Norton Audubon Hospital | Norton Healthcare Louisville, Ky.

Norton Audubon Hospital

Entry Points

  • Main: 6 a.m. to 9 p.m. daily at the main entrance located in front of the building
  • Emergency Department: 24/7 daily located in front of the building
  • Pedways: Restrictions in place from pedways and medical office buildings
  • Staff: 24/7 daily at the following entry points that require an ID badge to access
    • Main Entrance
    • Level 1 Garage Entrance (near Clergy Parking)

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

Health Care Mask Requirements

A Kentucky executive order requires patients, visitors and employees to wear masks in patient care facilities such as hospitals and doctors’ offices beyond June 11, 2021. Norton Healthcare requires children ages 2 and older to wear masks in health care settings.

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Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, their families and our employees.

Once Kentucky lifts many restrictions on June 11, Norton Healthcare will continue to require masks in all patient settings.

Important Information for All Visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • All visitors must be 18 or older, unless a special exception is granted.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening or aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Inpatient Facilities

  • Visiting hours are 6 a.m. to 9 p.m. at all adult facilities.
  • Visiting hours for designated secondary caregivers at Norton Children’s Hospital are 9 a.m. to 9 p.m. Designated primary caregivers can visit at any time. See more information on children’s visiting hours below.
  • All adult hospital inpatients, except those in isolation, may have two visitors, ages 18 or older, during visitor hours.
  • All adult hospital inpatients, except those in isolation, may have one visitor, age 18 or older, after visiting hours end, including overnight.
  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP, Vapotherm and ventilator.
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Outpatient Departments and Surgery

Two adult visitors, ages 18 or older, are allowed per patient.

Emergency Department

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Doctors’ Offices and Outpatient Medical Center Appointments, Including Norton Cancer Institute

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare has expanded patient and family services throughout the facilities.

  • All reception areas (waiting rooms) reopened while continuing to follow social distancing of 6 feet and mask protocols. Removal of furniture and extra signage assist with social distancing measures.
  • All facility cafeterias are open to 60% occupancy and require masking for all customers.

We are dedicated to the care and safety of our patients. Our visitor policy is designed to ensure patients have the support they need while limiting exposure to illness and germs and minimizing infection risk.

Norton Children’s Visitor Policy

Inpatient

  • Only two individuals are allowed with the patient at any given time.
  • Primary caregivers: Up to two designated primary caregivers are allowed for the length of the child’s hospital stay and can visit the child at any time. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system allowing them greater access.
  • Secondary caregivers: Up to four designated secondary caregivers may visit between 9 a.m. and 9 p.m. for the length of the child’s hospital stay. Secondary caregivers must be age 18 or older.
  • Caregivers must successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Outpatient (Emergency/Surgery/Testing)

  • Two visitors may accompany the pediatric patient.
  • All visitors must successfully complete a health screening form.
  • No one under age 18 may accompany a patient for outpatient services unless they are the parents/guardians of the patient.

Norton Audubon Hospital is a 432-bed acute care hospital specializing in cardiac, cancer, surgical, pulmonary, neurology, orthopedic, vascular, emergency and diagnostic care. Norton Audubon Hospital is home to one of the largest and most comprehensive heart care programs in the Louisville region, having performed the world’s second artificial heart transplant in 1984 and, since that time, been recognized by the American College of Cardiology as a national leader in advances in chest pain and heart attack treatment. It also holds the region’s highest accreditation as a Chest Pain Center.

Norton Audubon Hospital holds The Joint Commission’s Gold Seal of Approval as a certified advanced Primary Stroke Center offering comprehensive stroke intervention.

Norton Audubon Hospital provides full inpatient and outpatient medical and surgical services and special programs focused on joint care, critical care, geriatric services, sleep disorders, pain management, wound healing, vascular access and music therapy.

Registration

First floor

Emergency Department/Chest Pain Center
24 hours a day, 7 days a week

Main admitting/patient registration
Monday through Friday • 6 a.m. to 9 p.m.
Saturday • 6:30 a.m. to 5 p.m.

Second floor

Surgery
Monday through Friday • 5:30 a.m. to 2 p.m.

West Entrance

First floor

Norton Heart and Vascular Center
Monday through Friday • 5:30 a.m. to 2 p.m.

Lower Level 1

Day surgery
Monday through Friday • 5:30 a.m. to 5 p.m.
Saturday • 7 a.m. to 3:30 p.m.

Internet Access

Free Wi-Fi service is available.

Cafeteria

The Norton Audubon Hospital cafeteria is located on Lower Level 2.

Hours

Monday through Friday
6 a.m. to 10:15 a.m. and 10:45 a.m. to 7:30 p.m.

Weekends and holidays
7 a.m. to 10:15 a.m., 10:45 a.m. to 3:45 p.m. and 4:30 p.m. to 7 p.m.

Vending Machines

Vending machines are available throughout the hospital, including in the cafeteria and adjacent to the Emergency Department waiting room.

Parking

As a reminder, we offer FREE valet service from 7 a.m. to 5 p.m., Monday – Friday (except holidays), for patients and their guests visiting Norton Audubon Hospital.

After-hours key pick up can be picked up from the security desk in the Emergency Department.

Address: One Audubon Plaza Dr.
Louisville, KY 40217

Main Phone: 502-636-7111


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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