Self-schedule or call for more information.
We will schedule your appointment for the first available opening that suits your schedule. Many patients are seen within a few days.
The office is open Monday through Friday, 8:15 a.m. to 4:45 p.m. Eastern time. To make an appointment, call (502) 629-BACK (2225)
Your time is valuable, and we make every effort to remain on schedule. Occasionally, our physicians may be delayed due to medical emergencies. We ask for your understanding and will keep you informed when these unavoidable delays occur.
Arriving on time for your appointment will help avoid delays. If you know you will be late, please call the office. If you are unable to keep your appointment, notify our staff at least 24 hours in advance.
A parent or legal guardian must accompany patients under age 18.
You will be asked to provide the following information when you make your appointment:
If this visit is related to a motor vehicle accident or an injury covered by workers’ compensation, we will need to verify your insurance information before you are seen. Please call our office with this information at least two days before your appointment so we can pursue preapproval. Doing so will help avoid a delay or the need to reschedule. If you were injured in a motor vehicle accident and a referral is required, please get one as soon as possible.
To help make your first visit with us thorough and productive, bring the following items with you:
Sometimes you may need to call our office to clarify or obtain further medical information. If your call is urgent, tell the telephone operator at once, and they will make sure that your situation is addressed immediately.
If your call is not urgent and a clinical assistant is available, we will address your call immediately. However, if a clinical assistant is with another patient, your call will be sent to an automated message system. Leave your name, the patient’s name (if different), the name of the physician treating the patient, a telephone number where you can be reached and a brief message. One of our clinical assistants will return your call as soon as possible.
You also can contact your health care provider via a secure message in your free MyNortonChart account.
Medications often can be refilled over the phone or through MyNortonChart. When your medication is running low, the quickest way to obtain a refill is to have your pharmacy contact our office for authorization. Allow 24 hours for your request to be processed. Also, for your
safety, we do not accept refill requests during evenings and weekends.
The prescription agreement is a contract between you and your physician. This contract is an agreement to prevent any misunderstandings about prescription medicines you might take for pain control while being treated by this medical practice.
Please understand that if you break this contract, your physician will stop prescribing pain control medications for you. In addition, your physician reserves the right to refuse to prescribe pain control medications to you in the future and to discontinue seeing you as a patient if you break the contract.
If you need to reach a physician when our office is closed, our 24-hour answering service will forward your message to the physician on call.
If you have an emergency, call 911 or go directly to a hospital emergency department. Tell emergency staff the name of the physician who is treating you for your condition.
We are glad to file your insurance claims for you. Our billing office staff is available Monday through Friday to help answer billing questions. The billing office can be reached at (502) 479-6300 or (800) 874-3979.
All copayments should be made at the time of service. For your convenience, we accept cash, personal checks, MasterCard and Visa. If your visit is not covered under an insurance plan, call our office prior to your visit to discuss payment options.
All patients with outstanding balances will receive a monthly statement that can be paid through MyNortonChart.
Norton Leatherman Spine is a combined team of orthopedic spine surgeons, neurosurgeons from Norton Neuroscience Institute and pain management specialists who provide care for adults and children from Louisville and Southern Indiana, as well as from across the region, nation and world.
Select an appointment date and time from available spots listed below.