Patient Resources | Norton Healthcare Louisville, Ky.

Patient Resources

Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, family and employees.

As of Monday, April 26, patients and visitors are no longer screened on entry to Norton Healthcare facilities. Standard pre-COVID-19 pediatric screening practices continue.

Important Information for All Visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • All visitors must be 18 or older, unless a special exception is granted.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening, aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Inpatient Facilities

  • Visiting hours will be 6 a.m. to 9 p.m. at all adult facilities and 9 a.m. to 9 p.m. at Norton Children’s Hospital.
  • All adult hospital inpatients, except those in isolation, may have two visitors, ages 18 or older, during visitor hours.
  • All adult hospital inpatients, except those in isolation, may have one visitor, age 18 or older, after visiting hours end, including overnight.
  • Pediatric inpatients may have two designated visitors, ages 18 or older, including overnight. Visitors must be designated on a visitation list at Norton Children’s Hospital.
  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must exit during any aerosolizing procedures.

Outpatient Departments and Surgery

Two adult visitors, ages 18 or older, are allowed per patient.

Emergency Department

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must exit during any aerosolizing procedures.

Doctors’ Offices and Outpatient Medical Center Appointments, Including Norton Cancer Institute

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare has expanded patient and family services throughout the facilities.

  • All reception areas (waiting rooms) reopened while continuing to follow social distancing of6 feet and mask protocols. Removal of furniture and extra signage assist with social distancing measures.
  • All facility cafeterias are open to 60% occupancy and require masking for all customers.

Whether you’re planning a hospital stay or visiting family or friends in the hospital, our goal is to provide you with outstanding care and service. Every member of our team, from our admissions staff to our medical professionals, is committed to your health, well-being and satisfaction.

We’re proud of our reputation for excellence, as reflected by patient surveys and visitor feedback. You can see how Norton Healthcare hospitals and physicians rank against state and national averages in the Norton Healthcare Quality Report.

Norton Healthcare Access Center

(502) 629-1234 or toll-free (888) 4-U-NORTON (486-6786)

By placing one phone call to the Norton Healthcare Access Center, our knowledgeable representatives will quickly and easily help you arrange your health care needs.

The access center can help you with the following services:

  • Refer you to medical specialists in all major fields of medicine.
  • Schedule your appointment for outpatient surgery or diagnostic testing.
  • Provide information about and register you for health-related seminars and classes
  • Refer you to educational materials on a variety of healthcare topics.
  • Give you directions to Norton Healthcare facilities and help you find hotel accommodations.

Norton Healthcare Hospitals

Click on the links below for information about Norton Healthcare’s hospitals. You’ll find directions, important phone numbers and information about hotel accommodations.

Access Center

Contact Norton Healthcare

(502) 629-1234

Or toll-free

(888) 4-U-NORTON (486-6786)

Norton Children’s opens preregistration for COVID-19 vaccinations in children ages 12 and older

In anticipation of the U.S. Food and Drug Administration emergency use authorization for a COVID-19 vaccine for children ages 12 to 15, Norton Children’s has opened vaccine preregistration for children ages 12 and up on […]

Read Full Story

Norton Healthcare opens immediate care center in Mount Washington

Norton Immediate Care Center – Mount Washington is now open and offering urgent care options for the treatment of minor illnesses and injuries. The new Norton Immediate Care Center, located at 300 High Point Court […]

Read Full Story

How to talk to your doctor about sex and cancer

Sexual health is important for any adult’s well-being, but patients with cancer face a new set of challenges when it comes to sexuality. Laila S. Agrawal, M.D., breast cancer oncologist with Norton Cancer Institute, is […]

Read Full Story

National Women’s Health Week: How to celebrate

National Women’s Health Week is a yearly observance to serve as a reminder for women and girls to make their health a priority. Led by the U.S. Department of Health and Human Services’ Office on […]

Read Full Story

Noninvasive 3D imaging of arteries gives cardiologists more information

Cardiologists have another tool to help determine how to help patients with symptoms of coronary artery disease, by modeling the blood flow through their arteries to predict how cholesterol buildup might affect them. The added […]

Read Full Story
Related Stories

Norton Children’s opens preregistration for COVID-19 vaccinations in children ages 12 and older

In anticipation of the U.S. Food and Drug Administration emergency use authorization for a COVID-19 vaccine for children ages 12 to 15, Norton Children’s has opened vaccine preregistration for children ages 12 and up on […]

Read Full Story

Norton Healthcare opens immediate care center in Mount Washington

Norton Immediate Care Center – Mount Washington is now open and offering urgent care options for the treatment of minor illnesses and injuries. The new Norton Immediate Care Center, located at 300 High Point Court […]

Read Full Story

How to talk to your doctor about sex and cancer

Sexual health is important for any adult’s well-being, but patients with cancer face a new set of challenges when it comes to sexuality. Laila S. Agrawal, M.D., breast cancer oncologist with Norton Cancer Institute, is […]

Read Full Story

National Women’s Health Week: How to celebrate

National Women’s Health Week is a yearly observance to serve as a reminder for women and girls to make their health a priority. Led by the U.S. Department of Health and Human Services’ Office on […]

Read Full Story

Noninvasive 3D imaging of arteries gives cardiologists more information

Cardiologists have another tool to help determine how to help patients with symptoms of coronary artery disease, by modeling the blood flow through their arteries to predict how cholesterol buildup might affect them. The added […]

Read Full Story

Search our entire site.

Schedule an Appointment

Select an appointment date and time from available spots listed below.