Most maintenance and refill prescriptions can be delivered. Some medications — such as certain controlled substances, refrigerated items or specialty medications — may require in-person pickup. If a medication isn’t eligible, you’ll be notified when placing your request.

No. Home delivery is available for eligible prescriptions at no additional charge to patients in Kentucky and Indiana.

Prescriptions sent for home delivery typically arrive within 24 to 48 hours. If you need your medication within 24 hours, ask your provider to send it to your nearest Norton Pharmacy location for pickup.

You do not always need to be home when your prescription arrives. However, some medications may require an adult signature or have special delivery requirements. If your order requires someone to be present, you will be notified in advance.

Your medication will arrive in secure, discreet packaging that does not identify the contents or list your medications on the outside.

You will receive updates about your delivery through your Norton MyChart notification preferences. If you have questions about your order, a delay or another delivery issue, call (502) 559-1380 for assistance.

Many maintenance medications can be filled as 60- or 90-day supplies. If your provider prescribes a 90-day supply and your insurance allows it, your prescription can be filled for the longest eligible supply prescribed.

In most cases, yes. You can add your HSA, HRA or FSA card as a saved payment method in Norton MyChart. Check your plan details or call the number on your card if you have questions.

Norton Pharmacy usually can fill requests within 24 hours. If you have questions, contact a Norton Pharmacy for assistance. If a Norton Pharmacy does not have the medication in stock, call Capital Rx customer care at (833) 202-6296, 24 hours a day, seven days a week, for information about medication pricing and coverage.