Norton Hospital | Norton Healthcare

Norton Hospital

Limited Entrances

Hospital entry for patients and visitors to Norton Hospital has been limited. Three entrances are available 24/7:

Main entrance from the second floor of the parking garage

Emergency department entrance from the ambulance bay

Emergency department entrance from the second floor parking garage.

Pedway and medical office building entrances are restricted.

Patients and visitors to Norton Healthcare Pavilion may use the following entrances only:

  • Broadway entrance – Monday through Friday, 5 a.m. to 7 p.m.
  • Parking garage entrance – 24/7 from the second floor

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

No-visitor policy

To keep our patients and team members safe, we now have a no-visitor policy with few exceptions until further notice. This is a proactive measure to reduce the spread of COVID-19. All Norton Healthcare hospitals, doctors’ offices and medical centers are following this policy.

Some exceptions include:

  • In-person discharge instructions for inpatients or urgent/ emergency procedures (one visitor)
  • Patients who are physically or cognitively impaired (one visitor)
  • Patients at the end of life (two visitors)
  • Pediatric patients,* including NICU (two visitors)
  • Pediatric patients* who are pending or positive for COVID-19 (one visitor). The visitor must not have COVID-19.
  • Maternity patients: One partner and one birth support person if applicable ( e.g. doula)

*Pediatric patients are children ages 17 and younger.

Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.

Important information for all visitors

  • When visiting, we ask all guests to wash their hands with soap and water for 20 seconds when entering and leaving patient rooms.
  • All visitors will be screened upon entering the hospital. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms should stay home.
  • Any visitor granted an exception must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the hospital.

In addition:

Doctors’ offices and outpatient medical centers

  • Adult patients cannot be accompanied into their appointment.
  • If a patient needs additional support, they should let their provider know prior to their appointment.
  • All patients will complete a health screening prior to their appointment.
  • Pediatric patients can have one parent or guardian in the exam room.

Elective surgeries and outpatient appointments

  • We are limiting surgeries to urgent and emergency situations.
  • Outpatient appointments may be done via Norton eCare video visit or over the phone, or they may be rescheduled.
  • Your provider’s office will contact you if there is a change to your scheduled appointment, surgery or procedure.

Thank you for your cooperation and understanding. Please contact your provider if you have any questions.

For more information about COVID-19, visit the Kentucky Department for Public Health’s website at KYCOVID19.KY.gov.

Norton Hospital is a 605-bed hospital with special emphasis on advanced diagnostics and surgical procedures. Serving as a teaching facility for the University of Louisville School of Medicine, Norton Hospital is regionally recognized as a leader in the areas of minimally invasive and cancer surgery.

Piloting the way in cancer care, Norton Hospital provides a base of operations for Norton Cancer Institute, a comprehensive cancer resource center and the da Vinci robotic surgical system.

Norton Hospital has earned The Joint Commission’s Gold Seal of Approval as a certified Primary Stroke Center offering comprehensive stroke intervention, and as a center of excellence for orthopedic care, specifically knee and hip replacement.

Connected to Norton Children’s Hospital, Norton Hospital is the region’s preferred birthing facility for high-risk pregnancies. Norton Hospital is home to one of the largest spine centers in the nation, providing expert care for patients with spinal cord defects and injuries.

Download a campus map

Address: 200 E. Chestnut St.
Louisville, KY 40202

Main Phone: 502-629-8000


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Tue: ALLDAY

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