Below are some commonly asked questions and answers about our billing services. If you need more information about paying for health care services, call a Norton Healthcare customer service representative or financial counselor by dialing 0 from your patient room while you are in the hospital. After you are discharged, call (502) 479-6300 to speak with a customer service representative.
We ask that payment is made at the time of service.
If you are able to pay your copay or other charges related to your visit, you will be asked to do so at your appointment. This includes payment on an existing account balance.
If you need more time to pay your bill, Norton Healthcare offers the ability to make smaller payments over many months. You can set up a plan to pay over six months at 0% interest at the time of your appointment, by calling Norton Healthcare customer service at (502) 479-6300 or (800) 874-3979 or by using your Norton MyChart account.
If you need more than six months, call our customer service line to set up an account with ClearBalance patient financing. If you have already have set up an account with ClearBalance Healthcare, you can access details in the “Billing” section of your Norton MyChart account.
Norton MyChart is a free, secure online portal with a mobile app, where you can communicate with your providers, schedule and check in for appointments, view your account and medical records, and much more. Ask us if you need help signing up or go to NortonHealthcare.com/MyChart.
It’s important for you to know what your insurance plan covers. We will submit a bill for all hospital charges to your health insurance company. The company may or may not provide full coverage of your hospital bill. We encourage you to become familiar with your insurance coverage so you will understand your full or partial benefits. If you need help understanding some of the information in your health insurance policy, contact your insurance company or call Norton Healthcare customer service to speak to a representative or financial counselor.
During the registration process you will need to present your insurance card(s) and any other pertinent insurance information.
Many insurance companies may require preauthorization, second opinions, deductibles and copays as a part of their coverage. Some of these may apply to your maximum out-of-pocket cost.
Charges not covered by insurance become your responsibility. They may be payable when you are discharged unless you have made prior arrangements. We understand that when an individual or a family is dealing with illness or injury, their financial situation may be strained. That’s why Norton Healthcare has a variety of payment options and financial assistance programs available if these charges are difficult for you to handle at this time in your life.
If you don’t have insurance, we may be able to help.
Norton Healthcare offers a variety of options to help you with payment of services that you receive.
These include help with:
Your bill may include a daily room rate, which includes your nursing care, meals, and services such as linens and housekeeping. You also may see charges for services ordered by your physician, such as laboratory tests, X-rays, medications, treatments and therapy, operating room, anesthesia medications, and recovery room services.
Hospital bills do not cover charges from specialists or consulting physicians who have cared for you in the hospital. These physician specialists will bill you separately for their charges.
Here are a few examples:
In addition to these examples, you may be billed directly by other specialists or consulting physicians if they were needed for your diagnosis or treatment. It is important to know that these bills may or may not be covered by your insurance, and they are independent from the hospital bill. Your insurance policy or insurance representative will help you to determine which services are covered.
No. Your hospital bill will not include an itemized statement. However, we will gladly provide you with an itemized statement of all charges if you would like to have one. After you are discharged, call Norton Healthcare customer service at (502) 479-6300, and we will be happy to help you.
Accurate, current insurance information will help us file an insurance claim on your behalf. We realize that hospital visits often are unexpected and that you may not be able to provide insurance information at registration. If this is the case, call Norton Healthcare customer service at (502) 479-6300 with your complete billing information as soon as you are able to do so.
Insurance companies have various requirements for their subscribers who file health insurance claims. These requirements should be outlined in your insurance company’s benefits package.
Here are a few examples.