Norton eCare

Access Norton eCare anytime, anywhere.

Available 24 hours a day, seven days a week

Treating a variety of common conditions and minor illnesses

Available from your mobile device or computer

Meet virtually with a Norton eCare provider from anywhere

We offer two types of virtual visits through MyNortonChart — video visits and eVisits. Choose the option that fits your needs.


Norton eCare video visits

Benefits

  • See a provider face to face through online video
  • Choose a same-day appointment time that works with your schedule
  • Available 24 hours a day, seven days a week
  • $40 fee out-of-pocket or copay varies based on your insurance plan
  • Prescriptions sent right to your pharmacy (when needed)

Is a video visit right for you?

  • Is the patient age 2 or older?
  • Is the patient physically located in Kentucky or Indiana?
Schedule your video visit

Norton eCare eVisits

Benefits

  • Fill out a secure, online questionnaire that lists your symptoms. You’ll get a call back from your Norton eCare provider within four to six hours.
  • Available 24 hours a day, seven days a week
  • $40 fee out-of-pocket or copay varies based on your insurance plan
  • Prescriptions sent right to your pharmacy (when needed)

Is an eVisit right for you?

  • Is the patient an established Norton Healthcare patient?
  • Is the patient a Kentucky resident?
Start Your eVisit

Common Conditions Treated

Cold and Flu Eyes, Nose and Throat Gastrointestinal Skin Other
Cold Pinkeye Diarrhea Skin rash Vaginal discharge/irritation
Flu Swimmer’s ear Nausea Insect bite Urinary issues
Cough Sinus infection Vomiting Poison ivy Breastfeeding support
Fever Allergies Lice
Sore throat Ringworm
 

Norton eCare is not for complex, emergency or urgent situations. If you are experiencing an urgent medical condition, call your doctor, call 911 or go to the nearest emergency department.

Norton eCare FAQs

What Our Patients Are Saying

“This service has been a godsend! Even though it was Monday morning at 7:30am, I was able to get an appointment, be seen by a friendly, competent medical professional who immediately put me at ease.”

“I was sick and going anywhere sounded miserable. I was able to be seen via video and my husband was able to go pick up my prescription for me all while I stayed in my robe. Highly recommend!.”

“I absolutely love Norton eCare. It helped me out a lot today considering I am at work. I wouldn't change anything because the provider I had was amazing.”

Other Norton Now options

Prompt Care at Walgreens

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Emergency
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MyNortonChart and eCare help

Need Help With
MyNortonChart
or eCare?
Call Us
Monday – Friday
8 a.m. – 5 p.m.

(502) 629-8766


 

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