How one busy family used MyNortonChart to manage a health crisis

MyNortonChart is a secure online patient portal for managing appointments, messages with physicians, test results and bills.

Eamonn and Elizabeth Murphy, of Louisville, had dreams of what a lot of couples want in life — to get married, experience the joys of being newlyweds, have children, a “white picket fence” and live happily ever after. All in a perfect world, right? Nobody dreams about the curve balls that life inevitably throws us.

In March 2015, Eamonn and Elizabeth welcomed their first child, Wagner.

“We were so excited when we found out we were pregnant,” Elizabeth said. “But we knew that life was going to change dramatically. It wasn’t just about ‘us’ anymore.”

The couple were immersed in parenthood — loads of diapers, sleepless nights, feedings and keeping tabs on Wagner’s health and development — when a major curve ball was thrown their way.

What can MyNortonChart do for you?

Whether you are faced with a complex health issue or just need to keep up with yearly well checks, MyNortonChart takes the confusion out of keeping up with your family’s health. It’s fast, free, easy and, most of all, convenient — available 24/7 from any device with an internet connection.

  • Schedule appointments
  • View test results
  • Communicate with your providers
  • Request prescription refills
  • Pay your bill
  • Schedule a video visit with a provider (Norton eCare)
  • Access your child’s or family member’s medical records

Shortly after Wagner’s birth, Eamonn was diagnosed with testicular cancer, a common — and often curable — disease in young men.

“It was a really stressful time in our lives,” Elizabeth said. “But Eamonn and I tried to stay positive and knew we could get through this with the amazing support of our family and friends.”

Fast-forward to surgery, and today Eamonn is cancer-free.

“Regular CT scans and screenings are a part of my post-recovery care,” he said. “It’s always good to have that peace of mind that everything is OK and you’ve got a team of doctors behind you.”

Appreciating convenience

Through Eamonn’s diagnosis and the frequency of appointments and communication with doctors, the couple found out about MyNortonChart, a secure online patient portal that allowed them to access and manage Eamonn’s appointments, messages with his physicians, test results and bills.

“The last time MyNortonChart benefited us was a reminder we received that it was time to schedule Eamonn’s CT scan,” Elizabeth said. “MyNortonChart is so accommodating with the hustle and bustle of our everyday lives.”

Most recently, Wagner had an accident at the playground and broke his leg. Through MyNortonChart, Elizabeth was able to see when his X-rays were available, manage his upcoming appointments and pay his bills under the same profile as hers and Eamonn’s.

“It’s through unfortunate, unexpected events like these, that ease and convenience of health care really matters, especially when you have a family and both parents work,” Elizabeth said. “Thankfully, now we are all healthy and ready for a vacation!”


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