Instrucciones de Norton Telehealth por Computadora | Norton Healthcare Louisville, Ky.

Instrucciones de Norton Telehealth por Computadora

Ayuda de Norton Telehealth

Si necesita ayuda para programar o acceder a su cita de telemedicina:

Llame al (502) 864-4461

Para tener una consulta sin interrupciones con su proveedor en una computadora portátil o de escritorio, asegúrese de haber configurado lo siguiente con anticipación:

  • Una cuenta MyNortonChart, si aún no tiene una
  • Acceso a través de proxy si va a acceder a la consulta de un dependiente
  • Una cámara web (puede estar integrada en su computadora o conectarse por separado) y audio en funcionamiento

Antes de su cita de telemedicina

Tenga lista la información de su seguro y una tarjeta de crédito si tiene un copago. Los copagos para citas de telemedicina generalmente son iguales o similares al copago por una consulta presencial.

Paso 1

Ingrese a su cuenta MyNortonChart mediante el navegador de su computadora en NortonHealthcare.com/MyNortonChart. Si la consulta es para alguien a cuya cuenta accede a través de proxy, asegúrese de seleccionar el perfil de esa persona dentro de su cuenta en lugar del suyo.

Paso 2

Seleccione “Visits”, luego elija la próxima cita y complete el eCheck-in.

Paso 3

Una vez que haya completado el proceso de eCheck-in, observará un mensaje de agradecimiento.

Acceder a su cita de telemedicina

Para una consulta sin interrupciones, busque un área bien iluminada y asegúrese de tener una señal fuerte. Al igual que lo haría para una consulta presencial, anote en una lista las preguntas o inquietudes que le gustaría compartir con su proveedor.

Paso 1

Hasta 10 minutos antes de su cita, abra su navegador web browser, entre a NortonHealthcare.com/MyNortonChart e inicie sesión en su cuenta. Una vez que haya iniciado sesión, seleccione “Visits”. Si la consulta es para alguien a cuya cuenta accede a través de proxy, asegúrese de estar en el perfil de esa persona y no en el suyo.

Paso 2

Seleccione “Begin Video Visit” para conectarse con su proveedor.

Paso 3

Se abrirá una nueva pestaña que desplegará una ventana emergente para Zoom. Si no aparece una ventana emergente al hacer clic en “Begin Video Visit”, revise la configuración de ventanas emergentes de su navegador y permita que Zoom muestre ventanas emergentes. No necesita iniciar sesión en Zoom ni tener una cuenta de Zoom.

Paso 4

Será colocado en la sala de espera virtual del proveedor hasta que el proveedor se conecte a la consulta. Una vez que el proveedor se conecta, observará una pantalla de vista previa y se le solicitará que conecte el audio. Seleccione “Join with Computer Audio”.

Paso 5

Su pantalla mostrará los botones para controlar el sonido, silenciar y detener el video. Asegúrese de que su micrófono no esté silenciado y que el video haya comenzado. El proveedor finalizará la consulta por usted.

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