Gaining skills on the job to rise from entry-level receptionist to office coordinator | Norton Healthcare Louisville, Ky.

Gaining skills on the job to rise from entry-level receptionist to office coordinator

A 12-week program provides coaching, mentoring, educational opportunities and assistance in creating a personalized career development plan.

Rachel Sheffield started as an entry-level receptionist at a primary care practice. With the help of a 12-week training program, she’s now the office coordinator of a busy urgent care center.

Rachel participated in Norton Healthcare’s Elevating First-Line Employees program, to grow her career over the past four years. In that time, she’s gone from a receptionist at Norton Community Medical Associates – Barret to the office coordinator at Norton Immediate Care Center – Dixie.

The program empowers entry-level employees to achieve job and career advancement through coaching, mentoring, educational opportunities and assistance in creating a personalized career development plan. Rachel gained the skills she needed to climb the career ladder, including improved interviewing techniques, better workplace communication and networking.

“I preach about (Elevating First-Line Employees) to everyone I can,” Rachel said. “There is so much that Norton Healthcare offers to grow your career. Take advantage of these resources. They can help you find out what you want to do.”

The program takes a holistic approach to personal and professional development.

Elevating First-Line Employees “values human interaction and the overall well-being of our participants,” said Amanda Abernathy, MSSW, employee outreach coordinator, mission and outreach, for Norton Healthcare.

“Employees are not only learning about career advancement opportunities within Norton Healthcare by being connected to a career coach,” Amanda said. “They also are getting connected to other internal resources like the employee resource groups, employee wellness program and volunteer opportunities through Norton Healthcare Foundation and Norton Children’s Hospital Foundation.”


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