Norton eCare

Access Norton eCare anytime, anywhere.

Norton eCare providers are available to help you with your nonurgent health concerns 24/7 from your mobile device or computer through MyNortonChart.

Need to see a provider in person? Visit one of our nearby Immediate Care Centers or schedule an appointment with your primary care provider.

A video visit allows you to see a Norton eCare provider face-to-face with a secure online visit. The provider may give you a diagnosis and treatment plan or recommend you see a provider in person if necessary.

An eVisit is a secure online questionnaire about your symptoms. The Norton eCare provider will review and call you to discuss a treatment plan within 4 to 6 hours.

Norton eCare is not for complex, emergency or urgent situations. If you are experiencing an urgent medical condition, call your doctor, call 911 or go to the nearest emergency room.

The following are some examples of medical emergency symptoms that need immediate attention:

  • Chest pain or pressure
  • Difficulty breathing or shortness of breath
  • Unresponsive, confused or weak
  • Allergic reaction with trouble breathing
  • Severe abdominal pain
  • Severe headache
  • Injury with loss of consciousness or bleeding that won’t stop
  • Sudden change in speech, numbness or sudden change in vision
  • Suicidal thoughts

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MyNortonChart and eCare help

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Related Stories

Program helps student reach toward his dream job

Mautrice Jones beams when he talks about first becoming a nurse, and then a cardiothoracic surgeon. The Norton Healthcare co-op student’s “dream job” wasn’t a future he even considered two years ago. Mautrice joined the […]

Read Full Story

Understanding PEP and PrEP in prevention of HIV

Advancements are helping to prevent the spread of human immunodeficiency virus (HIV). Medications that can help prevent the spread of HIV are available for those who are exposed or at an increased risk. The Centers […]

Read Full Story

Bonnie St. John to speak at free Louisville event

Paralympic medalist and best-selling author Bonnie St. John will appear at the Go Confidently free inspirational speaker series Wednesday, June 26. Bonnie lost her leg at age 5, but she didn’t let that — or […]

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