Getting testing and care for the flu and COVID-19

Norton Immediate Care Centers and health care provider offices are seeing increased demand for services, and not just from people who need COVID-19 or flu tests.

Norton Immediate Care Centers and health care provider offices are seeing increased demand for services, and not just from people who need COVID-19 or flu tests. Emergency departments also are seeing high numbers of patients.

“It’s important to know when you need care and the best place to get it,” said Steven T. Hester, M.D., MBA, senior vice president and chief clinical and strategy officer, Norton Healthcare. “This will ensure that our care teams can provide the most efficient care and keep your wait time down.”

If you think you may have the flu, you are otherwise healthy and you’re not having difficulty breathing, your symptoms could very well be managed at home with over-the-counter medicines, rest and fluid.

If you know you were exposed to COVID-19 but are not having any symptoms, continue to monitor your health. If you develop symptoms, start with a home test. The Centers for Disease Control and Prevention offer more guidance on when to test after exposure to COVID-19.

“It’s also important to understand that you should never delay getting medical care if you are having a serious issue,” Dr. Hester said. “You can always contact your primary care provider for direction, especially if it is in regard to a pre-existing condition.”

COVID-19 and flu vaccines continue to be the best way to prevent severe illness from these two viruses.


If you know you were exposed to COVID-19 and you have symptoms, you can visit to make an appointment. Norton Healthcare Express Services, a drive-thru care location off Breckenridge Lane, offers COVID-19 testing without a physician referral, but an appointment is required. If your test is positive and you are immunocompromised or over age 65, call your medical provider for instructions, as there are antiviral medications that may help you.


You may schedule a Norton eCare appointment to talk to a provider virtually or by phone. If it is determined that a test is necessary, you will have the option of visiting Norton Healthcare Express Services for a drive-thru test. This option is only available with a physician order. Visit for more information.

Care for illnesses other than COVID-19 or flu

Care from your home

Norton eCare offers video and phone visits for conditions that are not complex, emergency or life-threatening situations.

These include:

  • Eye, nose and throat issues, such as pinkeye
  • Diarrhea, nausea and vomiting
  • Skin rash, insect bites and poison ivy
  • Urinary issues

Same-day care

If you need same-day care and can’t get an appointment with your primary care provider, get urgent care at a Norton Immediate Care Center or a Norton Prompt Care at Walgreens clinic for issues including:

  • Cough
  • Earache
  • Fever
  • Flu
  • Minor animal bites
  • Nausea, vomiting, diarrhea
  • Minor burns or cuts
  • Minor injuries
  • Pinkeye
  • Rash or skin irritation
  • Sore throat
  • Urinary tract infection
  • Suspected broken bone (Norton Immediate Care Center only)

Emergency care

Serious issues requiring care in an emergency department are:

  • Chest pain
  • Stroke symptoms (numbness in face, arm or leg; trouble speaking; sudden severe headache)
  • Loss of consciousness or unresponsiveness
  • Major injury or head trauma
  • Seizure (for those not diagnosed with epilepsy)
  • Severe shortness of breath or asthma attack
  • Severe burn or wound
  • Shock
  • Uncontrollable bleeding
  • Vomiting blood

If you have a concern that you think is an emergency and your symptoms are life-threatening, call 911 or go to an emergency department right away.

Primary Care

Immediate Care

Norton Prompt Care at Walgreens Clinics

Schedule an Appointment

Select an appointment date and time from available spots listed below.