Norton Women's and Children's Hospital | Norton Healthcare

Norton Women's and Children's Hospital

Entry Points

  • Main Entrance in front of Hospital: 6 a.m. to 7 p.m. Mon – Fri
  • Emergency Department: 24/7 daily located in front of the building
  • Pedways: Restrictions in place from pedways and medical office buildings
  • Staff: 24/7 daily at the following entry points that require an ID badge to access
    • Plaza 2 Entrance to Hospital
    • Plaza 3 Entrance to Hospital

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

Effective March 17, 2021

Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, family and employees.

Important information for all visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening, aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff

Inpatient facilities

  • Visiting hours will be 6 a.m. to 9 p.m. at all adult facilities and 9 a.m. to 9 p.m. at Norton Children’s Hospital.
  • All adult hospital inpatients, except those in isolation may have two visitors in their room at any time.
  • All adult hospital inpatients, except those in isolation, may have one visitor after visiting hours end, including overnight.
  • Pediatric inpatients may have two designated visitors, including overnight. Visitors must be designated on visitation list at Norton Children’s Hospital.
  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Outpatient departments and surgery

Two visitors are allowed per patient.

Emergency Department

One visitor per adult patient. Two visitors per pediatric patient.

  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Doctors’ offices and outpatient medical center appointments, including Norton Cancer Institute

One visitor per adult patient. Two visitors per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare is also expanding patient and family services throughout the facilities.

  • All reception areas (waiting rooms) will reopen while continuing to follow social distancing of six feet and mask protocols. Removal of furniture and extra signage will assist social distancing measures.
  • All facility cafeterias will reopen to 60 percent occupancy and require masking for all customers.

Norton Women’s & Children’s Hospital is a full-service, 373-bed community hospital offering inpatient and outpatient medical/surgical care, full diagnostic services and 24-hour emergency care for men, women and children.

The hospital specializes in comprehensive cancer prevention, detection and treatment; orthopedics and bone health; pelvic health services; migraine treatment; breast health diagnostics; and surgical weight loss services.

For children, the hospital offers pediatric surgery, inpatient care including a 44-bed Level III neonatal intensive care unit, a sleep center, a rehabilitation center and pediatric emergency services, plus specialized care for pediatric urology and gynecology patients.

Norton Women’s & Children’s Hospital holds The Joint Commission’s Gold Seal of Approval as a certified Acute Stroke Ready Hospital, meeting the standard to support better outcomes for stroke care.

Through Norton Women’s Care, the hospital offers general and high-risk obstetric and gynecologic care, as well as a surgical unit with private rooms and specialized nursing care just for women. Norton Women’s & Children’s Hospital is a designated AAGL Center of Excellence in Minimally Invasive GynecologyTM as well as an American College of Radiology Breast Imaging Center of Excellence.

The hospital has been a primary provider of obstetrical services in Kentucky for a number of years, delivering more than 5,000 babies annually since 2003.

Registration

Emergency Department/Chest Pain Center

Hospital – Garden Tower
Open 24 hours a day, 7 days a week

Outpatient registration

Hospital main lobby, first floor
6  a.m. to 4:30 p.m.

Adult Surgery Center/Pre-admission testing

Norton Medical Plaza 2 – St. Matthews, first floor
7:30 a.m. to 5 p.m.

Endoscopy

Norton Medical Plaza 3 – St. Matthews, ground floor
6 a.m. to 2:30 p.m.

If arriving after hours, go to the Emergency Department registration area.

Cafeteria and Vending Areas

The Norton Women’s & Children’s Hospital cafeteria is located on the ground floor of the hospital (beneath the main lobby).

Breakfast
7 to 10 a.m.

Lunch
11 a.m. to 2 p.m.

Dinner
4:30 to 7 p.m.

Food and drink vending machines are located next to the cafeteria.

Starbucks and Seattle’s Best Coffee and snacks in the main lobby

Internet Access

Free Wi-Fi service is available.

Gift Shop

The gift shop is located on the first floor of the hospital. For more information, call (502) 893-1009.

Monday through Friday
8 a.m. to 7 p.m.

Saturdays
11 a.m. to 5 p.m.

Sundays
Noon to 5 p.m.

Pastoral Care

If chaplain services are needed, call (502) 893-1000.

The Norton Women’s & Children’s Hospital chapel is located on the first floor of the Garden Tower. It is open 24 hours a day.

Parking

As a reminder, we offer FREE valet service from 6 a.m. to 6 p.m., Monday – Friday (except holidays), for patients and their guests visiting Norton Women’s & Children’s Hospital. There are three valet stations: Main Entrance, Plaza 2 and Plaza 3.

After-hours keys can be picked up from the Security desk in the Emergency Department.

Address: 4001 Dutchmans Ln.
Louisville, KY 40207

Main Phone: 502-893-1000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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