Financial Assistance

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Helping to Take the Stress Out of Paying Your Bills

Norton Healthcare’s purpose is to provide quality health care to all those we serve, in a manner that responds to the needs of our communities and honors our faith heritage.

As part of our mission, the Norton Healthcare Financial Assistance Policy covers hospital-based emergency or other medically necessary care to patients who cannot afford to pay and who qualify for financial assistance based on income, resources and family situation.

At Norton Healthcare and Norton Children’s, families with income equal to or less than 350% of the federal poverty level may be eligible for financial assistance. This expansion of eligibility makes financial assistance available to more middle-income families and individuals in our community.

In addition, applications can be made at any time.

The services covered under our financial assistance policy are offered at the following locations:

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Middle-income Louisville man benefits from expanded health care assistance policy

Expanded financial assistance policy at Norton Healthcare gives a Louisville man new hope and an opportunity for better health. Find out how you can apply.

Financial Assistance Eligibility

You may qualify for free or discounted emergency or medically necessary care if you meet all of the following criteria:

  • You do not have health insurance, or you have an unpaid balance after your insurance plan has either paid or rejected a claim.
  • You do not qualify for subsidized coverage or government assistance, such as Disproportionate Share Hospital Program, Children’s Health Insurance Program (CHIP), Medicaid, Medicaid managed care organization or Hoosier Healthwise.
  • Your family unit’s income is equal to or less than 350% of the federal poverty guidelines.
  • Your family unit’s resources (assets) are equal to or less than 200% of the Disproportionate Share Hospital guidelines.
  • For additional financial assistance criteria, refer to the Norton Healthcare Financial Assistance Policy.

Applying for Financial Assistance

To apply for financial assistance, you must submit an application and three months of bank statements for each bank account for the household. You may be also be asked to provide a copy of your last year’s tax return or other documents, as required by the financial assistance policy. Once a determination is made, you will receive a response from our financial assistance department. Provide all the information requested so that we may accurately assess your need for assistance that could help you get the care you need.

Request an Application

You also can get an application at any Norton Healthcare emergency department, or call customer service at (502) 479-6300 or (800) 874-3979 to request an application to be mailed to you for free.

Financial counselors at any of our hospitals can answer questions. You also can call Norton Healthcare customer service at (502) 479-6300 or (800) 874-3979.

Download an Application

If you complete a downloaded application or a paper application, you can scan it and email it to

You also can mail applications to:

Norton Healthcare
SBO Financial Assistance, Dept. 14-7
P.O. Box 35070
Louisville, KY 40232-9972

Apply Online

Note: The information you provide is encrypted and submitted securely. It is used only for the purpose of qualification for financial assistance. Read our privacy policy to learn more.

If You Aren’t Eligible

If you aren’t eligible for help under the financial assistance policy, payment plan options are available. This could be the result of not meeting the eligibility requirements of if your care was not for a hospital-based emergency or otherwise medically necessary.

Call Norton Healthcare customer service at (502) 479-6300 or (800) 874-3979 for more information. Contact us as soon as you become aware you may need to set up a payment plan.

What Will I Be Charged for Care?

Norton Healthcare provides hospital-based emergency and other medically necessary care free of charge to all patients who meet the criteria for the Financial Assistance Policy. Patients who are eligible for financial assistance will not be charged more than the amounts generally billed to patients with insurance coverage. This includes care at Norton Healthcare’s six hospitals, plus Norton Children’s Medical Center, Norton Cancer Institute, Norton Cardiovascular Diagnostic Centers and Norton Diagnostic Centers.

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