Abbey Overstreet, R.N., OCN, Norton Cancer Institute Head & Neck Tumor Program patient navigator, helps patients and their families with the challenges that come with a tumor diagnosis. She is a registered nurse and an advocate for patients and families, providing information and support through diagnosis, treatment and beyond.

Patient navigator services are free and available as needed by patients and families.

Whether it’s financial concerns, confusion about a diagnosis or uncertainty about a treatment plan — we believe it’s our job not to let these barriers get in the way of timely care for our patients.

The patient navigator also can handle your physician’s referral to the Head & Neck Tumor Program. The patient navigator manages referrals, collects records and keep your referring provider up to date on all courses of action, so they remain integrated into your care.

Patient navigators are available through the four Norton Cancer Institute Resource Centers.

These oncology-certified patient navigators are here to connect patients with the support and information they need.

What to Expect From the Head & Neck Tumor Program Patient Navigator

• Coordinates care and helps streamline appointments, allowing for more timely treatment
• Identifies and assists with any barriers to cancer care, such as educational, financial, transportation, language, cultural or communication barriers
• Supports the educational, emotional and social needs of patients and families
• Provides one-on-one education to help patients and families understand diagnosis and treatment options
• Links patients, families and caregivers to community resources to address specific needs during the cancer treatment experience

Why Choose Norton Cancer Institute

More patients in Louisville and Southern Indiana choose Norton Cancer Institute than any other provider in the area. We provide compassionate care for the whole person, not just the cancer.

Our Norton Cancer Institute oncologists are also researchers and principal investigators, offering patients sophisticated experience in the latest treatments and access to more than 200 clinical trials.

• Access to more than 100 specialists, including board-certified and fellowship-trained oncologists
• Multidisciplinary setting, meaning you get the benefit of opinions from multiple specialists across Norton Healthcare and often can schedule appointments for the same day in the same location
• Immunotherapies such as CAR-T cell therapy, genetic therapies tailored to combat the unique genetic makeup of your cancer and the latest in surgical treatments, chemotherapy and radiotherapy
• State-of-the-art Norton Cancer Institute Genomics Lab offering highly specialized testing that makes it possible to tailor advanced treatments based on a tumor’s specific genetic composition
• Robotic-assisted bronchoscopy for minimally invasive lung biopsies that can reach more parts of the lung without major surgery
• Medicare, Medicaid and most major commercial insurance accepted
• At Norton Specialty Pharmacy, patients receive regular consultations on their medications and treatment plan, making sure they get their prescriptions quickly and accurately. Our specialty pharmacists collaborate closely with your oncology team.
• Use your free Norton MyChart account to communicate with your provider, manage appointments, refill prescriptions, get on the wait list for an earlier appointment and more anytime from a mobile device or computer