Patient and Family Advisory Councils

No matter how you’ve come to know Norton Healthcare — through a Norton Community Medical Associates office, from receiving emergency care at one of our five hospitals or because you have a family member who is a patient — you are an important part of the Norton Experience, and we want to hear from you.

Patient and Family Advisory Councils (PFACs) provide a space for you to share your experiences with Norton Healthcare, along with ways we can make our delivery of health care services even better for patients like you.

Why Should You Join a PFAC?

We are at our most vulnerable when we are in the hospital or getting care for a health issue. We need advocates who understand what it’s like to be a patient and who are willing to make their voice heard.

As a PFAC member, you will take an active role in the development of programs, processes and policies that directly impact patients throughout Norton Healthcare. Sharing your personal experiences as a patient or family member helps us improve the care and services we provide to others and makes us a better health care organization.

You’ll also have opportunities to give and receive support and camaraderie with other patients and families who have had personal experiences with hospitalization, illnesses and medical care.

Ready to Join?

If you want to become a member of a Norton Healthcare PFAC, complete our Council Interest Form. We have PFACs for the following locations:

  • Norton Audubon Hospital
  • Norton Brownsboro Hospital
  • Norton Hospital
  • Norton Women’s & Children’s Hospital
  • Norton Cancer Institute
  • Norton Medical Group (physician offices)

*Asterisk indicates required field

Learn More About Our Youth Advisory Council

The Youth Advisory Council is for youth ages 10 to 18 to offer practical ideas on how to help Norton Children’s Hospital focus even more closely on the special needs of children and teenagers. Council members voice their opinions on everything from the hospital menu to how adults at the hospital relate to kids.

For more information, contact the Norton Children’s child life and expressive therapies office at (502) 629-7542.

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