Important Information for All Visitors

• Please wear a mask if you:
  • Have a fever, cough, shortness of breath, headache or recent loss of taste and smell
  • Have tested positive for COVID-19 or been exposed to a person with COVID-19 within the past 10 days
  • Have recently been diagnosed with a respiratory illness
• Good hand hygiene is the best way to stop the spread of respiratory infections. Clean your hands often with soap and water or alcohol-based sanitizing gel.
• All adult hospital patients may have two visitors at a time, ages 2 and older. Any visitor under age 18 must be accompanied by an adult.
• Sick people cannot visit or accompany patients.
• If a visitor displays unsafe, threatening or aggressive behavior, appropriate measures will be taken to protect patients and staff. This behavior includes interfering with care (intentionally or unintentionally) and failing to comply with safety requirements, such as using personal protective equipment (PPE) and complying with hand hygiene.

Norton Healthcare Adult-service Facilities

Adult-service Hospitals, Including Outpatient, Surgical and Emergency Departments

• Patients may have two visitors at a time, 24 hours a day, seven days a week.
• Mother-baby/antepartum, and labor and delivery patients: Two visitors and the designated support person are welcome. Siblings ages 2 and older may visit; all other visitors must be over age 12.
  • During labor and delivery, a properly credentialed doula also may be present as part of the care team.
  • Labor and delivery operating room: One support person may accompany the patient.
• For patients in isolation:
  • Two visitors are welcome for most patients, including those in COVID-19 isolation.
    • No guests can visit patients on constant aerosolization therapies, including BiPAP and Vapotherm breathing devices.
  • All visitors must strictly follow personal protective equipment (PPE) guidelines and remain in the patient’s room throughout the visit.
  • All visitors must leave the room during any aerosolization procedure.
• Compassionate exceptions for visitors will be evaluated on a case-by-case basis.
• All visitors must strictly follow personal protective equipment (PPE) and hand hygiene requirements. Failure to do so may result in being asked to leave the facility. Staff is available to assist with PPE and hand hygiene education, if needed.

Doctors’ Offices and Adult-service Outpatient Medical Centers, Including Norton Cancer Institute

• Two visitors may accompany the patient.

Norton Children’s Visitor Policy

Patients Admitted to Norton Children’s Hospital and Norton Women’s & Children’s Hospital

• Up to two primary caregivers: Primary caregivers must be designated for the length of the patient’s stay. They must be age 18 or older, unless they are the patient’s parent/guardian. Primary caregivers will be required to have their fingerprints registered in the visitor management system so they can access the unit and visit the child at any time.
• Secondary caregivers/visitors: Up to four designated secondary caregivers/visitors may visit between 9 a.m. and 9 p.m. for the length of the child’s hospital stay. Siblings ages 12 and older may be included.
• Only two visitors are allowed at the patient’s bedside at any one time. One must be age 18 or older.
• Patients who are awaiting COVID-19 test results or who test positive for COVID-19 may have two designated visitors.
• A member of the clergy may be designated for the duration of the patient’s stay and may visit between 9 a.m. and 9 p.m.
• Caregivers/visitors will be required to complete a health screening form each day and receive a visitor pass for the day.
• Compassionate exceptions for visitors will be evaluated on a case-by-case basis.

Norton Children’s Medical Center (Emergency, Surgery, Testing)

• Two visitors may accompany the patient.
• Visitors must be over age 12 to accompany the patient.

Norton Children’s Medical Group and Novak Center for Children’s Health Medical Offices

• Two visitors may accompany the patient. One must be a parent or guardian.

Whether you’re planning a hospital stay or visiting family or friends in the hospital, our goal is to provide you with outstanding care and service. Every member of our team, from our admissions staff to our medical professionals, is committed to your health, well-being and satisfaction.

We’re proud of our reputation for excellence, as reflected by patient surveys and visitor feedback. You can see how Norton Healthcare hospitals and physicians rank against state and national averages in the Norton Healthcare Quality Report.

Support for Adults Who May Have Experienced Sexual Assault or Abuse

Norton Healthcare provides specialized, confidential care for adults who may have experienced sexual assault, sexual abuse or human trafficking. Our Sexual Assault Forensic Examiners (SAFE) Nurse Program ensures patients have access to professionals trained to respond with compassion, dignity and respect.

What Is a SAFE Nurse?

SAFE stands for sexual assault forensic examiner. SAFE nurses are specially trained and licensed to care for adults who may need a forensic medical exam or support after an assault or abuse concern. Their approach is trauma‑informed and focused on safety, comfort and privacy.

Where Care Is Available

The SAFE Nurse Program is available across all Norton Healthcare hospitals, and in-person consultations are available within a 30‑mile radius of downtown Louisville.

What to Expect

A SAFE nurse can:

• Offer medical care in a private, supportive environment.
• Explain available options and next steps.
• Provide forensic evidence collection when appropriate.
• Connect patients with ongoing resources and support.

Patients remain in control of the process, and care is tailored to their needs and preferences.

Norton Healthcare Access Center

(502) 629-1234 or toll-free (888) 4-U-NORTON (486-6786)

By placing one phone call to the Norton Healthcare Access Center, our knowledgeable representatives will quickly and easily help you arrange your health care needs.

The access center can help you with the following services:

• Refer you to medical specialists in all major fields of medicine.
• Schedule your appointment for outpatient surgery or diagnostic testing.
• Provide information about and register you for health-related seminars and classes
• Refer you to educational materials on a variety of healthcare topics.
• Give you directions to Norton Healthcare facilities and help you find hotel accommodations.

Norton Healthcare Hospitals

Click on the links below for information about Norton Healthcare’s hospitals. You’ll find directions, important phone numbers and information about hotel accommodations.

• Norton Audubon Hospital
• Norton Brownsboro Hospital
• Norton Children’s Hospital
• Norton Hospital
• Norton Women’s & Children’s Hospital
• Norton Children’s Medical Center