If You Already Have a Norton MyChart Account, Here’s How to Request Proxy Access for Your Loved One

For parents or guardians wanting access to their child’s account:

• Log in to your Norton MyChart account (must be from a computer).
• Once logged in to Norton MyChart, choose the “Your Menu” icon at the top of the homepage. Select “Personalize” from the drop-down menu.
• Select “Request access to a minor’s record.”
• Fill in all the details on the form.

Our health information management department will use the information to approve your request.

For caregivers wanting access to their (adult) loved one’s records, your loved one (primary account holder) must grant access.

• Have the primary account holder log in to their Norton MyChart account.
• Once logged in to Norton MyChart, navigate to “Your Menu.” Select “Sharing Hub” from the drop-down menu.
• You will be asked with whom you want to share your health information. Have the primary account holder select “A family member, close friend or caretaker.”
• Fill in all the details on the form.

Our health information management department will use the information to approve the request.

If you do not have a Norton MyChart account, click here to set up your own Norton MyChart account.

If you need assistance, send an email to MyChartHIM@nortonhealthcare.org or call (502) 629-8766.