Coronavirus: What You Need to Know Before Your Office Visit

We look forward to seeing you for your upcoming appointment! Our care team would like to make you aware of the following precautions, so that we may provide the best care.

COVID-19 Screening

  1. Do you have a fever of 100 F or higher?
  2. Do you have acute respiratory symptoms? (Examples would be cough, difficulty breathing, shortness of breath, etc.)
  3. Have you lost sense of taste or smell?
  4. Have you had close contact with someone who has a suspected or confirmed case of COVID-19? 

Contact your provider’s office if you answer “Yes” to any of the above COVID-19 screening questions. 

Registration and Arriving for Your Appointment

  • eCheck-In up to three days prior to your appointment by logging into your MyNortonChart account, clicking “Appointments” and selecting “eCheck-In.”
  • Feel free to use our new electronic appointment arrival feature by logging into MyNortonChart, clicking “Account Settings” and enabling the “Appointment Arrival” feature. This will allow you to let us know you are here electronically.


Important Information for All Visitors

  • Please wear a mask if you:
    • Have a fever, cough, shortness of breath, headache or recent loss of taste and smell
    • Have tested positive for COVID-19 or been exposed to a person with COVID-19 within the past 10 days
    • Have recently been diagnosed with a respiratory illness
  • Remember: Good hand hygiene is the best way to stop the spread of respiratory infections. Clean your hands often with soap and water or alcohol-based sanitizing gel.
  • All adult hospital patients may have two visitors at a time, age 2 or older. Any visitor under the age of 18 must be accompanied by an adult.
  • Anyone who is ill may not visit or accompany patients.
  • If a visitor displays unsafe, threatening or aggressive behavior, or impedes care (intentionally or not), appropriate measures will be taken to protect patients and staff.

Norton Healthcare Adult Facilities

Adult Hospitals including their Outpatient Departments, Surgery and Emergency Departments

  • Two visitors at a time, 24/7
  • During labor and delivery, a properly credentialed doula also may be present as part of the care team.
  • Mother-baby/antepartum: Significant other and two visitors are welcome. Siblings age 2 and older may visit, all other visitors must be over 12.
  • For patients in isolation:
    • Two visitors for most, including those in COVID-19 isolation
      • No visitors for patients on continuous aerosolizing therapies, including BiPAP and Vapotherm breathing devices
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.
  • Compassionate exceptions for visitors will be made on a case-by-case basis.

Doctors’ Offices and Outpatient Medical Center Appointments for Adults, Including Norton Cancer Institute

Two visitors per patient

Norton Children’s Visitor Policy

Norton Children’s Hospital and Norton Women’s & Children’s Hospital Inpatient

  • Up to two primary caregivers: Primary caregivers must be designated for the length of the patient’s stay. They must be age 18 or older, unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can access the unit and visit the child at any time.
  • Secondary caregivers/visitors: Up to four designated secondary caregivers/visitors may visit between 9 a.m. and 9 p.m. for the length of the child’s admission. Siblings ages 12 and older may be included.
  • Only two visitors are allowed at the bedside at any time. One must be age 18 or older.
  • Pediatric patients awaiting COVID-19 test results, or who have tested positive for COVID-19, may have two designated visitors.
  • One clergy member may be designated for the length of the patient’s stay and may visit between 9 a.m. and 9 p.m.
  • Caregivers/visitors will be required to successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate exceptions for visitors will be made on a case-by-case basis.

Norton Children’s Outpatient including Norton Children’s Medical Center (Emergency/Surgery/Testing)

  • Two visitors may accompany the patient.
  • No one under age 12 may accompany the patient.

Norton Children’s Medical Group Doctor’s Offices and Novak Center for Children’s Health

  • Two visitors may accompany the patient. One must be a parent or guardian.

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