Norton Clark Hospital



1220 Missouri Ave,
Jeffersonville, IN 47130

(812) 282-6631

Clark Memorial Health Is Now Norton Clark Hospital

Norton Clark Hospital has proudly contributed to the health of the Southern Indiana community since 1922. We’re committed to making communities healthier, and it shows in the quality and level of service we provide. Our goal is to help each of our patients live their best life.

At Norton Clark Hospital, our aim is to provide high-quality, compassionate care to all our patients. We’re here to assist you before, during and after your visit to Norton Clark Hospital. Let us know how we can help you find everything you need to make your visit as pleasant and comfortable as possible.

Patient Portal Sign-in or Sign-up

Manage your health at your convenience

Patient Portal

Our dedication to exceptional patient service continues long after your visit. With our patient portal, we’ve made it easy to ensure all of your medical information is available at your fingertips through one secure portal.

With our patient portal, you can:

  • Access medical records securely.
  • View test and lab results.
  • Update your health profile.
  • View medications.
  • View upcoming appointments with your health care providers.
  • Request prescription refills from your provider’s office
  • Communicate with your provider.
  • Request or change office appointments.
  • Set and track health goals.
  • Review post-care instructions.

Download Registration Guide

Careers

See current openings and apply for positions at Norton Clark Hospital and Norton Scott Hospital

Careers

Community Outreach

Norton Healthcare is a not-for-profit, charitable, tax-exempt 501(c)(3) private corporation. Our mission is to provide quality health care services that are based on community need and consistent with our faith-based heritage. Request to have Norton Healthcare representatives attend your event to provide health information and hear from your guests about their health care needs.

Pay Your Bill Online

Pay Your Norton Clark Hospital Bill Pay a Clark Physician Group Bill

At Norton Clark Hospital, we are committed to providing you with high-quality health care along with convenient and reliable billing services. Our patient accounting services office can be reached at (833) 336-2853 to resolve any questions that you may have. We look forward to serving you in the future.

Make a Payment

Norton Clark Hospital offers fast, safe and secure online bill payment. Online payments make it easy for you to pay your bill conveniently. Access online bill pay or view your billing statement below.

View Hospital Bill

It is important to remember that your hospital bill covers services provided by the hospital: room, nursing care, meals, housekeeping and linen. It also may include services ordered by your physician: X-rays, laboratory tests, medical supplies and oxygen. The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist or other providers. You will receive separate bills from these providers.

Intensive Outpatient Therapy

Norton Clark Hospital Intensive Outpatient (IOP) Therapy is a structured group therapy program that offers comprehensive care for patients age 18 and older struggling with behavioral, mental or chemical dependency conditions. IOP is designed to promote healing and lasting recovery in a less-restrictive level of care than inpatient or residential treatment.

IOP is available for patients with conditions such as anxiety, depression, bipolar disorder, schizophrenia and chemical dependency. Patients commonly are referred to IOP through the Norton Clark Hospital emergency room, family doctors, inpatient units, insurance companies, friends and self-referrals.

Call (812) 283-2765

NEST – Nurture. Encourage. Stabilize. Treat.

NEST is a comprehensive and compassionate care program for pregnant patients and babies affected by substance use disorder (SUD) and/or neonatal abstinence syndrome (NAS).

If you’re pregnant and being treated with an opiate medication for chronic pain, SUD or other conditions, the NEST program can help guide you to healthier outcomes for you and your newborn. Treatment services like this can be hard to find, but they’re incredibly important to the health of our community. Our treatment plan offers knowledgeable, supportive staff who are skilled in caring for pregnant patients with addiction, as well as their babies.

Call (812) 946-2855

Clark Employer Clinic

Call (812) 218-6430

The Clark Employer Clinic is part of Clark Medical Group with services provided by a physician and nurse practitioner. It is located at the new Norton Clark Hospital – Jeffersonville Commons, next to Kroger and Planet Fitness. This new medical facility will offer on-site imaging services, mental health services, access to Clark Medical Group specialists, monthly educational sessions and more.

The clinic offers the following services to the employees of the City of Jeffersonville:

  • Primary care services
  • Work injury services
  • Flu shots
  • Sports physicals
  • Treatment for sprains
  • Biometric screenings
  • Cholesterol checks
  • Mental health services
  • Telemedicine
  • Wellness program

City of Jeffersonville Patient Forms

Location:

Jeffersonville Commons
2021 Mercy Way, Suite 102
Jeffersonville, IN 47130

Hours:

Monday through Friday, 8 a.m. to 5 p.m.

Level II NICU

First Level II Neonatal Intensive Care Unit in Southern Indiana

Norton Clark Hospital features Southern Indiana’s first Level II neonatal intensive care unit (NICU). This partnership with Norton Children’s Hospital in Louisville, Kentucky, means you have access to specialty care close to home, when you need it. Our state-of-the-art facility is equipped to care for infants delivered as early as 32 weeks’ gestation. Thanks to collaboration with Norton Children’s neonatologists, we provide extra support for babies with medical conditions that are expected to resolve quickly or are associated with premature birth.

Pharmacy Residency Program (PGY-1)

A one-year, hospital-based pharmacy residency program for postgraduate students interested in working in the hospital setting. The program is designed to prepare pharmacists for generalized clinical pharmacy practice and the expanding role pharmacists are playing in patient care at hospitals. 

Pharmacy Residency Details

Additional Locations

Norton Clark – Sellersburg

130 Hunter Station Way
Sellersburg, IN 47172

Norton Clark Hospital – Emergency Services

1220 Missouri Ave.
Jeffersonville, IN 47130

Norton Clark – Jeffersonville Commons

2021 Mercy Way
Jeffersonville, IN 47130

Understanding Your Healthcare Costs

Norton Clark Hospital is committed to helping you understand and prepare for any medical services you or a loved one may receive at our hospital, including the ability to estimate your out-of-pocket costs for the care you receive.

Cost Estimator

Cost Estimator

The Norton Clark Hospital Cost Estimator is a convenient way for you to estimate your out-of-pocket costs for a procedure or service. This user-friendly tool allows you to search hundreds of our most-commonly accessed services to find out what your estimated out-of-pocket cost is, based on your health insurance coverage. With this tool, you will be able to see the following information for each service:

  • An easy-to-understand description of the primary procedure or service
  • A list of available services such as room and board, secondary procedures and services, supplies, or other needs that are typically provided with the primary service
  • Your out-of-pocket cost estimate for your service

Our cost estimator is free to use and does not require a user registration or password to access. You will be asked to provide some basic information, including information about your health insurance coverage (if you are insured), to provide the most accurate estimate possible.

If you are unable to locate a service in the cost estimator, you may speak to a patient services representative at (812) 283-2808.

Good Faith Estimate

You have the right to receive a “good faith estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a good faith estimate for the total expected cost of any nonemergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
  • Make sure your health care provider gives you a good faith estimate in writing at least one business day before your medical service. You also can ask your health care provider, and any other provider you choose, for a good faith estimate before you schedule a procedure or service.
  • If you receive a bill that is at least $400 more than your good faith estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your good faith estimate.
  • To obtain your good faith estimate, use the Norton Clark Hospital Cost Estimator.

For questions or more information about your right to a good faith estimate, visit CMS.gov/NoSurprises or call 800.985.3059

Hospital Charges Listing

While we strongly urge patients to utilize the Norton Clark Hospital Cost Estimator as the most convenient and user-friendly tool for estimating out-of-pocket costs, a complete list of all services and items provided by our hospital, including the five most common charges for those services, is available here, as required by the Centers for Medicare & Medicaid Services. A list of all services and items with only nondiscounted charges (i.e., insurance, financial assistance) is also available here. While these lists are most relevant for employers and health care providers, they are accessible to everyone.

Some states have large-scale databases that collect medical, pharmacy, and dental claims, as well as eligibility and provider files from private and public payers. For more information, visit apcdcouncil.org.

You can check our standard charges here:

Norton Clark Hospital Notice Of No Surprise Act

Notice of No Surprise Act

Patient Rights and Responsibilities

Patient Rights

As a patient of Norton Clark Hospital, you have a right:

  • To receive considerate and respectful care
  • To refuse care, treatment, and services
  • To know the names of the doctors caring for you
  • To know the nature of your condition and treatment
  • To engage in effective communication in your preferred language
  • To make decisions about your care and to appoint someone to make decisions when you cannot
  • To receive care in a safe setting
  • To control who does or does not visit you
  • To make a grievance regarding any aspect of your care
  • To receive equal treatment regardless of sex, race, color, religion, ancestry, national origin, age, physical disability, mental disability, medical condition, marital status, sexual orientation, gender identity/expression, educational background, economic status or source of payment.

Grievances

If you are dissatisfied with your care, inform someone as soon as possible in the care setting so that we can address the problem you’ve encountered. You also have the option, at the time of care or afterwards, to make a grievance.

You may make your grievance by calling (812) 285-5993 or by writing to the following address:

Grievances
Quality Resources Department
Norton Clark Hospital
1220 Missouri Avenue
Jeffersonville, IN 47130

Laws and Other Protections

The United States government has enacted extensive legislation to create and protect your rights as a patient. The Department of Health and Human Services maintains many internet resources to help educate and guide you.

Discrimination

The Patient Protection and Affordable Care Act provides broad protection from discrimination. Several laws protect you against discrimination based on:

Your civil rights as a patient will be respected, and you will be provided with emergency medical treatment regardless of your ability to pay.

For more information on your rights, visit the fact sheets on the Department of Health and Human Services website.

If you believe you have been discriminated against, you may file a complaint with the Office for Civil Rights in the Department of Health and Human Services.

Privacy

The Department of Health and Human Services has extensive information about federal privacy law and the ways in which your health information is protected. Be sure to check out the helpful frequently asked questions link.

There is also a process for filing a complaint if you believe your privacy rights have been violated.

The Joint Commission

Norton Clark Hospital is proud to be accredited by The Joint Commission. If you wish to make a complaint with The Joint Commission, you may do so online, by fax, or by mail.

The Indiana State Department of Health

Norton Clark Hospital is licensed by the Indiana State Department of Health (ISDH). If you wish to make a complaint to ISDH, you may do so by email, fax, telephone, or mail. The telephone number is (800) 246-8909.

Patient Responsibilities

As our patient, you have the following responsibilities:

  • To provide accurate and complete information that facilitates your care, including medical complaints, past illnesses and surgeries, hospitalizations, medications, pain and other matters relating to your health.
  • To ask questions when you don’t understand.
  • To follow instructions, policies, rules, and regulations in place to support quality care for patients and a safe environment for all individuals in the hospital.
  • To maintain civil language and conduct interactions with the staff and caregivers while also being considerate of the rights of other patients.
  • To ensure that your financial obligations for your health care are fulfilled by paying bills promptly.

At Norton Clark Hospital, we do all we can to earn the privilege we enjoy of caring for you. Mutual commitment to rights and responsibilities will ensure the greatest quality of care and greatest comfort for you and all our patients.

Norton Clark Hospital Phone Numbers

Hospital main phone number(812) 282-6631
Clark Medical Group Central Billing Services(812) 285-5983
8 a.m. to 4 p.m.
Financial Counseling(812) 283-2330
8 a.m. to 4:30 p.m.
Human Resources(812) 283-2325
7 a.m. to 4:30 p.m.
Medicaid Advocate(812) 283-2646
Medical Records (Health Information Management)(812) 283-2275
Monday through Friday
8 a.m. to 4:30 p.m.
Outpatient Registration(812) 282-6631
Monday through Friday
5:30 a.m. to 5:30 p.m.
Pre-Access Patient Registration Questions(812) 282-6631
Patient Financial Services/Hospital Billing(833) 336-2853
Patient Scheduling(812) 283-2405
Monday through Friday
8 a.m. to 5 p.m.
  

Schedule an Appointment

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