Norton Immediate Care Centers allow you to reserve your spot ahead of time, wait at home to keep a safe distance

Story by: Sara Thompson on April 1, 2020

We’re all avoiding crowds these days, especially waiting rooms to see a health care provider.

If you or your family needs urgent care for a minor illness or injury, you can reserve your spot in line at a Norton Immediate Care Center near you. You’ll be able to keep a safe distance from others seeking care by waiting at home, reducing your risk of contracting or passing along COVID-19.

Here’s everything you need to know for more comfortable, more convenient urgent care:

How does “Reserve Your Spot” work at Norton Immediate Care Centers?

If you need urgent care for a minor illness or injury, go to NortonHealthcare.com/ICC to view locations and wait times. Click “Reserve Your Spot” for the location you want to visit. Enter your contact information, preferred arrival time and your reason for the visit. Then click “Confirm me!”

Do I have to reserve my spot online for a visit to a Norton Immediate Care Center?

We also accept walk-ins, however, we highly encourage you, if at all possible, to reserve your spot to maximize social distancing in our waiting rooms. When you walk in, please notify the front desk if you are feeling well enough to wait in your car. We will be able to text you to notify you when it is your turn to be seen.

How will I be notified when it’s my turn to be seen?

When you reserve your spot, you’ll enter a phone number and email address so we can contact you. You’ll also enter how long in advance you’d like to receive the alert that it’s time to be seen.

What happens when I arrive at a Norton Immediate Care Center?

When you arrive for your visit, please check in with the front desk so we can check in on how you are feeling. Upon entering, you may ask our staff if it’s possible to  wait in your vehicle. We will be able to notify you via text message when it is time to come back in to be seen.