Published: August 28, 2026
Estimated reading time: 3 minutes
Norton King’s Daughters’ Health officially launched the construction of a new Emergency Medical Services (EMS) Transport Hub with a groundbreaking ceremony on Thursday, Aug. 27, at the hospital’s main campus, 1373 E. State Road 62, in Madison, Indiana.
The $6.9 million project is funded through the Norton Healthcare Foundation with support from Bethany Legacy Foundation, Jefferson County (Indiana) Council and the Community Foundation of Madison and Jefferson County. Norton Healthcare has contributed $3.5 million of the total, with fundraising continuing for a new radio telecommunications system.
The 10,000-square-foot EMS Transport Hub is scheduled to open in fall 2027 and will replace the hospital’s aging EMS facility in downtown Madison, located at the corner of West and Fourth streets.
While the new facility’s enhanced design will help the hospital retain and attract emergency medical technicians and paramedics, Carol Dozier, chief executive officer, Norton King’s Daughters’ Health, said the true value of EMS extends far beyond a building.
“EMS is so much more than a building, an ambulance or a statistic,” Dozier said. “It is the reassuring voice on the phone when someone is experiencing one of the worst moments of their life. It is the calm presence in the middle of chaos at an accident scene. It is the hands that provide care, comfort and help when people need them most. Often, it is the critical first link in care that can ultimately save lives.”
Norton King’s Daughters’ Health began providing EMS services to residents in Jefferson County, Indiana, in October 1988. This fall, the team will celebrate 38 years of continual service.
It’s an achievement that reflects the hospital’s ongoing commitment to the community.
“We are proud to be part of this community,” said Russell F. Cox, president and CEO, Norton Healthcare. “We want this community to thrive, and supporting EMS services is a critical step toward continuing our mission of improving the health of families who live and work in Madison and Jefferson County.”
Norton King’s Daughters’ Health employs 32 full-time EMS team members and 20 part-time EMS staff, comprising emergency medical technicians (EMTs), advanced EMTs, paramedics and dispatchers. The service maintains six ambulances and has crews available to answer calls 24 hours a day, 365 days a year.
“We have a wonderful partnership with Jefferson County,” said Shane Williams, director, Emergency Medical Services, Norton King’s Daughters’ Health. “We also have great relationships with local schools and many community organizations. You will find us attending high school sporting events, the Madison Regatta, and a variety of other activities and events. It’s a tremendous source of pride for our EMS teams.”
Williams said EMS crews average 7,200 responses per year, an average of 19.5 responses per day. EMS teams also provide an additional 4,500 to 5,000 patient transports per year, enabling a safe transition for patients who need services beyond the local hospital.