Norton Telehealth iPhone Instructions

Norton Telehealth iPhone Instructions

How to get ready for your Norton Telehealth visit on an iPhone or Android:

  • Create a Norton MyChart account, if you do not already have one.
  • Ensure you have proxy access if the visit is for a dependent.
  • Download the MyChart app prior to your appointment. In your phone’s settings, allow the app to access your camera and microphone. You may test your connection to video and microphone up to 10 minutes prior to your appointment.

Norton Telehealth Help

For assistance scheduling or accessing your telehealth appointment:

Call (502) 864-4461

Accessing Your Telehealth Appointment

Have your insurance information and a credit card ready if you have a copay. Copays for telehealth appointments are usually the same as or similar to the copay for in-office visits. If you have a financial assistance plan with Norton Healthcare, you may be prompted to enter your financial information but will not be charged.

Step 1

Download the MyChart app from the Apple or Google app store. Select Norton Healthcare/Norton Children’s from the list of providers.

Step 2

Ensure that your mobile device settings allow the MyChart app to access the microphone and camera for sound and video. You may go into Settings on your phone, find the MyChart app and ensure camera and microphone are switched on to confirm.

Step 3

If you’d like to test your device and complete eCheck-in, you may click “Prepare to join” next to your visit up to 10 minutes prior to your appointment.

Step 4

Proceed through the steps to complete eCheck-in or select “Finish Later”.

Step 5

Select “Join video visit” and allow any pop-up prompts.          

Step 6

Select ”Continue” when prompted to connect to your microphone and camera.  

Step 7

Allow access to camera and microphone. Here is where you may test your connection or select “Join call.”

Step 8

You can set your permissions here for sound and video as well as your display name. For a seamless visit, close out other applications. Find a well-lit area and ensure you have a strong Wi-Fi or cellular data signal. Much like you would for an in-person visit, create a list of questions or concerns you may want to share with your provider.

Step 9

You will be placed into a virtual waiting room until your provider connects to your appointment.

Step 10

Your screen will display control buttons for sound, muting and stopping video. The provider will end the visit for you, or, if you wish to leave, select the red arrow at the top right-hand side of the screen .

Related Stories

img-blur-shadow
How does telehealth work?
Read Story
img-blur-shadow
Norton Healthcare opening Express Services drive-thru outpatient testing to increase patient convenience and complement telehealth services
Read Story
img-blur-shadow
Telehealth and ‘virtual hospital’ allow some spine surgery patients to go home sooner
Read Story
img-blur-shadow
Telehealth allows migraine and headache patients to get help faster
Read Story
View All Stories