Medical Office Staff Careers

Medical office professionals are an asset to our physician offices and to the patients we serve. This page provides an overview of the key office staff roles, daily responsibilities and career requirements. It also offers an introduction to the limited medical radiology credential and roles that require it.

Positions Within Norton Medical Group and Norton Children’s Medical Group

• Office staff (patient access, front desk, scheduling, authorizations)
• Medical assistant
• Licensed practical nurse
• Limited medical radiology as an added credential for medical assistants or licensed practical nurses

Office Staff Roles

Office staff members’ responsibilities may include:

• Greeting and registering patients
• Managing scheduling, phone calls and referrals
• Verifying insurance and completing check-in and check-out processes
• Supporting the flow of the office through customer service and administrative tasks

Medical Assistant

Medical assistants provide safe, supportive, patient-centered care in our medical offices and are key to our organization’s success. We are looking for passionate, caring individuals who are ready to assist in everything from documenting patients’ electronic medical records to preparing treatment rooms for patient examinations.

 Typical Day for a Medical Assistant

Medical assistants play a central role in patient care and clinic operations. Daily tasks may include:

• Recording patients’ medical history, vital statistics, test results and other pertinent information in Epic, our electronic medical records system
• Preparing treatment rooms for patient examinations and ensuring they remain neat and clean
• Interviewing patients to collect medical information and measuring their vital signs, height and weight
• Escorting patients to examination rooms and preparing them for the provider visit
• Preparing and administering medications as directed by a provider

How to Become a Medical Assistant?

• Graduate from medical assistant program.
• Or, have one year of experience working as a medical assistant.
• Join our paid Medical Assistant Training Program with little to no medical background.
  • We pay all trainees in the program, because the organization values the medical assistant role and those pursuing this career path.
  • Upon completing the program, trainees have opportunities to continue employment with Norton Healthcare or Norton Children’s in outpatient offices or Norton Immediate Care Center locations.
  • The Medical Assistant Training Program lasts approximately six weeks and includes 40 hours per week of education and training.

Licensed Practical Nurse

A licensed practical nurse provides hands‑on patient care under the supervision of an RN or physician. Licensed practical nurses handle essential tasks such as taking vital signs, administering medications and supporting patients with everyday health needs. They play a key role in ensuring safe, efficient and compassionate care.

Typical Day for a Licensed Practical Nurse

Licensed practical nurses support patient care through clinical skills, observation and communication. Daily tasks may include:

• Administering prescribed medications or starting intravenous fluids and documenting times and amounts
• Observing patients and reporting changes in their condition, such as adverse reactions to medications or treatments, and taking appropriate action
• Responding to patients’ calls and determining how to best assist them

How to Become a Licensed Practical Nurse?

• Graduate with a nursing diploma for practical nursing (usually 12 to 18 months).
• Pass the National Council Licensure Examination for Practical Nurses (NCLEX‑PN) exam).
• Obtain licensed practical nurse credential for Indiana or Kentucky.

Limited Medical Radiology

Limited medical radiology involves performing a restricted set of diagnostic X‑rays under supervision. It is a credential (LMR) often held by medical assistants who want to expand their skill set. It is useful for providing patients with convenient and timely imaging in outpatient settings, especially in primary care, urgent care and orthopedics.

Typical Day for a Limited Medical Radiology Professional

• Perform limited-scope X-ray exams (such as on arms/legs, chest, spine — depending on state-approved scope).
• Position patients safely and correctly for imaging procedures.
• Follow radiation safety standards, including proper shielding.
• Verify orders, follow imaging protocols and ensure accurate documentation.
• Support clinic workflow by combining imaging duties with clinical tasks.

 How to Become a Limited Medical Radiology Professional

• Complete an approved limited scope radiography program. (An approved program for Norton Healthcare/Norton Children’s is through Sullivan University.)
• Pass the limited scope radiography examination.
• Obtain state licensure/permit for limited radiography.
• We offer tuition assistance through the Norton Healthcare Scholars Program and a LMR program
  • Participants are current medical assistants working within our facilities and  attending an academic limited medical radiology program through Sullivan University.
  • During the program, there is a requirement of 20 clinical hours per week, beginning in the third semester, at an assigned facility.
    • 24 hours of a 40-hour work week are dedicated to the medical assistant role.
    • 16 hours of a 40-hours work week are paid clinical training hours at an assigned facility.
    • Additional four hours of the clinical hours requirement will be unpaid and completed independently on the participant’s own time at an assigned facility.

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