Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, family and employees.

As of Monday, April 26, patients and visitors are no longer screened on entry to Norton Healthcare facilities. Standard pre-COVID-19 pediatric screening practices continue.

Important Information for All Visitors

• All visitors are still required to arrive wearing a mask.
• All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
• All visitors must be 18 or older, unless a special exception is granted.
• Anyone who is ill is asked to not visit or accompany patients.
• If a visitor displays unsafe, threatening, aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Inpatient Facilities

• Visiting hours will be 6 a.m. to 9 p.m. at all adult facilities and 9 a.m. to 9 p.m. at Norton Children’s Hospital.
• All adult hospital inpatients, except those in isolation, may have two visitors, ages 18 or older, during visitor hours.
• All adult hospital inpatients, except those in isolation, may have one visitor, age 18 or older, after visiting hours end, including overnight.
• Pediatric inpatients may have two designated visitors, ages 18 or older, including overnight. Visitors must be designated on a visitation list at Norton Children’s Hospital.
• For patients in isolation:
  • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
    • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
  • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
  • All visitors must exit during any aerosolizing procedures.

Outpatient Departments and Surgery

Two adult visitors, ages 18 or older, are allowed per patient.

Emergency Department

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

• For patients in isolation:
  • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
    • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
  • All visitors must strictly follow PPE guidelines and must stay in the patient’s room throughout the visit.
  • All visitors must exit during any aerosolizing procedures.

Doctors’ Offices and Outpatient Medical Center Appointments, Including Norton Cancer Institute

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare has expanded patient and family services throughout the facilities.

• All reception areas (waiting rooms) reopened while continuing to follow social distancing of6 feet and mask protocols. Removal of furniture and extra signage assist with social distancing measures.
• All facility cafeterias are open to 60% occupancy and require masking for all customers.