Norton Brownsboro Hospital | Norton Healthcare

Norton Brownsboro Hospital

Entry Points

  • Main: 5 a.m. to 7 p.m. daily at the main entrance located in front of the building
  • Emergency Department: 24/7 daily located in front of the building in the “blue tunnel”
  • Pedways: Restrictions in place from pedways and medical office building
  • Plaza 1 (connected by pedway to hospital) restricted access, only one entry open on North side of building. Allother entries are locked down.
  • Staff: 24/7 daily at the following entry points that require an ID badge to access
    • West Staff Entrance / EMS Entry on west side of the hospital
    • Loading Dock – Staff Entry
    • All other modes of entry have card readers that are locked down, restricting all entry.
In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

Health Care Mask Requirements

A Kentucky executive order requires patients, visitors and employees to wear masks in patient care facilities such as hospitals and doctors’ offices beyond June 11, 2021. Norton Healthcare requires children ages 2 and older to wear masks in health care settings.

Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, their families and our employees.

Once Kentucky lifts many restrictions on June 11, Norton Healthcare will continue to require masks in all patient settings.

Important Information for All Visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • All visitors must be 18 or older, unless a special exception is granted.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening or aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Inpatient Facilities

  • Visiting hours are 6 a.m. to 9 p.m. at all adult facilities.
  • Visiting hours for designated secondary caregivers at Norton Children’s Hospital are 9 a.m. to 9 p.m. Designated primary caregivers can visit at any time. See more information on children’s visiting hours below.
  • All adult hospital inpatients, except those in isolation, may have two visitors, ages 18 or older, during visitor hours.
  • All adult hospital inpatients, except those in isolation, may have one visitor, age 18 or older, after visiting hours end, including overnight.
  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP, Vapotherm and ventilator.
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Outpatient Departments and Surgery

Two adult visitors, ages 18 or older, are allowed per patient.

Emergency Department

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Doctors’ Offices and Outpatient Medical Center Appointments, Including Norton Cancer Institute

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare has expanded patient and family services throughout the facilities.

  • All reception areas (waiting rooms) reopened while continuing to follow social distancing of 6 feet and mask protocols. Removal of furniture and extra signage assist with social distancing measures.
  • All facility cafeterias are open to 60% occupancy and require masking for all customers.

We are dedicated to the care and safety of our patients. Our visitor policy is designed to ensure patients have the support they need while limiting exposure to illness and germs and minimizing infection risk.

Norton Children’s Visitor Policy

Inpatient

  • Only two individuals are allowed with the patient at any given time.
  • Primary caregivers: Up to two designated primary caregivers are allowed for the length of the child’s hospital stay and can visit the child at any time. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system allowing them greater access.
  • Secondary caregivers: Up to four designated secondary caregivers may visit between 9 a.m. and 9 p.m. for the length of the child’s hospital stay. Secondary caregivers must be age 18 or older.
  • Caregivers must successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Outpatient (Emergency/Surgery/Testing)

  • Two visitors may accompany the pediatric patient.
  • All visitors must successfully complete a health screening form.
  • No one under age 18 may accompany a patient for outpatient services unless they are the parents/guardians of the patient.

Norton Brownsboro Hospital is a full-service, 127-bed community hospital serving patients in northeastern Jefferson, Oldham, Shelby, Carroll, Henry, Spencer, Trimble and surrounding counties.

Using a patient- and family-centered model of care, Norton Brownsboro offers a wide range of inpatient, outpatient, diagnostic, orthopedic, cardiovascular, neurological and neurosurgical, cancer care and intensive care services. The hospital’s 24/7 emergency department has 22 private treatment rooms, a heliport for critical care transport and is a regional referral center for advanced neurosurgical conditions, specifically stroke care.

Norton Brownsboro is certified as a Comprehensive Stroke Center by The Joint Commission, and has received the American Heart Association/American Stroke Association Get With The Guidelines®-Stroke Gold Plus Achievement Award for providing patient care based on nationally recognized, research-based guidelines.

The hospital features an open, airy design with large, private patient rooms and enhanced environmental principles that earned it Leadership in Energy and Environmental Design (LEED) certification from the U.S. Green Building Council.

Emergency Department

First floor, east side of the hospital
24 hours a day, 7 days a week

Main Admitting/Registration

First floor
Monday through Friday • 5 a.m. to 7 p.m.
Saturday • 5:30 a.m. to 7 p.m.
Sunday • 7 a.m. to 7 p.m.
After hours, go to the Emergency Department registration desk

Self-Registration Kiosks

The Norton Brownsboro Hospital patient registration area includes self-registration kiosks. Check in at the guest services desk and someone will assist you.

Internet Access

  • Free Wi-Fi service is available.
  • Computers are available throughout the hospital for patients and visitors.

Gift Shop

Our gift shop offers an assortment of merchandise selected to meet the diverse needs of the community. Choose from a wide variety of gifts, including balloons, stuffed animals, figurines, home décor items, candles, lotions, jewelry, perfume, keepsakes, gift baskets, candy, flowers and cards. Phone orders are welcome; call (502) 446-8120.

Monday through Friday • 10 a.m. to 4 p.m.

The gift shop is located on the first floor of Norton Brownsboro Hospital.

Pastoral Care

Pastoral care is an important part of Norton Healthcare’s faith heritage. A chaplain is on call 24 hours a day, 7 days a week.

The chapel on the first floor of Norton Brownsboro Hospital offers a unique area for spiritual respite. It is open 24 hours a day, 7 days a week.

Meals and Snacks

Cafeteria

Norton Brownsboro Hospital’s cafeteria is on the first floor, accessible from the main lobby. With digital menus that include nutrition information and prices, the cafeteria offers a wide variety of fresh, healthy meal choices daily.

Monday through Friday
Breakfast • 6:30 a.m. to 10 a.m.
Lunch • 10:30 a.m. to 2 p.m.
Grilled to Order • 2 p.m. to 4 p.m.
Dinner • 4 p.m. to 7 p.m.

Weekends and Holidays
Breakfast • 7 a.m. to 9 a.m.
Continental Service • 9:30 a.m. to 10:30 a.m.
Lunch • 10:30 a.m. to 2 p.m.

Lobby Cafe

The cafe offers light meals, snacks and drinks.

Monday through Friday
Breakfast • 6 a.m. to 11 a.m.
Lunch • Noon to 7 p.m.

Vending Machines

Vending machines are available throughout the hospital, including locations in the cafeteria and the emergency department waiting room.

Parking

Free surface lots offer ample parking and easy access to Norton Brownsboro Hospital, Norton Medical Plaza I – Brownsboro and Norton Medical Plaza II – Brownsboro.

As a reminder, we offer FREE valet service from 7 a.m. to 5 p.m., Monday – Friday, for patients visiting Norton Brownsboro Hospital and 7 a.m. to 3 p.m., Monday – Friday, for patients visiting Medical Plaza 1.

After-hours key pick up can be reached at (502) 446-8100.

Please let us know if you have any questions.

Address: 4960 Norton Healthcare Blvd.
Louisville, KY 40241

Main Phone: 502-446-8000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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