Health care appointments can be scheduled online by using either a mobile app or a computer.

Published: November 21, 2019

MyNortonChart makes scheduling an appointment with your Norton Healthcare provider easier than ever. This service can be accessed conveniently from the mobile app or from a computer.

MyChart Mobile App

• The MyChart app is available for download on all Android and IOS devices.
• If you are using the app for the first time: Select “Norton Healthcare” from the list of organizations.
• Log in to your existing MyNortonChart account, or sign up to create a new account.
• In the top right corner of the app, access your account settings. Check to make sure that your contact information is up to date, especially your phone number. Your provider’s office may need to reach you to inform you of any changes or updates to your appointment time.
• In the top right corner, select the appointments icon. Touch the box on the bottom of the screen that says “Schedule an appointment.”
• You will have the options of scheduling with a provider that you’ve seen before, or selecting “Tell us why you’re coming in” to view more appointment options. If you choose the “Tell us why you’re coming in” option, there are also Norton eCare video visit appointments available on this page.
• Select a date and time that work best for you. After doing so, you will be prompted to review your patient information and appointment instructions.
• Fill in the text box to indicate the most important thing you want addressed during your visit. This helps the provider better understand the reason for your appointment.
• Tap the “schedule” button at the bottom of the page. You also will have the option of being put on a waitlist for an earlier appointment. If you want to choose this option, tap your future appointment and select “Get on Wait List.” You will be notified if an earlier option becomes available.

From a Computer

• Begin by visiting NortonHealthcare.com/MyChart.
• Log in to your existing MyNortonChart account, or sign up to create a new account.
• Hover your mouse over the “Visits” tab at the top of the page. Click “Schedule an Appointment” from the drop-down menu. You then can schedule appointments with your primary care provider, pediatrician or any specialty provider you have previously seen, or schedule a Norton eCare video visit.
• Once you’ve chosen a provider, you must select the reason for your visit: for example, a physical exam or an office visit.
• Select a date and time that work best for you. After doing so, you will be prompted to review your patient information and appointment instructions.
• In the additional details box you have the option of providing more information about the nature of your visit.
• Click “Schedule” to confirm your appointment.
• On the “Appointments and Visits” page you can add yourself to a waitlist for an earlier appointment. Click on your upcoming visit and select “Get on the Wait List.” You will be notified if an earlier option becomes available.

If you need assistance scheduling an appointment, call (502) 629-1234, option 3. You also can call your provider’s office directly. Visit NortonHealthcare.com/Contact-Us for contact information.