Norton eCare provides free 24/7 lactation consultants. In the middle of the night or day, on weekends or weekdays, breastfeeding help whenever you need us.

Your visit will be with a Louisville-based Norton Healthcare lactation consultant through a secure video connection on your phone, tablet or computer. All sessions are private.

After your visit, a summary will be sent to your MyNortonChart account for your record and if you’d like to share it with your pediatrician.

Getting Started

Sign in to your MyNortonChart account. If you don’t have a free MyNortonChart account, signing up is easy. If you plan to use a mobile device, download the MyChart app from the Apple App Store or Google Play.

Once you are signed in to your account on your phone, tablet or computer with a webcam, go to the main menu and select “Schedule an Appointment,” then, “Video Visit – Breastfeeding Support.” You will be asked to enter credit card information to hold your appointment, but won’t be charged.

Common Reasons for 24/7 Lactation Consultant Norton eCare Visits

• Breast tenderness
• Latching issues
• Mastitis
• Milk supply issues
• Pain and possible infection
• Persistently hungry baby
• Plugged milk ducts
• Pumping issues
• Sore nipples
• Thrush
• Weaning

Norton Women’s Care also offers in-person lactation support through the Baby Bistro & Boutique.

Norton eCare is not for complex, emergency or urgent situations. If you are experiencing an urgent medical condition, call your doctor, call 911 or go to the nearest emergency room.