Contact a health care professional if you have ongoing symptoms or need an annual exam
When access to public spaces is in flux during the coronavirus pandemic, you still may feel anxious about going to your health care provider for a checkup. Don’t put off a routine visit or yearly checkup, or wait to investigate a nagging (but bearable) issue or to pursue follow-up care for chronic conditions. There are many accessible ways for you to get the care you need with the safety and convenience that you want.
The importance of checkups is illustrated by Norma Mosier’s story. Just over a year ago, Norma headed in for a yearly physical and check-in with her regular physician. Norma had been seeing Patricia L. Isaacs, M.D., for years.
“She is so thorough. She had been watching a spot on my lung for a while,” Norma said.
After the visit, Dr. Isaacs, a family medicine physician with Norton Community Medical Associates – Clarksville, sent Norma for further testing. The spot turned out to be cancerous. In a scheduled surgery, doctors removed the upper lobe of Norma’s left lung and nine lymph nodes. If it hadn’t been for Dr. Isaacs and Norma’s insistence on getting regular checkups, the cancer may have been discovered too late.
Primary care and telehealth appointments
Our primary care offices are open with normal business hours. If you are experiencing symptoms of illness and are unsure whether you should make an appointment with your provider, you can call the office or send a message through MyNortonChart.
Norton Telehealth appointments with your provider may be available and are billed with the same copay as an in-office visit.
Call or message your provider’s office if you are interested in a telehealth appointment.
Other Norton Healthcare options
If you need urgent care and it is not an emergency, there are also several options for same-day care that don’t involve a trip to the Emergency Department.
If you are not feeling well for any reason, Norton eCare offers 24/7 urgent care video visits and eVisits with a Norton Healthcare provider. These online visits mean you can stay home, without the risk of spreading infection to others or being exposed in a waiting room in a health care setting. Video visits are billed through your insurance, similar to an office visit. For a $40 flat fee, eVisits offer you the opportunity to fill out an online questionnaire about your symptoms. A Norton eCare provider will review your information and discuss with you via a phone call.
Sign in or sign up for a MyNortonChart account to get started.
Norton Immediate Care Centers
Our Norton Immediate Care Centers remain open at their regular hours for in-person treatment by a Norton Healthcare provider. To practice social distancing, you can reserve your spot online and wait at home, reducing the risk of exposure. We’ll text you when it’s close to your turn, so you can avoid the waiting room. After you arrive and check in, you also have the option to wait in your car until the office is ready. At Norton Immediate Care Center – Preston, 24-hour care and pediatric after-hours care are available.
Click here to view wait times and reserve your spot at a Norton Immediate Care Center near you.
Norton Prompt Care at Walgreens
Norton Prompt Care at Walgreens locations are open at their regular, extended hours. You can schedule same-day appointments online, seven days a week at eight convenient locations, and arrive at your appointed time. You can pick up any needed prescriptions in the same place using Walgreens’ drive-thru. Our providers will meet with you in a private room for well visits, physicals and care for minor injuries or illnesses. Most insurance plans are accepted, and self-pay options are available.
Norton Prompt Care at Walgreens is operated by Norton Healthcare. The health care providers at Norton Prompt Care at Walgreens are employees of Norton Healthcare. The health care providers are not employees, associates and/or agents of Walgreen Co. or any Walgreens subsidiary or affiliated company.
Additional safety measures
You may be curious about what to expect when arriving at any of our urgent care locations. There may be restrictions on who may accompany you. For your safety, pre-screening for COVID-19 symptoms to include temperature screenings may be conducted. Protective face masks or coverings are required for all patients, visitors and staff. Our locations are taking extra precautions when it comes to providers using appropriate protective equipment as well as enhanced sanitation procedures. If you are unsure of where to seek care, please reach out to any of these options. Our providers will be happy to direct you to the appropriate place to get the care you need now.