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Norton Immediate Care Center – Heartland in the Towne Centre shopping center offers same-day care for all ages with Norton Healthcare providers. Get treatment for minor illnesses, injuries and more seven days a week from morning into the early evening. Immediate Care Centers are for when you need care urgently, but you don’t have a life-threatening condition that requires an emergency room visit.
Walk-ins are welcome and you can save your spot in line by reserving ahead of time. Reserving your spot in line gives you the flexibility to rest at home, pick up kids, stay at work and more until it’s close to being your turn. For your convenience, you will receive a text when it is time to check in.
Norton Immediate Care Center – Heartland is on Towne Drive on the west side of North Dixie Highway about a half-mile north of Ring Road.
Surface parking is available in front of the practice.
24/7 care is available at your fingertips with Norton virtual urgent care.
Emergency patients are seen based on the severity of their condition.
If the following aren’t already in your free Norton MyChart account, bring details with you:
By saving a spot ahead of time, you hold your place in line. It is not an appointment and reflects our best estimated time. Due to the nature of walk-in services, emergency situations may arise that affect your wait time. We will text you when it is close to your turn.
We always accept walk-ins, and you will be seen based on order of arrival. Other care options include appointments at our Norton Prompt Care clinics or virtual care via Norton eCare.
We accept We also offer payment plans and financial assistance. Manage your billing through your Norton MyChart account.
Copays or fees are typically due at the time of service. If you have insurance, your copay amount will depend on your plan. For self-pay patients, the cost of a visit typically ranges from $100 to $250, depending on the services provided. There may be additional charges for services such as lab tests or X-rays.
If you have questions about your bill or need assistance with payment options, you can contact Norton Healthcare customer service at (502) 479-6300 or (800) 874-3979.
Please request a doctor’s note at time of service or give us a call. You can access your medical records through Norton MyChart.
Test results are typically available through Norton MyChart. You will receive a notification when results are ready.
Drug testing services are available. Contact the Norton Immediate Care Center you plan to visit to confirm availability and any requirements.
Providers can assist in completing necessary medical forms during your visit. Please bring all relevant documents with you.
Yes, Norton eCare provides 24/7 access to Norton Healthcare providers for nonurgent concerns via your mobile device or computer through Norton MyChart. Norton eCare is able to treat patients ages 2 and older located in Kentucky or Indiana.
If your symptoms worsen, contact our location or your primary care provider. Dial 911 or proceed to the emergency room if you are experiencing a life-threatening condition.
Virtual urgent care is available 24/7 through Norton eCare. Patients ages 2 and older within Kentucky and Indiana are eligible. Schedule now through your Norton MyChart account.