Avoid technology pitfalls with these 6 tips for success.

Published: August 4, 2016 | Updated: November 26, 2019

Sick and don’t have the energy to get out of bed? Going out of town tomorrow and can’t get an appointment today? Wondering about symptoms but can’t get away from work?

Sometimes life gets in the way of getting the care you need. Luckily, today’s technology is giving you another option. Secure video conferencing has made it possible to see a health care provider over the internet with Norton eCare.

All you need for a Norton eCare video visit is a computer equipped with a webcam or an Apple or Android mobile device.

Here are six ways to avoid technology pitfalls and ensure your appointment is a success:

1. Test the equipment on your computer or mobile device prior to beginning your visit. Be sure audio and video are working as they should. Malfunctioning equipment can mean cutting an appointment short.
2. If you are using WiFi, the audio and video quality may not be clear. On a mobile device, you’ll get better results if you turn off WiFi and use cellular data. On a computer, switch to a cabled internet connection if available.
3. Make sure the sound is not muted and volume is turned up before you begin.
4. Find a private, quiet location. Patrons of your favorite coffee shop don’t want to hear about your rash — and you really don’t want them to know, do you? If you can’t be home for your visit, find some other private location — such as your parked car — where you can be open, can hear what’s being said and the provider can hear you. You should feel comfortable asking confidential questions just as if you were in an office.
5. Have a list of your current medications (prescription and over-the-counter) or have the bottles close by. This helps the provider choose medications that are appropriate for you and may save you from having to fill a prescription.
6. Prepare with a list of questions or have your thoughts together on what you want to tell the provider. Since this type of visit is new for most people, it’s easy to forget to mention important information, such as allergies, previous illnesses or all of the symptoms you are experiencing.