Story by: Norton Healthcare on May 6, 2020
If you are planning a telehealth appointment with your Norton Healthcare provider, whether your primary care physician or specialist, there are a few steps to take to prepare, including checking your computer or mobile device’s camera and installing the correct software to keep your visit secure and confidential (please note, this article does not pertain to eCare visits, which you schedule yourself).
First, be sure to create a MyNortonChart account at NortonHealthcare.com/MyNortonChart, and download the MyChart app on your mobile device. If you are attempting to access an appointment for a dependent, be sure to set up proxy access within your MyNortonChart account at least 1-2 business days ahead of your appointment.
To ensure a smooth connection, complete the following tasks well in advance of your appointment:
From a computer
From a mobile device (smartphone or tablet)
For the best connection, close your other applications. If you still have difficult connecting, we recommend switching from Wi-Fi to Data for better quality. Telehealth appointments will not function on Samsung phones. If you are unable to connect using one device, use another if available.
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After you’ve done these things, you should test that everything is working. Complete this test at least 10 minutes before your appointment start time.
A telehealth appointment requires a computer with a webcam or a mobile device with the MyChart app.
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If you are having technical issues and are unable to connect at the appointed time, you will receive a phone call from your provider. Scheduling questions may be directed to your provider’s office. For more information about MyNortonChart, click here.
Select an appointment date and time from available spots listed below.