For Office Managers
Medical office managers, this page contains the information you need regarding Norton Healthcare locations, events and service lines.
Norton Healthcare Access Center
The Norton Healthcare Access Center’s multidisciplinary team is available 24/7 to assist with physician and patient services, including transfers, inpatient care and appointment scheduling.
(888) 4-U-NORTON (486-6786), option 3
Customer Service
Patient billing questions
The representatives for patient billing questions for all hospitals are:
Heather Bunch, manager, SBO collections
(502) 815-1708
Gail Carpenter, manager, customer service, PFS
(502) 479-6308
Hotel listings for out-of-town patients
Norton Children’s
Norton Children’s Hospital
Norton Children’s Hospital scheduling: (502) 629-6200
Outpatient diagnostic scheduling: Use this form to schedule Norton Children’s Hospital outpatient diagnostic procedures.
Norton Children’s Hospital driving directions and parking information
Norton Children’s Medical Center
Use this form to schedule Norton Children’s Medical Center outpatient diagnostic procedures.
Norton Children’s Medical Center driving directions and parking information
Norton Healthcare’s hospitals and physician practices have contracts with most major insurance carriers and government organizations. Refer to a complete list of insurance partners and other health insurance information.
Norton Audubon Hospital Imaging Hours
On call 24 hours a day, 7 days a week
CT
24/7
Mammography
Monday through Friday 7:30 a.m. to 5 p.m.
Saturday 7:30 a.m. to 4 p.m.
MRI
Monday through Thursday 24 hours
Fridays 7 a.m. to 10 p.m.
Saturdays and Sundays 7 a.m. to 7 p.m.
Nuclear Medicine
Monday through Friday 7 a.m. to 5 p.m. and on call
Saturdays 7 a.m. to 4 p.m.
Radiology
24/7
Special Procedures
Monday through Friday 7 a.m. to 4 p.m.
Ultrasound
Monday through Friday 6:30 a.m. to 7 p.m.
Saturdays 7 a.m. to 3 p.m.
Norton Hospital Imaging Hours
Except for mammography, all areas that are not already 24/7 are on call after hours.
CT
24/7
CT Technologist
Monday-Friday 8 a.m. to 4:30 p.m.
Diagnostic X-ray
24/7
Diagnostic X-ray – Norton Healthcare Pavilion
Monday through Friday 6 a.m. to 6:30 p.m.
Saturdays 7 a.m. to 3 p.m.
Mammography
Monday through Friday 8 a.m. to 4:30 p.m.
MRI
Monday through Thursday 7 a.m. to 11 p.m.
Friday through Saturday 7 a.m. to 7 p.m.
MRI in PED 2 MRI area Monday through Thursday 3 to 7 p.m.
Nuclear Medicine
Monday through Friday 7 a.m. to 5 p.m.
PET/CT
Tuesdays and Wednesdays 8 a.m. to 5 p.m.
Special Procedures
Monday through Friday 6:45 a.m. to 2:45 p.m.
Ultrasound
Monday through Friday 7 a.m. to 3:30 p.m.
Saturdays 7 to 11 a.m.
Ultrasound – Norton Healthcare Pavilion
Monday through Friday 7 a.m. to 3:30 p.m.
Norton Women’s & Children’s Hospital Imaging Hours
CT scan
24/7
Mammography
Monday through Friday 7:30 a.m. to 4:30 p.m.
Saturdays 7:30 a.m. to noon
MRI
Monday through Friday 7 a.m. to 11 p.m.
Saturdays and Sundays 7 a.m. to 7 p.m.
On call 24/7
Nuclear Medicine
Monday through Friday 6 a.m. to 5 p.m.
Saturdays 6 a.m. to noon
On call 24/7
Radiology
24/7
Special Procedures
Monday through Friday 7 a.m. to 4 p.m.
On call 24/7
Ultrasound
Monday through Friday 7:30 a.m. to 4 p.m.
Saturdays 7 a.m. to 11 a.m.
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