Norton Brownsboro Hospital | Norton Healthcare

Norton Brownsboro Hospital

Entry Points

  • Main: 5 a.m. to 7 p.m. daily at the main entrance located in front of the building
  • Emergency Department: 24/7 daily located in front of the building in the “blue tunnel”
  • Pedways: Restrictions in place from pedways and medical office building
  • Plaza 1 (connected by pedway to hospital) restricted access, only one entry open on North side of building. Allother entries are locked down.
  • Staff: 24/7 daily at the following entry points that require an ID badge to access
    • West Staff Entrance / EMS Entry on west side of the hospital
    • Loading Dock – Staff Entry
    • All other modes of entry have card readers that are locked down, restricting all entry.
In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

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Visitor Policy

For the protection of our patients, providers and employees, Norton Healthcare has made the difficult decision to limit visitors for the time being. Please carefully review this policy before you plan a visit.

What’s New

  • During labor and delivery, maternity patients now may have one designated support person and an identified doula.

Important Information for All Visitors

  • All visitors should arrive wearing a mask. All visitors will be screened when entering a Norton Healthcare facility. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms will not be allowed entry.
  • All visitors should wash their hands with soap and water for 20 seconds or apply hand sanitizer when entering and leaving patient rooms.
  • Any visitor must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the facility.
  • We reserve the right to deny visitation to those not willing to follow our processes, which are designed for the safety of our patients, team members and visitors.

Hospitals

  • At this time, we are not allowing visitors age 17 or younger.
  • All adult inpatients, except those in isolation, at Norton Healthcare hospitals may have one designated visitor in their room at any time, including overnight.
  • Adult patients in isolation may not have a visitor.
  • During labor and delivery, maternity patients now may have one designated support person and an identified doula.
  • Maternity patients in antepartum and postpartum units now may have one designated support person in their room at any time, including overnight. This support person may remain for the entire stay and can leave and return once per day. One support person may be designated for the length of the patient’s stay.
    • Exceptions for long-term patients in an antepartum unit may be made for special circumstances.
  • Patients at the end of life may have two visitors simultaneously.
  • Pediatric patients:
    • Patients in the neonatal intensive care unit (NICU) may have two visitors who are parents or guardians. One parent or guardian can stay overnight.
    • Children who test positive for COVID-19 or for whom a COVID-19 test is pending may have one parent or guardian visitor. The visitor must not have COVID-19.
  • Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.
  • Visitors may bring a meal or snack for themselves. 

Emergency Departments

  • Adult patients may have one person accompany them into the facility.
  • Adult patients in isolation may not have a person accompany them, unless a special exception is granted.
  • Pediatric patients at Norton Children’s Hospital may have two parents/guardians per child accompany them in the waiting room and exam room.
  • At Norton Women’s & Children’s Hospital, one parent/guardian may accompany the child in the waiting room. If the child is taken to an exam room, a second parent/guardian may accompany the child in the exam room.

Doctors’ Offices and Outpatient Medical Center Appointments

  • Patients should wait in their vehicles or outside the office and call or text the office before coming in.
  • All patients (and parents/guardians of pediatric patients) should arrive wearing a mask and will complete a health screening prior to their appointment.
  • Adult patients cannot be accompanied into their appointment, unless a support person is required.
  • Obstetrics patients:
    • Obstetrics patients can have one visitor age 18 or older at their anatomy ultrasound. Otherwise, only patients will be allowed at appointments.
  • If a patient needs additional support, they should let their provider know prior to their appointment.
  • Pediatric patients:
    • May have one parent or guardian in the exam room. If necessary for the well-being of the child, two adults will be allowed. Siblings should not accompany the patient, with the exception of a sibling guardian.
    • May have two visitors (parents/guardians) in an outpatient unit.

Inpatient and Outpatient Surgeries and Procedures

  • Adult patients having a procedure or surgery may have one person accompany them into the facility and for discharge instructions.
  • Pediatric patients having a procedure or surgery may have two parents or guardians accompany them into the facility and for discharge instructions.
  • All patients and visitors should arrive wearing a mask and will complete a health screening when entering the facility.

Thank you for your cooperation and understanding. Please contact your provider if you have any questions.

For more information about COVID-19, visit NortonHealthcare.com/COVID-19.

Norton Brownsboro Hospital is a full-service, 127-bed community hospital serving patients in northeastern Jefferson, Oldham, Shelby, Carroll, Henry, Spencer, Trimble and surrounding counties.

Using a patient- and family-centered model of care, Norton Brownsboro offers a wide range of inpatient, outpatient, diagnostic, orthopedic, cardiovascular, neurological and neurosurgical, cancer care and intensive care services. The hospital’s 24/7 emergency department has 22 private treatment rooms, a heliport for critical care transport and is a regional referral center for advanced neurosurgical conditions, specifically stroke care.

Norton Brownsboro is certified as a Comprehensive Stroke Center by The Joint Commission, and has received the American Heart Association/American Stroke Association Get With The Guidelines®-Stroke Gold Plus Achievement Award for providing patient care based on nationally recognized, research-based guidelines.

The hospital features an open, airy design with large, private patient rooms and enhanced environmental principles that earned it Leadership in Energy and Environmental Design (LEED) certification from the U.S. Green Building Council.

Emergency Department

First floor, east side of the hospital
24 hours a day, 7 days a week

Main Admitting/Registration

First floor
Monday through Friday • 5 a.m. to 7 p.m.
Saturday • 5:30 a.m. to 7 p.m.
Sunday • 7 a.m. to 7 p.m.
After hours, go to the Emergency Department registration desk

Self-Registration Kiosks

The Norton Brownsboro Hospital patient registration area includes self-registration kiosks. Check in at the guest services desk and someone will assist you.

Internet Access

  • Free Wi-Fi service is available.
  • Computers are available throughout the hospital for patients and visitors.

Gift Shop

Our gift shop offers an assortment of merchandise selected to meet the diverse needs of the community. Choose from a wide variety of gifts, including balloons, stuffed animals, figurines, home décor items, candles, lotions, jewelry, perfume, keepsakes, gift baskets, candy, flowers and cards. Phone orders are welcome; call (502) 446-8120.

Monday through Friday • 9 a.m. to 8 p.m.
Saturdays and Sundays • noon to 4 p.m.

The gift shop is located on the first floor of Norton Brownsboro Hospital.

SHOP ONLINE

Pastoral Care

Pastoral care is an important part of Norton Healthcare’s faith heritage. A chaplain is on call 24 hours a day, 7 days a week.

The chapel on the first floor of Norton Brownsboro Hospital offers a unique area for spiritual respite. It is open 24 hours a day, 7 days a week.

Meals and Snacks

Cafeteria

Norton Brownsboro Hospital’s cafeteria is on the first floor, accessible from the main lobby. With digital menus that include nutrition information and prices, the cafeteria offers a wide variety of fresh, healthy meal choices daily.

Monday through Friday
Breakfast • 6:30 a.m. to 10 a.m.
Lunch • 10:30 a.m. to 2 p.m.
Grilled to Order • 2 p.m. to 4 p.m.
Dinner • 4 p.m. to 7 p.m.

Weekends and Holidays
Breakfast • 7 a.m. to 9 a.m.
Continental Service • 9:30 a.m. to 10:30 a.m.
Lunch • 10:30 a.m. to 2 p.m.

Lobby Cafe

The cafe offers light meals, snacks and drinks.

Monday through Friday
Breakfast • 6 a.m. to 11 a.m.
Lunch • Noon to 7 p.m.

Nourishment Centers

Each medical/surgical unit has a Nourishment Center where patients and guests can go to relax and get away from their room for a while. The Nourishment Centers are open and accessible at all times to support our patient- and family-centered care model. The centers offer a wide selection of snack foods and have wireless Internet access with plug-ins for laptops and other electronic devices.

Vending Machines

Vending machines are available throughout the hospital, including locations in the cafeteria and adjacent to the emergency department waiting room.

Parking

Free surface lots offer ample parking and easy access to Norton Brownsboro Hospital, Norton Medical Plaza I – Brownsboro and Norton Medical Plaza II – Brownsboro.

As a reminder, we offer FREE valet service from 7 a.m. to 5 p.m., Monday – Friday, for patients visiting Norton Brownsboro Hospital and 7 a.m. to 3 p.m., Monday – Friday, for patients visiting Medical Plaza 1.

After-hours key pick up can be reached at (502) 446-8100.

Please let us know if you have any questions.

Address: 4960 Norton Healthcare Blvd.
Louisville, KY 40241

Main Phone: 502-446-8000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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