Below are some commonly asked questions and answers about our billing services. If you need more information about paying for health care services, call a Norton Healthcare customer service representative or financial counselor by dialing 0 from your patient room while you are in the hospital. After you are discharged, call (502) 479-6300 to speak with a customer service representative.
It’s important for you to know what your insurance plan covers. We will submit a bill for all hospital charges to your health insurance company. The company may or may not provide full coverage of your hospital bill. We encourage you to become familiar with your insurance coverage so you will understand your full or partial benefits. If you need help understanding some of the information in your health insurance policy, contact your insurance company or call Norton Healthcare customer service to speak to a representative or financial counselor.
During the registration process you will need to present your insurance card(s) and any other pertinent insurance information.
Many insurance companies may require preauthorization, second opinions, deductibles and copays as a part of their coverage. Some of these may apply to your maximum out-of-pocket cost.
Charges not covered by insurance become your responsibility. They may be payable when you are discharged unless you have made prior arrangements. We understand that when an individual or a family is dealing with illness or injury, their financial situation may be strained. That’s why Norton Healthcare has a variety of payment options and financial assistance programs available if these charges are difficult for you to handle at this time in your life.
If you don’t have insurance, we may be able to help.
Norton Healthcare offers a variety of options to help you with payment of services that you receive.
These include help with:
Your bill may include a daily room rate, which includes your nursing care, meals, and services such as linens and housekeeping. You also may see charges for services ordered by your physician, such as laboratory tests, X-rays, medications, treatments and therapy, operating room, anesthesia medications and recovery room services.
Hospital bills do not cover charges from specialists or consulting physicians who have cared for you in the hospital. These physician specialists will bill you separately for their charges.
Here are a few examples:
In addition to these examples, you may be billed directly by other specialists or consulting physicians if they were needed for your diagnosis or treatment. It is important to know that these bills may or may not be covered by your insurance, and they are independent from the hospital bill. Your insurance policy or insurance representative will help you to determine which services are covered.
No. Your hospital bill will not include an itemized statement. However, we will gladly provide you with an itemized statement of all charges if you would like to have one. After you are discharged, call Norton Healthcare customer service at (502) 479-6300, and we will be happy to help you.
Accurate, current insurance information will help us file an insurance claim on your behalf. We realize that hospital visits often are unexpected and that you may not be able to provide insurance information at registration. If this is the case, call Norton Healthcare customer service at (502) 479-6300 with your complete billing information as soon as you are able to do so.
Insurance companies have various requirements for their subscribers who file health insurance claims. These requirements should be outlined in your insurance company’s benefits package.
Here are a few examples.
As your health care provider, we are concerned not only with your physical well-being, but also with your peace of mind. We understand that making financial arrangements for health care services can be stressful. That’s why we want to help.
If you experience difficulty financing your hospitalization, we urge you to contact Norton Healthcare customer service at (502) 479-6300 to speak to a representative as soon as possible so that we may assist you in making arrangements.
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