Norton Audubon Hospital | Norton Healthcare Louisville, Ky.

Norton Audubon Hospital

Limited Entrances

Hospital entry for patients and visitors has been limited.

  • The main entrance in front of the building is open daily from 6 a.m. to 9 p.m.
  • The emergency department entrance in front of the building is open 24/7.

Pedway and medical office building entrances are restricted.

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

No-visitor policy

To keep our patients and team members safe, we now have a no-visitor policy with few exceptions, until further notice. This is a proactive measure to reduce the spread of COVID-19. All Norton Healthcare hospitals, doctors’ offices and medical centers are following this policy.

Some exceptions include:

  • In-person discharge instructions for inpatients or urgent/ emergency procedures (one visitor)
  • Patients who are physically or cognitively impaired (one visitor)
  • Patients at the end of life (two visitors)
  • Pediatric patients,* including NICU (two visitors)
  • Pediatric patients* who are pending or positive for COVID-19 (one visitor). The visitor must not have COVID-19.
  • Maternity patients: One designated support person for labor, delivery and duration of the mother’s hospital stay. The one designated support person is deemed the support person throughout the mother’s stay.

*Pediatric patients are children ages 17 and younger.

Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.

Important information for all visitors

  • We ask all visitors to wash their hands with soap and water for 20 seconds when entering and leaving patient rooms.
  • All visitors will be screened upon entering the hospital. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms should stay home.
  • Any visitor granted an exception must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the hospital.

In addition:

Doctors’ offices and outpatient medical centers

  • Adult patients cannot be accompanied into their appointment.
  • If a patient needs additional support, they should let their provider know prior to their appointment.
  • All patients will complete a health screening prior to their appointment.
  • Pediatric patients can have one parent or guardian in the exam room.

Elective surgeries and outpatient appointments

  • We are limiting surgeries to urgent and emergency situations.
  • Outpatient appointments may be done via telehealth video visit or over the phone, or they may be rescheduled.
  • Your provider’s office will contact you if there is a change to your scheduled appointment, surgery or procedure.

Thank you for your cooperation and understanding. Please contact your provider if you have any questions.

For more information about COVID-19, visit the Kentucky Department for Public Health’s website at KYCOVID19.ky.gov.

Norton Audubon Hospital is a 432-bed acute care hospital specializing in cardiac, cancer, surgical, pulmonary, neurology, orthopedic, vascular, emergency and diagnostic care. Norton Audubon Hospital is home to one of the largest and most comprehensive heart care programs in the Louisville region, having performed the world’s second artificial heart transplant in 1984 and, since that time, been recognized by the American College of Cardiology as a national leader in advances in chest pain and heart attack treatment. It also holds the region’s highest accreditation as a Chest Pain Center.

Norton Audubon Hospital holds The Joint Commission’s Gold Seal of Approval as a certified advanced Primary Stroke Center offering comprehensive stroke intervention.

Norton Audubon Hospital provides full inpatient and outpatient medical and surgical services and special programs focused on joint care, critical care, geriatric services, sleep disorders, pain management, wound healing, vascular access and music therapy.

Download a campus map

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Registration

First floor

Emergency Department/Chest Pain Center
24 hours a day, 7 days a week

Main admitting/patient registration
Monday through Friday • 6 a.m. to 9 p.m.
Saturday • 6:30 a.m. to 5 p.m.

Second floor

Surgery
Monday through Friday • 5:30 a.m. to 2 p.m.

West Entrance

First floor

Norton Heart and Vascular Center
Monday through Friday • 5:30 a.m. to 2 p.m.

Lower Level 1

Day surgery
Monday through Friday • 5:30 a.m. to 5 p.m.
Saturday • 7 a.m. to 3:30 p.m.

Internet Access

Free Wi-Fi service is available.

Cafeteria

The Norton Audubon Hospital cafeteria is located on Lower Level 2.

Hours

Monday through Friday
6 a.m. to 10:15 a.m. and 10:45 a.m. to 7:30 p.m.

Weekends and holidays
7 a.m. to 10:15 a.m., 10:45 a.m. to 3:45 p.m. and 4:30 p.m. to 7 p.m.

Vending Machines

Vending machines are available throughout the hospital, including in the cafeteria and adjacent to the Emergency Department waiting room.

Parking

As a reminder, we offer FREE valet service from 7 a.m. to 5 p.m., Monday – Friday (except holidays), for patients and their guests visiting Norton Audubon Hospital.

After-hours key pick up can be picked up from the security desk in the Emergency Department.

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Address: One Audubon Plaza Dr.
Louisville, KY 40217

Main Phone: 502-636-7111


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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