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How Long Does It Take to Get My Test Results?

Send-out lab test results typically take 24 to 72 hours to return from our lab partner. Please note that the return of results is an estimate and is subject to lab capacity and patient demand for testing.

Rapid PCR and on-site antigen tests provide results within 24 hours.

The fastest way to get your test results is through your free Norton MyChart account.

Where Can I Receive Proof of My Results?

If you need proof of a negative COVID-19 test result, your results will be available electronically and securely through your Norton MyChart account.

How Will I Receive My Test Results?

Your results also will be available in Norton MyChart. If you do not have a free Norton MyChart account, visit NortonHealthcare.com/MyChart to sign up.

When accessing your test results through Norton MyChart, be sure to refer to the “COVID-19 Results” section, not the “Standard Range,” as shown below.

Norton Healthcare will not email test results to your email address.

What If My Test Is Positive?

A positive test result means the coronavirus/COVID-19 virus was found in your sample and may be causing your symptoms. If your test result is positive (detected) for COVID-19, a Norton Healthcare staff member will attempt to call you to discuss quarantining. You also will receive a Norton MyChart message or a letter in the mail with this information. The result is in the second column. Detected means positive.

To prevent the spread of the coronavirus, follow the Centers for Disease Control and Prevention (CDC) guidelines.

Seek prompt medical attention if you develop worsening symptoms (such as difficulty breathing). Before seeking care, call your health care provider and tell them that you have, or are being evaluated for, COVID-19. If you have a medical emergency and need to call 911, notify the dispatch person that you have, or are being evaluated for, COVID-19.

What If My Test Is Negative?

A negative test result means that COVID-19 was not found in your sample at this time.

If your test result is negative (not detected), you will receive a Norton MyChart message. Not detected means negative. A negative result means that COVID-19 was not found in your sample.

How Do I Find My Flu Result?

Norton Healthcare also tests for influenza (flu) A and B. A detected (positive) result will be highlighted in orange with red lettering. The flu is treated primarily with rest and fluids to let the body fight the infection on its own. If symptoms worsen, seek medical attention. An annual vaccine can help prevent the flu or limit its severity.

What If I Need Additional Care or Still Don’t Feel Well?

Follow up with your health care provider if you have additional questions or concerns or if you still do not feel well after two weeks from symptoms onset. If you need help finding a primary care provider, call us at (502) 629-1234, option 3. For your safety and convenience, we also offer telehealth services and virtual urgent care visits available 24/7 through Norton eCare.

If you have an emergency, call 911. For guidance about returning to work or school, visit CDC.gov, contact your local health department or call the Kentucky COVID-19 Hotline at (800) 722-5725.