Specialty Pharmacy

Norton Women’s & Children’s Hospital
Gift Shop – First floor (across from main elevators)
4001 Dutchmans Lane
Louisville, KY 40207

(502) 559-1310 or (866) 616-8088 
NortonSpecialtyPharmacy@nortonhealthcare.org
Monday through Friday; 8 a.m. to 6 p.m.

Norton Specialty Pharmacy is designed to improve the lives of patients who are taking high-cost or complicated medications. These are called specialty medications. We work with you and your doctor to help you succeed on your new medication.

This site provides an introduction to our services, as well as copies of new patient documents for your reference. We welcome patients to fill out a survey online, by clicking the button below, or complete the one provided in the welcome packet.

We offer:

  • Patient management services, including thorough, one-on-one counseling by specialty pharmacists
  • Clinical support for specialty medications
  • Refill reminders
  • Insurance navigation and financial support
  • Convenient delivery and pickup options
  • Support tools and products

Frequently Asked Questions

A pharmacist is on call 24 hours a day, seven days a week to help with any questions.

We provide medications for difficult, rare, and chronic health conditions that may be hard to get at other pharmacies. Taking your medications on time is important. Missing a dose may cause problems. Your medications are designed to work best when taken as recommended by your doctor.

How to place a new order: Your doctor will likely send an order to our pharmacy electronically, by fax or phone. If you request, we will work with your doctor to get a new order.

How to get a refill: Several days before you run out of your medication, we will contact you to set up a refill. If you need a refill of your prescription before we contact you, call (502) 559-1310 or (866) 616-8088 . We will help you with pickup.

How to check on an order status: You can contact the pharmacy at (502) 559-1310 or (866) 616-8088  to check on your prescription or delivery. For emergency situations or if you are at risk of missing your next dose, we are available after hours.

How to move an order to another pharmacy: If you need to use another pharmacy, ask that pharmacy to call us at (502) 559-1310 or (866) 616-8088 . We will work with your new pharmacy to transfer the prescription.

How to get specialty drugs: We have access to many specialty drugs. If we cannot get a drug, we will work with another pharmacy to complete your order.

How to handle drug recalls: We will call you if your drug has been recalled and arrange for delivery of a replacement. We will also notify your doctor of the recall. The FDA often announces recalls at https://www.FDA.gov/Safety/Recalls/.

How to dispose of drugs: Do not throw your medications into the trash or flush them down the toilet or sink. Return any unused medications to your doctor’s office or pharmacy. If you are not able to return them to a doctor or pharmacy, contact your local health department or waste collection service for instructions.

How to handle side effects: You may not feel well after taking your medications. We will tell you how to manage side effects that may be common with your drugs. If you notice anything serious, contact your doctor or call 911 for emergency treatment.

How to report concerns or errors: Call us during regular business hours at (502) 559-1310 or (866) 616-8088  and ask to speak to a pharmacist.

How to get medications in case of an emergency or disaster: We will work with you and your insurance company to replace your medication. Drugs that have been in heat, not refrigerated, or in unsafe water will need to be replaced. We will assist you if you had to leave your home and no longer have your medications. In the event we cannot help you, we will work with another pharmacy.

Ask us for information on drug substitutions.

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