We look forward to seeing you for your upcoming appointment! Our care team would like to make you aware of the following precautions, so that we may provide the best care.

Contact your provider’s office if you answer “Yes” to any of the above COVID-19 screening questions. 

Registration and Arriving for Your Appointment

• eCheck-In up to seven days prior to your appointment by logging into your MyNortonChart account, clicking “Appointments” and selecting “eCheck-In.”
• Feel free to use our new electronic appointment arrival feature by logging into MyNortonChart, clicking “Account Settings” and enabling the “Appointment Arrival” feature. This will allow you to let us know you are here electronically.

Visitors

Masks Required in Norton Healthcare Hospitals and Select Facilities

Norton Healthcare continues to evaluate local and national data and the current status of COVID-19 cases throughout our community to guide our protocols and practices. While our community level remains low, the transmission level of COVID-19, as detailed in the Centers for Disease Control & Prevention (CDC) COVID Data Tracker, remains high in Jefferson County.

DNV, our hospital accrediting agency, has recommended Norton Healthcare require all employees, patients and visitors to wear masks in areas of our hospitals and select facilities where patients may be present, regardless of vaccination status. This update affects:

This policy does not affect primary care and urgent care locations.

Important Information for All Visitors

• All visitors must be age 12 or older, unless otherwise specified or a special exception is granted.
• Anyone who is ill may not visit or accompany patients.
• If a visitor displays unsafe, threatening or aggressive behavior, or impedes care (intentionally or not), appropriate measures will be taken to protect patients and staff.

Norton Healthcare Adult Facilities

Adult Hospitals including their Outpatient Departments, Surgery and Emergency Departments

• Two visitors at a time, 24/7
• During labor and delivery, a properly credentialed doula also may be present as part of the care team.
• Mother-baby/antepartum: Significant other and two visitors are welcome. Siblings age 2 and older may visit, all other visitors must be over 12.
• For patients in isolation:
  • Two visitors for most, including those in COVID-19 isolation
    • No visitors for patients on continuous aerosolizing therapies, including BiPAP and Vapotherm breathing devices
  • All visitors must strictly follow personal protective equipment (PPE) guidelines and stay in the patient’s room throughout the visit.
  • All visitors must leave the room during any aerosolizing procedures.
• Compassionate exceptions for visitors will be made on a case-by-case basis.

Doctors’ Offices and Outpatient Medical Center Appointments for Adults, Including Norton Cancer Institute

Two visitors per patient

Norton Children’s Visitor Policy

Norton Children’s Hospital and Norton Women’s & Children’s Hospital Inpatient

• Up to two primary caregivers: Primary caregivers must be designated for the length of the patient’s stay. They must be age 18 or older, unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can access the unit and visit the child at any time.
• Secondary caregivers/visitors: Up to four designated secondary caregivers/visitors may visit between 9 a.m. and 9 p.m. for the length of the child’s admission. Siblings ages 12 and older may be included.
• Only two visitors are allowed at the bedside at any time. One must be age 18 or older.
• Pediatric patients awaiting COVID-19 test results, or who have tested positive for COVID-19, may have two designated visitors.
• One clergy member may be designated for the length of the patient’s stay and may visit between 9 a.m. and 9 p.m.
• Caregivers/visitors will be required to successfully complete a health screening form daily and receive a visitor’s pass for the day.
• Compassionate exceptions for visitors will be made on a case-by-case basis.

Norton Children’s Outpatient including Norton Children’s Medical Center (Emergency/Surgery/Testing)

• Two visitors may accompany the patient.
• No one under age 12 may accompany the patient.

Norton Children’s Medical Group Doctor’s Offices and Novak Center for Children’s Health

• Two visitors may accompany the patient. One must be a parent or guardian.