We want your arrival to be as seamless as possible. We’ve collected some information here to support you and your loved ones as you prepare for your appointment.
Your appointment time, date, address and contact information are available from the welcome page of your Norton MyChart account. Certain tests or procedures may require fasting or avoiding specific foods or medications. If any of these apply, your provider’s office will send the instructions. They’ll also be available in your Norton MyChart account.
You can message your provider’s office, reschedule, get alerted if an earlier appointment becomes available and cancel most appointments through Norton MyChart. If you will be staying in the hospital as an inpatient, Norton MyChart Bedside is also available to track your hospital stay details.
Norton Healthcare patients have the opportunity to eCheck-in up to three days prior to their appointment through Norton MyChart. This allows you to take care of typical arrival tasks ahead of time, such as paying your copay or any outstanding balance and completing necessary forms. The day of the appointment, you can use Norton MyChart to notify the office of your arrival.
For most appointments, you will need to bring a valid ID for the patient and insurance card, if applicable. Please bring any relevant medical records from care received outside of Norton Healthcare as well as a list of past treatments, surgeries, allergies and medications currently being taken.
Please wear a mask if you:
All adult hospital patients may have two visitors at a time, ages 2 and older. Any visitor under age 18 must be accompanied by an adult. Sick people cannot visit or accompany patients.
If a visitor displays unsafe, threatening or aggressive behavior, or otherwise interferes with care (intentionally or unintentionally), appropriate measures will be taken to protect patients and staff.
Upon arrival, you can expect:
During the preregistration process, patients will be informed of their estimated financial responsibility and any required payments. For patients with required payments, these must be made prior to the service or at the appointment.
You can pay your bill online, through Norton MyChart. Norton Healthcare and Norton Children’s offer financial assistance if your income is equal to or less than 350% of the federal poverty level, meaning help is possible for many middle-income families and individuals.
Payment plans are also available. Contact Norton Healthcare customer service at (502) 479-6300 or (800) 874-3979 to speak to a representative about making arrangements.
As a not-for-profit health care system, Norton Healthcare and Norton Children’s reinvests funds in staff, facilities and patient care enhancements.
Financial transparency: Norton Healthcare is committed to helping patients understand their health care costs up front, empowering them to make informed decisions.
Supportive resources: Financial counselors and Norton MyChart offer accessible tools and assistance for managing health care expenses.
Care first: No patient is turned away due to inability to pay, reflecting Norton Healthcare’s mission of compassionate, inclusive care.
You have the right to receive a good faith estimate of charges. Call us at (502) 272-5330 to receive a cost estimate based on your insurance coverage or financial situation. If you leave us a message, we are committed to responding within 48 hours. If you have the five-digit current procedural terminology (CPT) code that pertains to the services you’re receiving, please have it ready. Your final bill will vary, depending on actual services provided and your insurance coverage.
You also have rights and protections against surprise medical bills.
Indiana: If you believe you’ve been wrongly billed, visit the Indiana Department of Insurance at IN.gov/IDOI or call (317) 232-8582.
Kentucky: If you think you’ve been wrongly billed, visit the Kentucky Department of Insurance at Insurance.KY.gov or call (502) 564-3630.
Visit CMS.gov/NoSurprises for more information about your rights under federal law.
Norton Healthcare provides qualified medical interpreter services at no cost to patients and families to help ensure effective communication for those who are limited English proficient (LEP), deaf/hard of hearing (HOH) or who have other communication challenges.
Services include:
Please share your preferred language or mode of communication with your care provider — effective communication and reasonable accommodations are essential for the provision of safe and high-quality care.
Norton eCare offers video visits, telephone eVisits and questionnaire-based visits through Norton MyChart for urgent care. Telehealth video visits also may be available with your primary care provider or specialist. Here’s what you’ll need for a telehealth appointment:
For patients under 18: A parent or guardian must be present during the virtual visit.
eCheck-in is available through Norton MyChart.