For parents or guardians wanting access to their child’s account:
Our health information management department will use the information to approve your request. If you are unable to locate the form, you also may submit a customer service question using the following steps:
If you do not have a Norton MyChart account, use this link to set up your own Norton MyChart account.
For caregivers wanting access to their (adult) loved one’s records, your loved one (primary account holder) can grant access.
Our health information management department will use the information to approve the request.
If an adult has power of attorney (POA) or guardianship over another adult or elder child, they will need to request access from their personal Norton MyChart.
If you need assistance, send an email to [email protected] or call (502) 629-8766.