Coronavirus: What You Need to Know Before Your Office Visit | Norton Healthcare Louisville, Ky.

Coronavirus: What You Need to Know Before Your Office Visit

We look forward to seeing you for your upcoming appointment! Our care team would like to make you aware of the following precautions, so that we may provide the best care.

COVID-19 Screening

  1. Do you have a fever of 100 F or higher?
  2. Do you have acute respiratory symptoms? (Examples would be cough, difficulty breathing, shortness of breath, etc.)
  3. Have you lost sense of taste or smell?
  4. Have you had close contact with someone who has a suspected or confirmed case of COVID-19? 

Contact your provider’s office if you answer “Yes” to any of the above COVID-19 screening questions. 

Registration and Arriving for Your Appointment

  • eCheck-In up to seven days prior to your appointment by logging into your MyNortonChart account, clicking “Appointments” and selecting “eCheck-In.”
  • Call us when you park for your appointment or use our new electronic appointment arrival feature by logging into MyNortonChart, clicking “Account Settings” and enabling the “Appointment Arrival” feature. This will allow you to let us know you are here electronically.
  • Be sure to wear a mask or face covering when you arrive for your appointment. A staff member will check your temperature when you enter the facility.

Visitors

Norton Healthcare Política de Visitante

Health Care Mask Requirements

A Kentucky executive order requires patients, visitors and employees to wear masks in patient care facilities such as hospitals and doctors’ offices beyond June 11, 2021. Norton Healthcare requires children ages 2 and older to wear masks in health care settings.

Important Information for All Visitors

  • All visitors must be 18 or older, unless a special exception is granted.
  • When rotating visitors for a patient, anyone not in a patient room is required to the leave the facility.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening or aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Adult Inpatient Facilities

  • All adult hospital inpatients, except those in isolation, may have one visitor at a time, age 18 or older, 24/7.
  • During labor and delivery, maternity patients may have two support persons, ages 18 or older, and a properly credentialed doula.
  • Labor and delivery patients, outside of the delivery, may have two visitors ages 18 or older.
  • For patients in isolation:
    • One designated visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP and Vapotherm.
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Outpatient Departments and Surgery

One adult visitor, age 18 or older, is allowed per patient.

Emergency Department

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP and Vapotherm.
    • All visitors must strictly follow PPE guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Doctors’ Offices and Outpatient Medical Center Appointments, Including Norton Cancer Institute

One visitor, age 18 or older, per adult patient. Two visitors, ages 18 or older, per pediatric patient.

Norton Children’s Visitor Policy

Inpatient

  • Primary caregivers: Up to two designated primary caregivers for the length of the admission. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can access the unit and visit the child at any time.
  • Secondary caregivers: Up to two designated secondary caregivers may visit between 9 a.m. and 9 p.m. for the length of the child’s admission. Secondary caregivers must be age 18 or older.
  • Only two individuals allowed to be at the bedside at any given time.
  • Pediatric patients who have tested positive for COVID-19 may have one designated visitor.
  • One clergy member may be designated for the length of the admission and may visit between 9 a.m. and 9 p.m.
  • Caregivers will be required to successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Outpatient (Emergency/Surgery/Testing)

  • Two visitors may accompany the pediatric patient.
  • No one under age 18 may accompany a patient for outpatient services unless they are the parents/guardians of the patient.
COVID19 Testing

Schedule Your COVID-19 Vaccination

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COVID-19 PCR Testing

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(502) 861-4611, option 1

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