Patient Resources | Norton Healthcare Louisville, Ky.

Patient Resources

No-visitor policy

To keep our patients and team members safe, we now have a no-visitor policy with few exceptions until further notice. This is a proactive measure to reduce the spread of COVID-19. All Norton Healthcare hospitals, doctors’ offices and medical centers are following this policy.

Some exceptions include:

  • In-person discharge instructions for inpatients or urgent/ emergency procedures (one visitor)
  • Patients who are physically or cognitively impaired (one visitor)
  • Patients at the end of life (two visitors)
  • Pediatric patients,* including NICU (two visitors)
  • Pediatric patients* who are pending or positive for COVID-19 (one visitor). The visitor must not have COVID-19.
  • Maternity patients: One partner and one birth support person if applicable ( e.g. doula)

*Pediatric patients are children ages 17 and younger.

Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.

Important information for all visitors

  • When visiting, we ask all guests to wash their hands with soap and water for 20 seconds when entering and leaving patient rooms.
  • All visitors will be screened upon entering the hospital. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms should stay home.
  • Any visitor granted an exception must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the hospital.

In addition:

Doctors’ offices and outpatient medical centers

  • Adult patients cannot be accompanied into their appointment.
  • If a patient needs additional support, they should let their provider know prior to their appointment.
  • All patients will complete a health screening prior to their appointment.
  • Pediatric patients can have one parent or guardian in the exam room.

Elective surgeries and outpatient appointments

  • We are limiting surgeries to urgent and emergency situations.
  • Outpatient appointments may be done via Norton eCare video visit or over the phone, or they may be rescheduled.
  • Your provider’s office will contact you if there is a change to your scheduled appointment, surgery or procedure.

Thank you for your cooperation and understanding. Please contact your provider if you have any questions.

For more information about COVID-19, visit the Kentucky Department for Public Health’s website at KYCOVID19.KY.gov.


Whether you’re planning a hospital stay or visiting family or friends in the hospital, our goal is to provide you with outstanding care and service. Every member of our team, from our admissions staff to our medical professionals, is committed to your health, well-being and satisfaction.

We’re proud of our reputation for excellence, as reflected by patient surveys and visitor feedback. You can see how Norton Healthcare hospitals and physicians rank against state and national averages in the Norton Healthcare Quality Report.

Norton Healthcare Access Center

(502) 629-1234 or toll-free (888) 4-U-NORTON (486-6786)

By placing one phone call to the Norton Healthcare Access Center, our knowledgeable representatives will quickly and easily help you arrange your health care needs.

The access center can help you with the following services:

  • Refer you to medical specialists in all major fields of medicine.
  • Schedule your appointment for outpatient surgery or diagnostic testing.
  • Provide information about and register you for health-related seminars and classes
  • Refer you to educational materials on a variety of healthcare topics.
  • Give you directions to Norton Healthcare facilities and help you find hotel accommodations.

Norton Healthcare Hospitals

Click on the links below for information about Norton Healthcare’s hospitals. You’ll find directions, important phone numbers and information about hotel accommodations.

Access Center

Contact Norton Healthcare

(502) 629-1234

Or toll-free

(888) 4-U-NORTON (486-6786)

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