Coronavirus: What You Need to Know | Norton Healthcare Louisville, Ky.

Coronavirus: What You Need to Know

What to Do If You Think You’re Sick

If you feel sick and have a fever, cough or difficulty breathing, you may be concerned about whether you have COVID-19. Your decision on whether to seek medical care should not change just because of this new virus. And individuals cannot be tested upon request for COVID-19 to rule it out as the cause of illness. If you’re feeling ill, but otherwise would not have sought medical care, it’s best for you to stay at home.

If you decide to seek medical care for suspected coronavirus/COVID-19, please use Norton eCare for a virtual visit with a Norton Healthcare provider from your mobile phone or computer. Sign in to MyNortonChart to get started. If you don’t have a MyNortonChart account, sign up at NortonHealthcare.com/MyNortonChart. Norton eCare providers will screen you and determine the next steps in your treatment, much like an office visit.

If Norton eCare is not an option for you, be sure to call ahead before you go to a doctor’s office, Norton Immediate Care Center, Norton Prompt Care at Walgreens location or emergency room. Tell them about your symptoms and they will help direct you to the appropriate level of care.

Related: Feeling sick? Stay at home unless it’s an emergency

Have a Question?

Call the Kentucky COVID-19 Hotline, operated by Norton Healthcare, with general questions at (800) 722-5725. Do not call the hotline for emergencies. If you have an emergency, call 911.

For more information:

What You Can Do

Have Questions?

James M. Frazier, M.D., vice president, medical affairs and quality, Norton Healthcare, answers some common questions about the novel coronavirus and COVID-19.

Read more: Answers to some common questions about the novel coronavirus and COVID-19

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