Norton Children's Hospital | Norton Healthcare

Norton Children's Hospital

In an effort to curb the spread of COVID-19, the front entrance of the hospital at 231 E. Chestnut St. is closed. The Norton Children’s Hospital emergency department is open around the clock and accessible via the hospital parking garage at 210 Abraham Flexner Way, Louisville, Kentucky.

Additionally, we have made the decision to suspend valet services in the parking garage. If you need assistance, please contact the office you are visiting and someone will be happy to help you.

Entry Points

  • Main: 24/7 daily from the first floor parking garage entrance
  • Emergency department: 24/7 daily located from lower level garage entrance
  • Pedways: Restrictions in place from pedways and medical office buildings

Effective March 17, 2021

Norton Healthcare is updating its visitor policies due to the improved COVID-19 statistics and vaccination efforts throughout the city and region. The policy reflects a commitment to the well-being of our patients, family and employees.

Important information for all visitors

  • All visitors are still required to arrive wearing a mask.
  • All visitors must receive a visitor’s pass and must wear the badge while in the hospital.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening, aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff

Inpatient facilities

  • Visiting hours will be 6 a.m. to 9 p.m. at all adult facilities and 9 a.m. to 9 p.m. at Norton Children’s Hospital.
  • All adult hospital inpatients, except those in isolation may have two visitors in their room at any time.
  • All adult hospital inpatients, except those in isolation, may have one visitor after visiting hours end, including overnight.
  • Pediatric inpatients may have two designated visitors, including overnight. Visitors must be designated on visitation list at Norton Children’s Hospital.
  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Outpatient departments and surgery

Two visitors are allowed per patient.

Emergency Department

One visitor per adult patient. Two visitors per pediatric patient.

  • For patients in isolation:
    • One visitor for most isolation patients, including those in COVID-19 isolation
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPap, Vapotherm and ventilator.
    • All visitors must strictly follow PPE guidelines and must stay in room throughout the visit
    • All visitors must exit during any aerosolizing procedures.

Doctors’ offices and outpatient medical center appointments, including Norton Cancer Institute

One visitor per adult patient. Two visitors per pediatric patient.

Patient and Family Services

In addition to an updated visitor’s policy, Norton Healthcare is also expanding patient and family services throughout the facilities.

  • All reception areas (waiting rooms) will reopen while continuing to follow social distancing of six feet and mask protocols. Removal of furniture and extra signage will assist social distancing measures.
  • All facility cafeterias will reopen to 60 percent occupancy and require masking for all customers.

Norton Children’s Hospital is Kentucky and Southern Indiana’s only full-service, free-standing pediatric hospital. Along with its predecessor hospitals, Norton Children’s Hospital has cared for children for more than a century without regard to their families’ ability to pay.

The 300-bed hospital is Louisville’s only Level I Pediatric Trauma Center, provides the area’s highest-level neonatal intensive care unit and serves as the primary pediatric teaching facility for the University of Louisville School of Medicine.

Address: 231 E. Chestnut St.
Louisville, KY 40202

Main Phone: 502-629-6000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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