But you may have questions

Published: March 25, 2021

Starting on April 5, 2021, you will have immediate access to most test results and progress notes through your MyNortonChart account. New federal laws taking effect on that day require health care organizations to give patients immediate access to progress notes and test results as soon as they are completed. (These new laws do not replace existing federal and state laws that require health care organizations to delay the release of certain results that must be reviewed by a provider first.)

Why does this matter?

• In the past, all test results and progress notes would be reviewed by a provider before being posted for the patient to see.
• You may now see your test results before your provider has reviewed them. This means your provider will not have the opportunity to include notes to interpret and explain the results.
  • The progress notes or test results may include language that you find confusing.
  • Test results marked with an exclamation mark or flagged as “abnormal” may cause you unneeded concern.

It is important to remember that you should discuss your results with your provider. Don’t make any conclusions on your own based on reviewing your test results in MyNortonChart. Your provider understands why a test was requested, what the results mean and how the results will be used. Your provider will explain to you how the results relate to your overall health.

Be sure to let your provider know about any questions or concerns you have about your test results or progress notes. Sending a message through MyNortonChart is a simple and efficient way for you to contact your provider.

If you do not already have a MyNortonChart account, visit Nortonhealthcare.com/MyChart to register as a new user.