Norton Women's and Children's Hospital | Norton Healthcare

Norton Women's and Children's Hospital

Entry Points

  • Main Entrance in front of Hospital: 6 a.m. to 7 p.m. Mon – Fri
  • Emergency Department: 24/7 daily located in front of the building
  • Pedways: Restrictions in place from pedways and medical office buildings
  • Staff: 24/7 daily at the following entry points that require an ID badge to access
    • Plaza 2 Entrance to Hospital
    • Plaza 3 Entrance to Hospital

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

Health Care Mask Requirements

A Kentucky executive order requires patients, visitors and employees to wear masks in patient care facilities such as hospitals and doctors’ offices beyond June 11, 2021. Norton Healthcare requires children ages 2 and older to wear masks in health care settings.

Esta publicación también está disponible en español.

Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, their families and our employees.

Once Kentucky lifts many restrictions on June 11, Norton Healthcare will continue to require masks in all patient settings.

Important Information for All Visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • All visitors must be 18 or older, unless a special exception is granted.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening or aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Inpatient Facilities

  • Visiting hours are 6 a.m. to 9 p.m. at all adult facilities.
  • Visiting hours for designated secondary caregivers at Norton Children’s Hospital are 9 a.m. to 9 p.m. Designated primary caregivers can visit at any time. See more information on children’s visiting hours below.
  • All adult hospital inpatients, except those in isolation, may have two visitors, ages 18 or older, during visitor hours.
  • All adult hospital inpatients, except those in isolation, may have one visitor, age 18 or older, after visiting hours end, including overnight.
  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP, Vapotherm and ventilator.
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Outpatient Departments and Surgery

Two adult visitors, ages 18 or older, are allowed per patient.

Emergency Department

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Doctors’ Offices and Outpatient Medical Center Appointments, Including Norton Cancer Institute

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare has expanded patient and family services throughout the facilities.

  • All reception areas (waiting rooms) reopened while continuing to follow social distancing of 6 feet and mask protocols. Removal of furniture and extra signage assist with social distancing measures.
  • All facility cafeterias are open to 60% occupancy and require masking for all customers.

We are dedicated to the care and safety of our patients. Our visitor policy is designed to ensure patients have the support they need while limiting exposure to illness and germs and minimizing infection risk.

Norton Children’s Visitor Policy

Inpatient

  • Only two individuals are allowed with the patient at any given time.
  • Primary caregivers: Up to two designated primary caregivers are allowed for the length of the child’s hospital stay and can visit the child at any time. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system allowing them greater access.
  • Secondary caregivers: Up to four designated secondary caregivers may visit between 9 a.m. and 9 p.m. for the length of the child’s hospital stay. Secondary caregivers must be age 18 or older.
  • Caregivers must successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Outpatient (Emergency/Surgery/Testing)

  • Two visitors may accompany the pediatric patient.
  • All visitors must successfully complete a health screening form.
  • No one under age 18 may accompany a patient for outpatient services unless they are the parents/guardians of the patient.

Norton Women’s & Children’s Hospital is a full-service, 373-bed community hospital offering inpatient and outpatient medical/surgical care, full diagnostic services and 24-hour emergency care for men, women and children.

The hospital specializes in comprehensive cancer prevention, detection and treatment; orthopedics and bone health; pelvic health services; migraine treatment; breast health diagnostics; and surgical weight loss services.

For children, the hospital offers pediatric surgery, inpatient care including a 44-bed Level III neonatal intensive care unit, a sleep center, a rehabilitation center and pediatric emergency services, plus specialized care for pediatric urology and gynecology patients.

Norton Women’s & Children’s Hospital holds The Joint Commission’s Gold Seal of Approval as a certified Acute Stroke Ready Hospital, meeting the standard to support better outcomes for stroke care.

Through Norton Women’s Care, the hospital offers general and high-risk obstetric and gynecologic care, as well as a surgical unit with private rooms and specialized nursing care just for women. Norton Women’s & Children’s Hospital is a designated AAGL Center of Excellence in Minimally Invasive GynecologyTM as well as an American College of Radiology Breast Imaging Center of Excellence.

The hospital has been a primary provider of obstetrical services in Kentucky for a number of years, delivering more than 5,000 babies annually since 2003.

Registration

Emergency Department/Chest Pain Center

Hospital – Garden Tower
Open 24 hours a day, 7 days a week

Outpatient registration

Hospital main lobby, first floor
6  a.m. to 4:30 p.m.

Adult Surgery Center/Pre-admission testing

Norton Medical Plaza 2 – St. Matthews, first floor
7:30 a.m. to 5 p.m.

Endoscopy

Norton Medical Plaza 3 – St. Matthews, ground floor
6 a.m. to 2:30 p.m.

If arriving after hours, go to the Emergency Department registration area.

Cafeteria and Vending Areas

The Norton Women’s & Children’s Hospital cafeteria is located on the ground floor of the hospital (beneath the main lobby).

Breakfast
7 to 10 a.m.

Lunch
11 a.m. to 2 p.m.

Dinner
4:30 to 7 p.m.

Food and drink vending machines are located next to the cafeteria.

Starbucks and Seattle’s Best Coffee and snacks in the main lobby

Internet Access

Free Wi-Fi service is available.

Gift Shop

The gift shop is located on the first floor of the hospital. For more information, call (502) 893-1009.

Monday through Friday
8 a.m. to 7 p.m.

Saturdays
11 a.m. to 5 p.m.

Sundays
Noon to 5 p.m.

Pastoral Care

If chaplain services are needed, call (502) 893-1000.

The Norton Women’s & Children’s Hospital chapel is located on the first floor of the Garden Tower. It is open 24 hours a day.

Parking

As a reminder, we offer FREE valet service from 6 a.m. to 6 p.m., Monday – Friday (except holidays), for patients and their guests visiting Norton Women’s & Children’s Hospital. There are three valet stations: Main Entrance, Plaza 2 and Plaza 3.

After-hours keys can be picked up from the Security desk in the Emergency Department.

Address: 4001 Dutchmans Ln.
Louisville, KY 40207

Main Phone: 502-893-1000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

Get Driving Directions

3 signs you may be ready for a joint replacement

If you’ve been living with joint pain due to arthritis, you may be wondering if you need a knee or hip replacement. When considering joint replacement surgery, there are a few ways you can determine […]

Read Full Story

Ready for a COVID-19 vaccine? Walk-in shots at Norton Healthcare

For many, the spread of the delta variant has changed their view of COVID-19. Just when it seemed we had made it through, cases are rising again. Those who have put off getting vaccinated are […]

Read Full Story

Norton Heart & Vascular Institute one of top in country for A-fib hybrid ablation procedure

A device recently approved by the U.S. Food & Drug Administration for the treatment of long-standing persistent atrial fibrillation (A-fib) is changing the way heart specialists can care for patients with A-fib. A-fib is a […]

Read Full Story

¿Está vacunado? Un resfriado podría significar que usted aún puede propagar la COVID-19

This post is also available in English Usted puede contagiar la COVID-19 aún después de haber sido completamente vacunado, así que tenga en cuenta que sus síntomas de resfriado o alergia pueden ser un caso […]

Read Full Story

Too much coffee could increase dementia risk, study shows

Coffee is part of many people’s morning routines, but researchers say consuming too much Joe could put your brain at risk. A study out of Australia showed consuming more than six cups of coffee daily […]

Read Full Story
Related Stories

3 signs you may be ready for a joint replacement

If you’ve been living with joint pain due to arthritis, you may be wondering if you need a knee or hip replacement. When considering joint replacement surgery, there are a few ways you can determine […]

Read Full Story

Ready for a COVID-19 vaccine? Walk-in shots at Norton Healthcare

For many, the spread of the delta variant has changed their view of COVID-19. Just when it seemed we had made it through, cases are rising again. Those who have put off getting vaccinated are […]

Read Full Story

Norton Heart & Vascular Institute one of top in country for A-fib hybrid ablation procedure

A device recently approved by the U.S. Food & Drug Administration for the treatment of long-standing persistent atrial fibrillation (A-fib) is changing the way heart specialists can care for patients with A-fib. A-fib is a […]

Read Full Story

¿Está vacunado? Un resfriado podría significar que usted aún puede propagar la COVID-19

This post is also available in English Usted puede contagiar la COVID-19 aún después de haber sido completamente vacunado, así que tenga en cuenta que sus síntomas de resfriado o alergia pueden ser un caso […]

Read Full Story

Too much coffee could increase dementia risk, study shows

Coffee is part of many people’s morning routines, but researchers say consuming too much Joe could put your brain at risk. A study out of Australia showed consuming more than six cups of coffee daily […]

Read Full Story

Search our entire site.

Schedule an Appointment

Select an appointment date and time from available spots listed below.