If you experience a minor illness or injury during the holidays, where can you turn for help? From in-person and virtual urgent care options: We’ve got you covered.

Story by: Sara Thompson on December 1, 2022

The holidays can be a time of family, food, travel and fun. What if you need emergency care, immediate care or other medical care during the holidays? Norton Healthcare has you covered, from the Thanksgiving table through New Year’s Day and beyond.

Video visits, eVisits available with local providers

Norton eCare video visits and eVisits will be available anytime day or night during the holidays.

You’re catching a cold or maybe have an evergreen allergy on Christmas Eve? Unsure if it’s a stomach bug or too much indulgence on New Year’s Eve? Norton eCare can help when the doctor’s office may be closed.

A video visit allows you to have a face-to-face secure online visit with a Norton eCare provider. The provider may give you a diagnosis and treatment plan or recommend you see a provider in person.

An eVisit allows you to communicate with a Norton eCare provider via secure messaging. You will fill out a symptom-specific questionnaire and receive a telephone call from a Norton eCare provider.

Norton eCare is not for emergencies

Norton eCare is not for complex, emergency or urgent situations. If you are experiencing an urgent medical condition, call 911 or go to the nearest emergency department.

You need a MyNortonChart account to use Norton eCare. If you do not have a MyNortonChart account, sign up at NortonHealthcare.com/MyChart.

If you already have a MyNortonChart account, sign in today to see what’s new.

Download the MyChart mobile app from the Apple or Google app stores. Once you’ve installed the app, select Norton Healthcare and/or Norton Children’s, and then log in using your username and password.

Urgent Care Holiday Hours

Norton Healthcare Express Services is closed for Thanksgiving, Christmas Eve, Christmas Day, the day following Christmas, New Year’s Eve and New Year’s Day. Norton Community Medical Associates primary care locations will be closed Thanksgiving Day, Christmas Eve, Christmas, Monday, December 26^th (the day after Christmas), New Year’s Eve and New Year’s Day.