Norton Audubon Hospital | Norton Healthcare Louisville, Ky.

Norton Audubon Hospital

Entry Points

  • Main: 6 a.m. to 9 p.m. daily at the main entrance located in front of the building
  • Emergency Department: 24/7 daily located in front of the building
  • Pedways: Restrictions in place from pedways and medical office buildings
  • Staff: 24/7 daily at the following entry points that require an ID badge to access
    • Main Entrance
    • Level 1 Garage Entrance (near Clergy Parking)

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

Effective March 17, 2021

Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, family and employees.

Important information for all visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening, aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff

Inpatient facilities

  • Visiting hours will be 6 a.m. to 9 p.m. at all adult facilities and 9 a.m. to 9 p.m. at Norton Children’s Hospital.
  • All adult hospital inpatients, except those in isolation may have two visitors in their room at any time.
  • All adult hospital inpatients, except those in isolation, may have one visitor after visiting hours end, including overnight.
  • Pediatric inpatients may have two designated visitors, including overnight. Visitors must be designated on visitation list at Norton Children’s Hospital.
  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Outpatient departments and surgery

Two visitors are allowed per patient.

Emergency Department

One visitor per adult patient. Two visitors per pediatric patient.

  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Doctors’ offices and outpatient medical center appointments, including Norton Cancer Institute

One visitor per adult patient. Two visitors per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare is also expanding patient and family services throughout the facilities.

  • All reception areas (waiting rooms) will reopen while continuing to follow social distancing of six feet and mask protocols. Removal of furniture and extra signage will assist social distancing measures.
  • All facility cafeterias will reopen to 60 percent occupancy and require masking for all customers.

Norton Audubon Hospital is a 432-bed acute care hospital specializing in cardiac, cancer, surgical, pulmonary, neurology, orthopedic, vascular, emergency and diagnostic care. Norton Audubon Hospital is home to one of the largest and most comprehensive heart care programs in the Louisville region, having performed the world’s second artificial heart transplant in 1984 and, since that time, been recognized by the American College of Cardiology as a national leader in advances in chest pain and heart attack treatment. It also holds the region’s highest accreditation as a Chest Pain Center.

Norton Audubon Hospital holds The Joint Commission’s Gold Seal of Approval as a certified advanced Primary Stroke Center offering comprehensive stroke intervention.

Norton Audubon Hospital provides full inpatient and outpatient medical and surgical services and special programs focused on joint care, critical care, geriatric services, sleep disorders, pain management, wound healing, vascular access and music therapy.

Registration

First floor

Emergency Department/Chest Pain Center
24 hours a day, 7 days a week

Main admitting/patient registration
Monday through Friday • 6 a.m. to 9 p.m.
Saturday • 6:30 a.m. to 5 p.m.

Second floor

Surgery
Monday through Friday • 5:30 a.m. to 2 p.m.

West Entrance

First floor

Norton Heart and Vascular Center
Monday through Friday • 5:30 a.m. to 2 p.m.

Lower Level 1

Day surgery
Monday through Friday • 5:30 a.m. to 5 p.m.
Saturday • 7 a.m. to 3:30 p.m.

Internet Access

Free Wi-Fi service is available.

Cafeteria

The Norton Audubon Hospital cafeteria is located on Lower Level 2.

Hours

Monday through Friday
6 a.m. to 10:15 a.m. and 10:45 a.m. to 7:30 p.m.

Weekends and holidays
7 a.m. to 10:15 a.m., 10:45 a.m. to 3:45 p.m. and 4:30 p.m. to 7 p.m.

Vending Machines

Vending machines are available throughout the hospital, including in the cafeteria and adjacent to the Emergency Department waiting room.

Parking

As a reminder, we offer FREE valet service from 7 a.m. to 5 p.m., Monday – Friday (except holidays), for patients and their guests visiting Norton Audubon Hospital.

After-hours key pick up can be picked up from the security desk in the Emergency Department.

Address: One Audubon Plaza Dr.
Louisville, KY 40217

Main Phone: 502-636-7111


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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