Patient Resources | Norton Healthcare Louisville, Ky.

Patient Resources

Effective March 17, 2021

Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, family and employees.

Important information for all visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening, aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff

Inpatient facilities

  • Visiting hours will be 6 a.m. to 9 p.m. at all adult facilities and 9 a.m. to 9 p.m. at Norton Children’s Hospital.
  • All adult hospital inpatients, except those in isolation may have two visitors in their room at any time.
  • All adult hospital inpatients, except those in isolation, may have one visitor after visiting hours end, including overnight.
  • Pediatric inpatients may have two designated visitors, including overnight. Visitors must be designated on visitation list at Norton Children’s Hospital.
  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Outpatient departments and surgery

Two visitors are allowed per patient.

Emergency Department

One visitor per adult patient. Two visitors per pediatric patient.

  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Doctors’ offices and outpatient medical center appointments, including Norton Cancer Institute

One visitor per adult patient. Two visitors per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare is also expanding patient and family services throughout the facilities.

  • All reception areas (waiting rooms) will reopen while continuing to follow social distancing of six feet and mask protocols. Removal of furniture and extra signage will assist social distancing measures.
  • All facility cafeterias will reopen to 60 percent occupancy and require masking for all customers.

Whether you’re planning a hospital stay or visiting family or friends in the hospital, our goal is to provide you with outstanding care and service. Every member of our team, from our admissions staff to our medical professionals, is committed to your health, well-being and satisfaction.

We’re proud of our reputation for excellence, as reflected by patient surveys and visitor feedback. You can see how Norton Healthcare hospitals and physicians rank against state and national averages in the Norton Healthcare Quality Report.

Norton Healthcare Access Center

(502) 629-1234 or toll-free (888) 4-U-NORTON (486-6786)

By placing one phone call to the Norton Healthcare Access Center, our knowledgeable representatives will quickly and easily help you arrange your health care needs.

The access center can help you with the following services:

  • Refer you to medical specialists in all major fields of medicine.
  • Schedule your appointment for outpatient surgery or diagnostic testing.
  • Provide information about and register you for health-related seminars and classes
  • Refer you to educational materials on a variety of healthcare topics.
  • Give you directions to Norton Healthcare facilities and help you find hotel accommodations.

Norton Healthcare Hospitals

Click on the links below for information about Norton Healthcare’s hospitals. You’ll find directions, important phone numbers and information about hotel accommodations.

Access Center

Contact Norton Healthcare

(502) 629-1234

Or toll-free

(888) 4-U-NORTON (486-6786)

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