Norton Brownsboro Hospital | Norton Healthcare

Norton Brownsboro Hospital

Entry Points

  • Main: 5 a.m. to 7 p.m. daily at the main entrance located in front of the building
  • Emergency Department: 24/7 daily located in front of the building in the “blue tunnel”
  • Pedways: Restrictions in place from pedways and medical office building
  • Plaza 1 (connected by pedway to hospital) restricted access, only one entry open on North side of building. Allother entries are locked down.
  • Staff: 24/7 daily at the following entry points that require an ID badge to access
    • West Staff Entrance / EMS Entry on west side of the hospital
    • Loading Dock – Staff Entry
    • All other modes of entry have card readers that are locked down, restricting all entry.
In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, family and employees.

As of Monday, April 26, patients and visitors are no longer screened on entry to Norton Healthcare facilities. Standard pre-COVID-19 pediatric screening practices continue.

Important Information for All Visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • All visitors must be 18 or older, unless a special exception is granted.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening, aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Inpatient Facilities

  • Visiting hours will be 6 a.m. to 9 p.m. at all adult facilities and 9 a.m. to 9 p.m. at Norton Children’s Hospital.
  • All adult hospital inpatients, except those in isolation, may have two visitors, ages 18 or older, during visitor hours.
  • All adult hospital inpatients, except those in isolation, may have one visitor, age 18 or older, after visiting hours end, including overnight.
  • Pediatric inpatients may have two designated visitors, ages 18 or older, including overnight. Visitors must be designated on a visitation list at Norton Children’s Hospital.
  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must exit during any aerosolizing procedures.

Outpatient Departments and Surgery

Two adult visitors, ages 18 or older, are allowed per patient.

Emergency Department

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must exit during any aerosolizing procedures.

Doctors’ Offices and Outpatient Medical Center Appointments, Including Norton Cancer Institute

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare has expanded patient and family services throughout the facilities.

  • All reception areas (waiting rooms) reopened while continuing to follow social distancing of6 feet and mask protocols. Removal of furniture and extra signage assist with social distancing measures.
  • All facility cafeterias are open to 60% occupancy and require masking for all customers.

Norton Brownsboro Hospital is a full-service, 127-bed community hospital serving patients in northeastern Jefferson, Oldham, Shelby, Carroll, Henry, Spencer, Trimble and surrounding counties.

Using a patient- and family-centered model of care, Norton Brownsboro offers a wide range of inpatient, outpatient, diagnostic, orthopedic, cardiovascular, neurological and neurosurgical, cancer care and intensive care services. The hospital’s 24/7 emergency department has 22 private treatment rooms, a heliport for critical care transport and is a regional referral center for advanced neurosurgical conditions, specifically stroke care.

Norton Brownsboro is certified as a Comprehensive Stroke Center by The Joint Commission, and has received the American Heart Association/American Stroke Association Get With The Guidelines®-Stroke Gold Plus Achievement Award for providing patient care based on nationally recognized, research-based guidelines.

The hospital features an open, airy design with large, private patient rooms and enhanced environmental principles that earned it Leadership in Energy and Environmental Design (LEED) certification from the U.S. Green Building Council.

Emergency Department

First floor, east side of the hospital
24 hours a day, 7 days a week

Main Admitting/Registration

First floor
Monday through Friday • 5 a.m. to 7 p.m.
Saturday • 5:30 a.m. to 7 p.m.
Sunday • 7 a.m. to 7 p.m.
After hours, go to the Emergency Department registration desk

Self-Registration Kiosks

The Norton Brownsboro Hospital patient registration area includes self-registration kiosks. Check in at the guest services desk and someone will assist you.

Internet Access

  • Free Wi-Fi service is available.
  • Computers are available throughout the hospital for patients and visitors.

Gift Shop

Our gift shop offers an assortment of merchandise selected to meet the diverse needs of the community. Choose from a wide variety of gifts, including balloons, stuffed animals, figurines, home décor items, candles, lotions, jewelry, perfume, keepsakes, gift baskets, candy, flowers and cards. Phone orders are welcome; call (502) 446-8120.

Monday through Friday • 9 a.m. to 8 p.m.
Saturdays and Sundays • noon to 4 p.m.

The gift shop is located on the first floor of Norton Brownsboro Hospital.

SHOP ONLINE

Pastoral Care

Pastoral care is an important part of Norton Healthcare’s faith heritage. A chaplain is on call 24 hours a day, 7 days a week.

The chapel on the first floor of Norton Brownsboro Hospital offers a unique area for spiritual respite. It is open 24 hours a day, 7 days a week.

Meals and Snacks

Cafeteria

Norton Brownsboro Hospital’s cafeteria is on the first floor, accessible from the main lobby. With digital menus that include nutrition information and prices, the cafeteria offers a wide variety of fresh, healthy meal choices daily.

Monday through Friday
Breakfast • 6:30 a.m. to 10 a.m.
Lunch • 10:30 a.m. to 2 p.m.
Grilled to Order • 2 p.m. to 4 p.m.
Dinner • 4 p.m. to 7 p.m.

Weekends and Holidays
Breakfast • 7 a.m. to 9 a.m.
Continental Service • 9:30 a.m. to 10:30 a.m.
Lunch • 10:30 a.m. to 2 p.m.

Lobby Cafe

The cafe offers light meals, snacks and drinks.

Monday through Friday
Breakfast • 6 a.m. to 11 a.m.
Lunch • Noon to 7 p.m.

Nourishment Centers

Each medical/surgical unit has a Nourishment Center where patients and guests can go to relax and get away from their room for a while. The Nourishment Centers are open and accessible at all times to support our patient- and family-centered care model. The centers offer a wide selection of snack foods and have wireless Internet access with plug-ins for laptops and other electronic devices.

Vending Machines

Vending machines are available throughout the hospital, including locations in the cafeteria and adjacent to the emergency department waiting room.

Parking

Free surface lots offer ample parking and easy access to Norton Brownsboro Hospital, Norton Medical Plaza I – Brownsboro and Norton Medical Plaza II – Brownsboro.

As a reminder, we offer FREE valet service from 7 a.m. to 5 p.m., Monday – Friday, for patients visiting Norton Brownsboro Hospital and 7 a.m. to 3 p.m., Monday – Friday, for patients visiting Medical Plaza 1.

After-hours key pick up can be reached at (502) 446-8100.

Please let us know if you have any questions.

Address: 4960 Norton Healthcare Blvd.
Louisville, KY 40241

Main Phone: 502-446-8000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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