Norton Telehealth Computer Instructions

For a seamless visit with your provider on a laptop or desktop computer, ensure you’ve set up the following in advance:

A Norton MyChart account, if you do not already have one
Proxy access if you are accessing a visit for a dependent
A webcam (it can be built in to your computer or connected separately) and working audio

Norton Telehealth Help

For assistance scheduling or accessing your telehealth appointment:

Before Your Telehealth Appointment

Have your insurance information and a credit card ready if you have a copay. Copays for telehealth appointments are usually the same as or similar to the copay for an in-office visit.

Step 1

Sign in to your Norton MyChart account through your computer’s internet browser at NortonHealthcare.com/MyNortonChart. If the visit is for someone whose account you have proxy access to, make sure you select their profile within your account instead of your own.

Step 2

Select “Visits,” then select the upcoming appointment and complete eCheck-in.

Step 3

When you’ve completed the eCheck-in process, you will see a thank-you message.

Accessing Your Telehealth Appointment

For a seamless visit, find a well-lit area and ensure you have a strong signal. Much like you would for an in-person visit, create a list of questions or concerns you may want to share with your provider.