Norton Brownsboro Hospital | Norton Healthcare

Norton Brownsboro Hospital

Limited Entrances

Hospital entry for patients and visitors has been limited.

  • The main entrance in the front of the building is open daily from 5 a.m. to 7 p.m.
  • The emergency department entrance in front of the building in the “blue tunnels” is open 24/7.

Pedway and medical office building entrances are restricted.

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

No-visitor policy

To keep our patients and team members safe, we now have a no-visitor policy with few exceptions, until further notice. This is a proactive measure to reduce the spread of COVID-19. All Norton Healthcare hospitals, doctors’ offices and medical centers are following this policy.

Some exceptions include:

  • In-person discharge instructions for inpatients or urgent/ emergency procedures (one visitor)
  • Patients who are physically or cognitively impaired (one visitor)
  • Patients at the end of life (two visitors)
  • Pediatric patients,* including NICU (two visitors)
  • Pediatric patients* who are pending or positive for COVID-19 (one visitor). The visitor must not have COVID-19.
  • Maternity patients: One designated support person for labor, delivery and duration of the mother’s hospital stay. The one designated support person is deemed the support person throughout the mother’s stay.

*Pediatric patients are children ages 17 and younger.

Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.

Important information for all visitors

  • We ask all visitors to wash their hands with soap and water for 20 seconds when entering and leaving patient rooms.
  • All visitors will be screened upon entering the hospital. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms should stay home.
  • Any visitor granted an exception must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the hospital.

In addition:

Doctors’ offices and outpatient medical centers

  • Adult patients cannot be accompanied into their appointment.
  • If a patient needs additional support, they should let their provider know prior to their appointment.
  • All patients will complete a health screening prior to their appointment.
  • Pediatric patients can have one parent or guardian in the exam room.

Elective surgeries and outpatient appointments

  • We are limiting surgeries to urgent and emergency situations.
  • Outpatient appointments may be done via telehealth video visit or over the phone, or they may be rescheduled.
  • Your provider’s office will contact you if there is a change to your scheduled appointment, surgery or procedure.

Thank you for your cooperation and understanding. Please contact your provider if you have any questions.

For more information about COVID-19, visit the Kentucky Department for Public Health’s website at KYCOVID19.ky.gov.

Norton Brownsboro Hospital is a full-service, 127-bed community hospital serving patients in northeastern Jefferson, Oldham, Shelby, Carroll, Henry, Spencer, Trimble and surrounding counties.

Using a patient- and family-centered model of care, Norton Brownsboro offers a wide range of inpatient, outpatient, diagnostic, orthopedic, cardiovascular, neurological and neurosurgical, cancer care and intensive care services. The hospital’s 24/7 emergency department has 22 private treatment rooms, a heliport for critical care transport and is a regional referral center for advanced neurosurgical conditions, specifically stroke care.

Norton Brownsboro is certified as a Comprehensive Stroke Center by The Joint Commission, and has received the American Heart Association/American Stroke Association Get With The Guidelines®-Stroke Gold Plus Achievement Award for providing patient care based on nationally recognized, research-based guidelines.

The hospital features an open, airy design with large, private patient rooms and enhanced environmental principles that earned it Leadership in Energy and Environmental Design (LEED) certification from the U.S. Green Building Council.

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Emergency Department

First floor, east side of the hospital
24 hours a day, 7 days a week

Main Admitting/Registration

First floor
Monday through Friday • 5 a.m. to 7 p.m.
Saturday • 5:30 a.m. to 7 p.m.
Sunday • 7 a.m. to 7 p.m.
After hours, go to the Emergency Department registration desk

Self-Registration Kiosks

The Norton Brownsboro Hospital patient registration area includes self-registration kiosks. Check in at the guest services desk and someone will assist you.

Internet Access

  • Free Wi-Fi service is available.
  • Computers are available throughout the hospital for patients and visitors.

Gift Shop

Our gift shop offers an assortment of merchandise selected to meet the diverse needs of the community. Choose from a wide variety of gifts, including balloons, stuffed animals, figurines, home décor items, candles, lotions, jewelry, perfume, keepsakes, gift baskets, candy, flowers and cards. Phone orders are welcome; call (502) 446-8120.

Monday through Friday • 9 a.m. to 8 p.m.
Saturdays and Sundays • noon to 4 p.m.

The gift shop is located on the first floor of Norton Brownsboro Hospital.

SHOP ONLINE

Pastoral Care

Pastoral care is an important part of Norton Healthcare’s faith heritage. A chaplain is on call 24 hours a day, 7 days a week.

The chapel on the first floor of Norton Brownsboro Hospital offers a unique area for spiritual respite. It is open 24 hours a day, 7 days a week.

Meals and Snacks

Cafeteria

Norton Brownsboro Hospital’s cafeteria is on the first floor, accessible from the main lobby. With digital menus that include nutrition information and prices, the cafeteria offers a wide variety of fresh, healthy meal choices daily.

Monday through Friday
Breakfast • 6:30 a.m. to 10 a.m.
Lunch • 10:30 a.m. to 2 p.m.
Grilled to Order • 2 p.m. to 4 p.m.
Dinner • 4 p.m. to 7 p.m.

Weekends and Holidays
Breakfast • 7 a.m. to 9 a.m.
Continental Service • 9:30 a.m. to 10:30 a.m.
Lunch • 10:30 a.m. to 2 p.m.

Lobby Cafe

The cafe offers light meals, snacks and drinks.

Monday through Friday
Breakfast • 6 a.m. to 11 a.m.
Lunch • Noon to 7 p.m.

Nourishment Centers

Each medical/surgical unit has a Nourishment Center where patients and guests can go to relax and get away from their room for a while. The Nourishment Centers are open and accessible at all times to support our patient- and family-centered care model. The centers offer a wide selection of snack foods and have wireless Internet access with plug-ins for laptops and other electronic devices.

Vending Machines

Vending machines are available throughout the hospital, including locations in the cafeteria and adjacent to the emergency department waiting room.

Parking

Free surface lots offer ample parking and easy access to Norton Brownsboro Hospital, Norton Medical Plaza I – Brownsboro and Norton Medical Plaza II – Brownsboro.

As a reminder, we offer FREE valet service from 7 a.m. to 5 p.m., Monday – Friday, for patients visiting Norton Brownsboro Hospital and 7 a.m. to 3 p.m., Monday – Friday, for patients visiting Medical Plaza 1.

After-hours key pick up can be reached at (502) 446-8100.

Please let us know if you have any questions.

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Address: 4960 Norton Healthcare Blvd.
Louisville, KY 40241

Main Phone: 502-446-8000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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