Norton Women's and Children's Hospital | Norton Healthcare

Norton Women's and Children's Hospital

Entry Points

  • Main Entrance in front of Hospital: 6 a.m. to 7 p.m. Mon – Fri
  • Emergency Department: 24/7 daily located in front of the building
  • Pedways: Restrictions in place from pedways and medical office buildings
  • Staff: 24/7 daily at the following entry points that require an ID badge to access
    • Plaza 2 Entrance to Hospital
    • Plaza 3 Entrance to Hospital

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

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Visitor Policy

For the protection of our patients, providers and employees, Norton Healthcare has made the difficult decision to limit visitors for the time being. Please carefully review this policy before you plan a visit.

What’s New

  • During labor and delivery, maternity patients now may have one designated support person and an identified doula.

Important Information for All Visitors

  • All visitors should arrive wearing a mask. All visitors will be screened when entering a Norton Healthcare facility. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms will not be allowed entry.
  • All visitors should wash their hands with soap and water for 20 seconds or apply hand sanitizer when entering and leaving patient rooms.
  • Any visitor must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the facility.
  • We reserve the right to deny visitation to those not willing to follow our processes, which are designed for the safety of our patients, team members and visitors.

Hospitals

  • At this time, we are not allowing visitors age 17 or younger.
  • All adult inpatients, except those in isolation, at Norton Healthcare hospitals may have one designated visitor in their room at any time, including overnight.
  • Adult patients in isolation may not have a visitor.
  • During labor and delivery, maternity patients now may have one designated support person and an identified doula.
  • Maternity patients in antepartum and postpartum units now may have one designated support person in their room at any time, including overnight. This support person may remain for the entire stay and can leave and return once per day. One support person may be designated for the length of the patient’s stay.
    • Exceptions for long-term patients in an antepartum unit may be made for special circumstances.
  • Patients at the end of life may have two visitors simultaneously.
  • Pediatric patients:
    • Patients in the neonatal intensive care unit (NICU) may have two visitors who are parents or guardians. One parent or guardian can stay overnight.
    • Children who test positive for COVID-19 or for whom a COVID-19 test is pending may have one parent or guardian visitor. The visitor must not have COVID-19.
  • Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.
  • Visitors may bring a meal or snack for themselves. 

Emergency Departments

  • Adult patients may have one person accompany them into the facility.
  • Adult patients in isolation may not have a person accompany them, unless a special exception is granted.
  • Pediatric patients at Norton Children’s Hospital may have two parents/guardians per child accompany them in the waiting room and exam room.
  • At Norton Women’s & Children’s Hospital, one parent/guardian may accompany the child in the waiting room. If the child is taken to an exam room, a second parent/guardian may accompany the child in the exam room.

Doctors’ Offices and Outpatient Medical Center Appointments

  • Patients should wait in their vehicles or outside the office and call or text the office before coming in.
  • All patients (and parents/guardians of pediatric patients) should arrive wearing a mask and will complete a health screening prior to their appointment.
  • Adult patients cannot be accompanied into their appointment, unless a support person is required.
  • Obstetrics patients:
    • Obstetrics patients can have one visitor age 18 or older at their anatomy ultrasound. Otherwise, only patients will be allowed at appointments.
  • If a patient needs additional support, they should let their provider know prior to their appointment.
  • Pediatric patients:
    • May have one parent or guardian in the exam room. If necessary for the well-being of the child, two adults will be allowed. Siblings should not accompany the patient, with the exception of a sibling guardian.
    • May have two visitors (parents/guardians) in an outpatient unit.

Inpatient and Outpatient Surgeries and Procedures

  • Adult patients having a procedure or surgery may have one person accompany them into the facility and for discharge instructions.
  • Pediatric patients having a procedure or surgery may have two parents or guardians accompany them into the facility and for discharge instructions.
  • All patients and visitors should arrive wearing a mask and will complete a health screening when entering the facility.

Thank you for your cooperation and understanding. Please contact your provider if you have any questions.

For more information about COVID-19, visit NortonHealthcare.com/COVID-19.

Norton Women’s & Children’s Hospital is a full-service, 373-bed community hospital offering inpatient and outpatient medical/surgical care, full diagnostic services and 24-hour emergency care for men, women and children.

The hospital specializes in comprehensive cancer prevention, detection and treatment; orthopedics and bone health; pelvic health services; migraine treatment; breast health diagnostics; and surgical weight loss services.

For children, the hospital offers pediatric surgery, inpatient care including a 44-bed Level III neonatal intensive care unit, a sleep center, a rehabilitation center and pediatric emergency services, plus specialized care for pediatric urology and gynecology patients.

Norton Women’s & Children’s Hospital holds The Joint Commission’s Gold Seal of Approval as a certified Acute Stroke Ready Hospital, meeting the standard to support better outcomes for stroke care.

Through Norton Women’s Care, the hospital offers general and high-risk obstetric and gynecologic care, as well as a surgical unit with private rooms and specialized nursing care just for women. Norton Women’s & Children’s Hospital is a designated AAGL Center of Excellence in Minimally Invasive GynecologyTM as well as an American College of Radiology Breast Imaging Center of Excellence.

The hospital has been a primary provider of obstetrical services in Kentucky for a number of years, delivering more than 5,000 babies annually since 2003.

Registration

Emergency Department/Chest Pain Center

Hospital – Garden Tower
Open 24 hours a day, 7 days a week

Outpatient registration

Hospital main lobby, first floor
6  a.m. to 4:30 p.m.

Adult Surgery Center/Pre-admission testing

Norton Medical Plaza 2 – St. Matthews, first floor
7:30 a.m. to 5 p.m.

Endoscopy

Norton Medical Plaza 3 – St. Matthews, ground floor
6 a.m. to 2:30 p.m.

If arriving after hours, go to the Emergency Department registration area.

Cafeteria and Vending Areas

The Norton Women’s & Children’s Hospital cafeteria is located on the ground floor of the hospital (beneath the main lobby).

Breakfast
7 to 10 a.m.

Lunch
11 a.m. to 2 p.m.

Dinner
4:30 to 7 p.m.

Food and drink vending machines are located next to the cafeteria.

Starbucks and Seattle’s Best Coffee and snacks in the main lobby

Internet Access

Free Wi-Fi service is available.

Gift Shop

The gift shop is located on the first floor of the hospital. For more information, call (502) 893-1009.

Monday through Friday
8 a.m. to 7 p.m.

Saturdays
11 a.m. to 5 p.m.

Sundays
Noon to 5 p.m.

Pastoral Care

If chaplain services are needed, call (502) 893-1000.

The Norton Women’s & Children’s Hospital chapel is located on the first floor of the Garden Tower. It is open 24 hours a day.

Parking

As a reminder, we offer FREE valet service from 6 a.m. to 6 p.m., Monday – Friday (except holidays), for patients and their guests visiting Norton Women’s & Children’s Hospital. There are three valet stations: Main Entrance, Plaza 2 and Plaza 3.

After-hours keys can be picked up from the Security desk in the Emergency Department.

Address: 4001 Dutchmans Ln.
Louisville, KY 40207

Main Phone: 502-893-1000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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