Norton Healthcare’s Billing Information Center allows you to use this form to securely pay your hospital, physician or immediate care center bill online with a credit card or debit card.
Medical bill assistance
If you have difficulty paying for your services, we urge you to call customer service to speak to a representative as soon as possible so we may help you make payment arrangements. Norton Healthcare is proud to offer a new consumer-friendly patient financing program called ClearBalance.
Hospital/physician billing information
Whether it is a hospital, physician, or Immediate Care Center bill you can: ask questions about your account, request an itemized statement, update your address and insurance, or request financial assistance. You can also request a price estimate specific to a hospital procedure .
Pay your Norton Healthcare bill online. Whether it’s a hospital, physician or Norton Immediate Care Center bill, you can securely pay all of your Norton Healthcare bills online by credit or debit card.
Contact hospital/physician billing
Correspondence address (Do not send payments to this address.)
14-7 Patient Financial Services
P.O. Box 35070
Louisville, KY 40232-5070
Payment address (Do not send correspondence to this address.)
P. O. Box 776365
Chicago, IL 60677-6365
Hospital/Physician Billing Fax Number
Hospital/Physician Billing Business Hours
Monday through Friday
8 a.m. to 4 p.m.
Standard hospital charges
Beginning Jan. 1, 2019, the U.S. Department of Health & Human Services and Centers for Medicare & Medicaid Services require hospitals and health systems to post their “current, standard charges.”
Hospital charges refers to the amount a hospital bills an insurer for a service. For most patients, insurers reimburse hospitals well below what was charged.
Patients covered by commercial insurance products have negotiated rates with hospitals. Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments.
Hospital charges may include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.
When a patient has the opportunity to shop for medical services, the patient should contact the insurer to understand which costs will be covered and which will be the patient’s responsibility.
You can check our standard charges here.
Patients should contact Norton Healthcare directly for any further details.
For hospital procedure price quotes
Call (502) 272-5330.
You will be asked to provide the 5-digit CPT code for the procedure you are asking about.
Find the answers to your hospital and physician billing and insurance questions here. Submit questions about your account, request an itemized statement, update your address and insurance information, or request financial assistance. You can also request a price estimate specific to a hospital procedure.
If you would like to pay your hospital bill online, please use this form.
Use our secure form to:
- Request an itemized statement
- Request your hospital account balance
- Ask a question about your hospital account
- Change your billing address
- Change your insurance information
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