Esta publicación también está disponible en español.

What Are the Signs of COVID-19?

As guidelines change in response to the COVID-19 pandemic, refer to the Centers for Disease Control and Prevention (CDC) for guidance.

When Should I Get Tested for COVID-19?

As guidelines change in response to the COVID-19 pandemic, refer to the Centers for Disease Control and Prevention (CDC) for guidance.

What Should I Know About My Appointment

Testing that includes a visit with a provider is available at Norton Immediate Care Centers, Norton Children’s Medical Group pediatrician offices, Norton Community Medical Associates primary care offices and Norton Prompt Care at Walgreens locations. You also may use Norton eCare virtual care, available 24/7, to discuss your symptoms with a provider and get scheduled for COVID-19 testing.

COVID-19 rapid antigen tests without a provider visit are available (only for patients without symptoms) by appointment at Norton Healthcare Express Services.

If you are visiting Norton Healthcare Express Services, follow these instructions carefully:

• Drive around the back of the building. Pull into the open lane and remain in your car. On-site staff will guide you through the process. Follow the instructions and signs.
• For the protection of patients and staff, we ask that everyone in the vehicle wear a face covering.
• Stay in your vehicle at all times. A team member will come to you to perform the test.
• You cannot use a cellphone while in the testing area.

What Should I Bring to My Appointment?

Bring any photo ID and insurance information, if applicable.

What Type of Testing Is Offered?

Norton Healthcare currently is offering rapid and laboratory send-out PCR COVID-19 testing as well as antigen tests that are conducted on-site.

Send-out PCR COVID-19 lab tests are recommended by the CDC. Results typically take 24 to 72 hours to return from our lab partner.

Results of COVID-19 rapid PCR tests are available in 24 hours; however, test supply may vary by location.

Antigen tests conducted in a provider’s office usually produce results within 30 minutes.

How Long Does It Take to Get My Test Results?

Send-out lab test results typically take 24 to 72 hours to return from our lab partner. Please note that the return of results is an estimate and is subject to lab capabilities and patient demand.

Rapid PCR and on-site antigen tests provide results within 24 hours and normally are reserved for our symptomatic, high-risk patients.

Your results will be sent electronically to your MyNortonChart account.

Are Return-to-work/school or Travel COVID-19 Tests Available?

If you need proof of a negative COVID-19 test result, test results are available electronically and securely through your MyNortonChart account. If you do not have symptoms and need a test, schedule an appointment at Norton Healthcare Express Services.

If you need specific documentation for traveling internationally, schedule an appointment at Norton Healthcare Express Services (drive-thru location). Before seeking a COVID-19 test for travel, please confirm the type of COVID-19 test required for entry prior to your visit.

How Much Does Testing Cost?

Many insurance companies cover the cost of COVID-19 testing, but it’s always a good idea to contact your insurance provider to confirm your coverage. COVID-19 testing for travel is also billed through insurance. All locations accept most insurance plans. If you prefer to pay for the test yourself, payment will be due at your visit. Cost may vary depending on type of COVID-19 test required. Other providers, including community COVID-19 testing sites, may provide COVID-19 testing free of charge to those without insurance.

Is Antibody Testing Available?

An antibody test is a blood test that looks for signs of a past infection with the virus that causes COVID-19. The test requires an IV blood draw and is available for healthy adults at Norton Community Medical Associates primary care locations. Antibody testing is not available for children at this time.

What If I Have Further Questions?

Call (502) 861-4611, option 1, for more information. Select option 2 if you have questions about your test results.