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Get the Care You Need

Norton Healthcare has resumed all services.

If you’ve been putting off a procedure during the pandemic, be assured that Norton Healthcare facilities are fully staffed and taking extra precautions to ensure your safety. If you have an emergency such as chest pain or stroke symptoms, call 911 to get to an emergency room right away.

What We’re Doing to Keep You Safer

Expanded telehealth: Many office visits can be handled remotely. We’ve expanded Norton Telehealth to include primary care visits and follow-ups with specialist providers. Norton eCare continues to be an option for minor illnesses at any hour.

Safer wait: Waiting rooms aren’t for waiting anymore. Patients are encouraged to check in from the parking lot via cellphone to maintain social distancing. When a visit is completed, you’ll leave the office right away, and we will perform an electronic checkout through MyNortonChart, or the office will call you.

Testing: Prior to surgery or other invasive procedures, patients are required to have a COVID-19 test. We are also providing testing by appointment to anyone who wants a test.

Expanded disinfecting: In addition to thorough cleaning and UV-C light disinfecting in high-risk patient rooms, we’ve expanded the use of disinfectant foggers in common areas.

Safety for you and the community: All patients in an outpatient setting must wear either a surgical mask or cloth face covering; we highly encourage you to arrive wearing a mask. Our providers have personal protective equipment to keep you, themselves and others safer. The Leapfrog Hospital Safety Grade, which evaluates adult hospitals, recently awarded an “A” to each of our adult hospitals.

Visitor policy: For office visits, adult patients must come alone. The only exception, per state guidelines, is for adult patients who need assistance from a caregiver. Pediatric patients may be accompanied by one parent or guardian, and both should arrive wearing a mask. Please note: Do not put a mask on a child under age 2.

Rebooking: Your provider’s office is working to contact patients about rebooking their appointments. If you haven’t been contacted, don’t hesitate to call the office or make a new appointment through MyNortonChart. Some appointments can be handled via Norton Telehealth.

How to Get Tested

Testing is now readily available whether or not you have symptoms. Norton Healthcare is providing testing to anyone, age 3 and older, for COVID-19. This includes individuals whose employers require testing.

To schedule a testing appointment at a drive-thru location, call (502) 861-4611, option 1, or visit NortonHealthcare.com/RITC. You must have an appointment.

Once you have an appointment, you’ll be directed to Norton Respiratory Illness Testing Center at the former Walmart Neighborhood Market, 3101 Poplar Level Road, Louisville, Kentucky.

Individuals who have a Norton Healthcare primary care provider may contact their provider, through MyNortonChart or by phone, to schedule a test at that office. If you are experiencing symptoms and need care you may visit a Norton Immediate Care Center or Norton Prompt Care at Walgreens location for an evaluation of symptoms and test.

Get more information about COVID-19 testing.

What You Can Do

Even as health care and other services have begun reopening, don’t forget the good habits you’ve developed.

• Wear a mask when in public.
• Wash your hands or disinfect if soap and water aren’t available — especially when visiting someone in the hospital.
• Practice social distancing of at least 6 feet.
• Cover coughs and sneezes with a tissue or the inside of your elbow.
• Clean and disinfect frequently touched surfaces daily.

Have a Question?

Call the Kentucky COVID-19 Hotline, operated by Norton Healthcare, with general questions at (800) 722-5725. Do not call the hotline for emergencies. If you have an emergency, call 911.