Coronavirus: What You Need to Know Before Your Office Visit | Norton Healthcare Louisville, Ky.

Coronavirus: What You Need to Know Before Your Office Visit

We look forward to seeing you for your upcoming appointment! Our care team would like to make you aware of the following precautions, so that we may provide the best care.

COVID-19 Screening

  1. Do you have a fever of 100 F or higher?
  2. Do you have acute respiratory symptoms? (Examples would be cough, difficulty breathing, shortness of breath, etc.)
  3. Have you lost sense of taste or smell?
  4. Have you had close contact with someone who has a suspected or confirmed case of COVID-19? 

Contact your provider’s office if you answer “Yes” to any of the above COVID-19 screening questions. 

Registration and Arriving for Your Appointment

  • eCheck-In up to seven days prior to your appointment by logging into your MyNortonChart account, clicking “Appointments” and selecting “eCheck-In.”
  • Call us when you park for your appointment or use our new electronic appointment arrival feature by logging into MyNortonChart, clicking “Account Settings” and enabling the “Appointment Arrival” feature. This will allow you to let us know you are here electronically.
  • Be sure to wear a mask or face covering when you arrive for your appointment. A staff member will check your temperature when you enter the facility.

Visitors

We are following Centers for Disease Control and Prevention (CDC) and state guidelines relating to social distancing.

  • Adult patients cannot be accompanied into their appointment unless a support person is needed for mobility issues. An exception is made for obstetrics patients coming for their second-trimester ultrasound, who may have one visitor.
  • Pediatric patients may have one parent or guardian in the exam room. If necessary for the well-being of the child, two adults will be allowed. Siblings should not accompany the patient unless the sibling is the guardian.
  • Kindly ask anyone transporting you to wait in their vehicle or return to pick you up at the end of your appointment. If you need assistance, please let us know.

Finally, if you need to reschedule your appointment, please cancel and reschedule using MyNortonChart, or contact your provider’s office as soon as possible. For more information about the coronavirus, visit NortonHealthcare.com/COVID19.

Thank you for entrusting your care to our team and for your patience as we work to bring you the best quality of care — with your safety in mind.

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