Gaining Proxy Access to Your Child’s Account

For parents or guardians wanting access to their child’s account:

• Log in to your Norton MyChart account from your computer or mobile device.
• Once logged in to Norton MyChart, choose the “Your Menu” icon at the top of the homepage. Select “Personalize” from the drop-down menu.
• Select “Request access to a minor’s record.”
• Fill in all the details on the form and submit. Requests are reviewed within 24 hours during business days.

Our health information management department will use the information to approve your request. If you are unable to locate the form, you also may submit a customer service question using the following steps:

• Go to Messages/Send a Message.
• Select “Ask a Non-Medical Question.”
• Enter “Requesting Proxy Access” in subject line.
• Provide the minor’s name, date of birth and your relationship to the minor.

If you do not have a Norton MyChart account, use this link to set up your own Norton MyChart account.

Grant an Adult Proxy Access to Your Norton MyChart

For caregivers wanting access to their (adult) loved one’s records, your loved one (primary account holder) can grant access.

• Have the primary account holder log in to their Norton MyChart account from your computer or mobile device.
• Once logged in to Norton MyChart, navigate to “Your Menu.” Select “Personalize” from the drop-down menu.
• Select the link to “Grant an adult access to your record.”
• Fill in all the details on the form and submit. Requests are reviewed within 24 hours during business days.

Our health information management department will use the information to approve the request.

If you do not have a Norton MyChart account, use this link to set up your own Norton MyChart account.

Request Access to an Adult’s Norton MyChart

If an adult has power of attorney (POA) or guardianship over another adult or elder child, they will need to request access from their personal Norton MyChart.

• Log into your Norton MyChart from a computer or mobile device
• Once logged in to Norton MyChart, navigate to “Your Menu.” Select “Personalize” from the drop-down menu.
• Select the link to “Request access to a minor’s record.”
• In the “This minor is your” box, select “Other,” then you may write in “POA” or “Guardian.”
• Fill in all the details on the form and submit. Requests are reviewed within 24 hours during business days.

If you need assistance, send an email to [email protected] or call (502) 629-8766.