Privacy Policy

Norton Healthcare is committed to protecting the privacy of visitors to our website, users of our mobile applications and users who subscribe to our mobile messaging campaigns. As part of this commitment, we have provided this notice explaining our online and mobile information practices and the choices available to you regarding the way your information is collected and used.

Information we collect

This site recognizes and collects, when possible, the domain name (for example, abc.edu or xyz.com) of a visitor’s web server. However, we do not automatically collect the full email addresses or phone numbers of visitors to our site.

The only way we obtain personally identifiable information is when you provide it voluntarily and explicitly:

  • On a request for information
  • On class registration forms
  • On a donation form
  • For physician referral requests
  • On a survey or feedback form
  • On a question submitted to one of our resources
  • When you subscribe to our email bulletins
  • When you subscriber to our mobile messaging campaigns
  • Automated collection of IOS and Android advertising identifiers

Visitors may be asked to furnish their name, address, phone number or email address through any of the above forms or requests. Unless provided by you, we cannot access any personal information from your visit to our website.

How we use information

Information gathered by our site is used to:

  • Answer consumers’ and professionals’ questions
  • Improve our website
  • Determine the number of visitors to our site each day and where they are coming from
  • Perform diagnostic testing of application performance

Additionally, we use email addresses provided by visitors to send requested information, respond to comments submitted through our feedback and survey forms when indicated, and send email bulletins to visitors who have subscribed.

The information provided by visitors as part of the Norton Healthcare mobile messaging program is used only to send requested information as part of specific campaigns, which include but are not limited to class reminders, class cancellations, and Norton Healthcare Foundation and Children’s Hospital Foundation event communications.

We do not sell, trade or rent personal information about our visitors, nor will we disclose your personal information to other organizations unless we are authorized by you to do so or are required by law.

Mobile messaging terms and conditions

We offer opt-in mobile messaging opportunities to provide our visitors with updates to programs. These updates include, but are not limited to, class and event reminders, Norton Healthcare Foundation and Children’s Hospital Foundation event information, and N Good Health program updates. Mobile messages are sent only to Norton Healthcare visitors when they opt in to specific communications.

To opt in to Norton Healthcare’s mobile messaging program, text the word NORTON to 37492.

To opt out or stop receiving mobile messages from Norton Healthcare, text STOP, END, CANCEL, QUIT or UNSUBSCRIBE to 37492.

For HELP with a Norton Healthcare mobile message campaign, text HELP to 37492.

Msg Data Rates May Apply. Contact your mobile carrier for more information.

For questions about Norton Healthcare’s mobile messaging program, contact Norton Healthcare at (888) 4-U-NORTON/486-6786 or by email to AccessCenterCommunityServices@nortonhealthcare.org.

Message frequency is dependent on the opt-in campaign. For class and event reminders, mobile messages will be sent three days prior to each class. For class and event cancellations, mobile messages will be sent as needed but no more than once 12 to 24 hours prior to the event. Norton Healthcare Foundation and Children’s Hospital Foundation messages will be sent as outlined per each event during the opt-in messaging. For all other mobile messaging campaigns, details of message frequency will be communicated during the opt-in messaging.

Support mobile carriers include: AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless, C Spire Wireless, Carolina West Wireless (CWW), CellCom USA, Google Voice, U.S. Cellular, ACS/Alaska, Advantage Cellular (DTC Wireless), Aio Wireless/Cricket, Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chariton Valley Cellular, Chat Mobility USA, ClearTalk(Flat Wireless), Copper Valley, Coral Wireless (Mobi PCS), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, i Wireless (IOWA Wireless), Illinois Valley Cellular (IV Cellular), Immix(Keystone Wireless), Inland Cellular Telephone Company, Leaco, Mosaic (Consolidated or CTC Telecom), MTA Communications, MTPCS (Cellular One Nation), Nex-Tech Wireless, Northwest Missourri Cellular Limited, Panhandle Telecommunications Systems(PTCI), Peoples Wireless, Pine Belt Wireless, Pine Cellular, Revol Wireless USA, RINA, Sagebrush Cellular (Nemont), SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Texas RSA 3 Ltd(Plateau Wireless), Thumb Cellular, Union Telephone Company(Union Wireless), United Wireless, Viaero Wireless, West Central Wireless (5 Star Wireless)

T-Mobile is not liable for delayed or undelivered messages.

Credit cards/online bill pay

We secure visitors’ payment information through encryption and other security measures. Credit card information is collected for billing use only and is not shared with outside parties. We do not sell, rent or trade any information with third parties and will not disclose your information unless authorized by you or required by law. We work hard to keep your information secure. However, we cannot guarantee the privacy or security of your information, as third parties may unlawfully intercept or access transmissions and abuse this information.

Online donations/donor information

As with visitors’ payment information, we secure donors’ payment information through encryption and other security measures. Credit card information is collected for billing use only and is not stored or shared with outside parties. We do not sell, rent or trade any information with third parties and will not disclose your information unless authorized by you or required by law. We work hard to keep your information secure. However, we cannot guarantee the privacy or security of your information, as third parties may unlawfully intercept or access transmissions and abuse this information.

The Norton Healthcare Foundation and Children’s Hospital Foundation keep a history of donors’ names, addresses, email addresses and phone numbers, as well as donation information. The foundations do not request or store sensitive information from our visitors, such as credit card information or Social Security numbers. If you have questions about or would like to review the information collected by the foundations, contact:

Norton Healthcare Foundation/Children’s Hospital Foundation
234 E. Gray St., Suite 450
Louisville, KY 40202
Phone: (502) 629-8060 or (800) 444-2523
Fax: (502) 629-8059
Email: foundations@nortonhealthcare.org

A special note for parents

We share your concern about the protection of online privacy for children as website visitors and mobile application users, as well as your children’s access to inappropriate content. We do not knowingly or purposefully collect personally identifiable information about children under age 13.

To request the deletion of your child’s contact information from our database, call the Norton Healthcare Access Center at (502) 629-1234, Monday through Friday, 9 a.m. to 5 p.m.

To correct your information in our files

If you believe your contact information is incorrect in our files, please send an email to contactcenter@nortonhealthcare.org with the following information:

  • Your full name
  • Your mailing address and telephone number
  • Your email address
  • The phrase “Updated Contact Information”

Your consent

By using our website and mobile applications, you consent to the collection and use of the information described above by Norton Healthcare. We will post changes in this policy on this page to update users about the information we collect when you visit, how we use the data and under what circumstances we disclose information.

Tell us what you think

We welcome your questions and comments about privacy. To contact a Norton Healthcare representative, call us at (502) 629-1234 or email us at contactcenter@nortonhealthcare.org.

Links to other websites

Please note that we cannot control the content, availability or privacy practices of sites that link to our sites, or the ability of other sites to link to our sites.

We are not responsible for any links to or from other websites. Links to or from a third party are not an endorsement by Norton Healthcare unless that is expressly stated.

Access Center

Contact Norton Healthcare

(502) 629-1234

Or toll-free

(888) 4-U-NORTON (486-6786)

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