immediately put me at ease.”
“I was sick and going anywhere sounded miserable. I was able to be seen via video and my husband was able to go pick up my prescription for me all while I stayed in my robe. Highly recommend!”
“I absolutely love Norton eCare. It helped me out a lot today considering I am at work. I wouldn't change anything because the provider I had was amazing.”
Other Norton Now Options
MyNortonChart and eCare help
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